Was with Exetel for many years. Some of the issues:
- I went overseas and was to use my mobile phone. They wanted $220 as a deposit
to activate overseas calls. They said, I'll get it back when I return. OK.
After I returned, it took many-many emails to get them to refund my money.
- Horrific phone support. You get an extreamly muffled line with an extreamly
heavy accent on the other end. Can't get a word what they say. Finally, they
say they will transfer you to someone else and they drop the line.
- Phone support is useless. They just read a script. I needed some info
regarding the NBN connection. Just a piece of technical info.
Support: "what is your name sir?". I gave my name. "What is your numb ..... [Read full review]
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