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Netspace 61 out of 100 based on 30 ratings. 5 user reviews.

Netspace

Netspace broadband reviews

Web: http://www.netspace.net.au

Phone: 1300 360 025

Services: ADSL|ADSL2|ADSL2+|VOIP|TV

Availability: Australia Wide

History:
Founded in 1992, Netspace has its roots firmly placed in Melbourne and delivers reliable telecommunication services at competitive prices to approximately 80,000 customers Australia wide.

Primarily operating in the business and consumer telecommunication markets, Netspace provides Broadband, ADSL, ADSL2+, Naked DSL, Midband Ethernet, Wireless and VPN internet access as well as fixed line telephony services.

Acquired by the iiNet Group on April 30th, 2010, Netspace continues to best meet the needs of its customers while delivering value for shareholders and providing a rewarding environment for employees.



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The above ratings are based on reviews submitted by members of this site. There must be at least 3 reviews for a company to receive an average rating.

Netspace User Reviews


Netspace broadband reviews

Submitted by: Genie1234

From: wodonga, ACT

Date: April 9, 2012

Plan Name: legacy

Broadband Type: ADSL

Monthly Cost: $60

Activation Time: 7 days

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30%


Pros: none

Cons: slow misleading support

Comments: unable to provide me with the service speed that I am paying for as bandwidth speed is poor during peak hours from 3pm to 11pm cant do anything online during peak period due to slow connection speed ,as compensation they said I would get for free a turbo boost on my legacy account but hasnt been provided,as I havent seen a change in my connection speed.


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Netspace broadband reviews

Submitted by: Xsession

From: Cooks Hill, NSW

Date: November 2, 2011

Plan Name: Naked Home-1

Broadband Type: ADSL2+

Monthly Cost: $60

Activation Time: 12 days

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82%


Pros: Fast and affordable

Cons: Connection goes down every now and then

Comments: I am overall quite happy with Netspace.

The connection is very fast and 100GB for $59/month is excellent value.

The only problem I have is that it seems to go down about once a week and I have to reset my router to get it up again. Not a major issue but just a bit annoying.

They were able to activate Naked ADSL without me having to connect a phone which was a big bonus.


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Netspace broadband reviews

Submitted by: Msbusy

From: Sunshine Coast, ACT

Date: August 12, 2010

Plan Name: unknown

Broadband Type: ADSL2

Monthly Cost: $50

Activation Time: 24 days

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16%


Pros: cheap plans

Cons: unreliable tech support, no email response, long wait phone support, unreliable accounting system

Comments: Customer service overall is appalling, most times I would wait for up to an hour for phone contact (all departments) and email contact doesn't exist. Technical support is a hit & miss affair, some of their techies are well knowledged but that is usually accompanied by arrogance and the trainees won't deviate from their set troubleshooting plans to listen to owner of the computer and past experiences. I was with Netspace for over 4 years..I kept giving them another chance, as it's better the devil you know than the devil you don't. Though, eventually I had to change and I'm sorry I didn't do it sooner! I have very little to like about Netspace...probably their plan prices are the their best asset but that wears thin when nothing else is of any quality.

I would NOT recommend Netspace to anyone. My daughter recently signed up to a naked DSL plan with them and after countless hours with technical support and a massive mobile phone bill she still doesn't have wireless connection even though she has paid for a modem with built in router. She does however suffer with anxiety over the whole deal and can't wait to be free from Netspace. Shocking company..should be shut down!


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Netspace broadband reviews

Submitted by: Digishack

From: Newcastle, NSW

Date: July 21, 2010

Plan Name: Naked ADSL2+ Super 40

Broadband Type: ADSL

Monthly Cost: $60

Activation Time: 10 days

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93%


Pros: Friendly tech support

Cons: None so far

Comments: I just moved into a new place without an active phone connection. I don't need a phone so wanted to get Naked ADSL2.

Netspace is the only company that would connect me to Naked ADSL2 without first having to get Telstra or Optus to connect the phone line and disconnect it again.

This process saved me hundreds of dollars.


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Netspace broadband reviews

Submitted by: Neoporcupine

From: Brisbane, QLD

Date: October 25, 2004

Plan Name: 512 Maximiser

Broadband Type: ADSL

Monthly Cost: $69

Activation Time: 14 days

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83%


Pros: Free PIPE, reliable network, Gamespace, TUCOWS

Cons: Expensive

Comments: Very happy in every aspect except for cost. I would definately be willing to pay a little more for such a rock solid service but not *that* much more. Hoping it reduces before I do the churn thing.


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