Aussie Broadband Reviews

1. 9 March, 2023
2. Montrose VIC
3. NBN - Residential
4. NBN Fibre 250Mbps/25Mbps with Unlimited
5. $129 per month
6. Activation : 5 weeks

FTTC to FTTP Upgraded

Reliable

Discounts are few and far between.

Was previously on a 100MBit FTTC plan and had planned to upgrade my property with FTTP as part of the technology choice program at a cost of $4000 to me. It just so happened that my area was going to be upgraded for free if I sign to the 250MBit service and maintain it for 12 months. What a winning combo for an additional $20 month I received the fibre install for free and my speeds doubled.

Recommend to a friend : yes

1. 12 December, 2022
2. Wundowie WA
3. NBN - Residential
4. Aussie broadband
5. $79 per month
6. Activation : < 1 week

Love custom service

Great to work with

None

High stars all round best broadband

Recommend to a friend : yes

1. 5 December, 2022
2. Liverpool NSW
3. NBN - Residential
4. 25/12
5. $65 per month
6. Activation : < 1 week

Amazing

High quality

Expensive

Aussie broadband have amazing customer service and great service quality with their internet service.

Recommend to a friend : yes

1. 5 December, 2022
2. Redbank Plains QLD
3. NBN - Residential
4. NBN Home Ultrafast
5. $149 per month
6. Activation : < 1 week

Slow start but worth the price

Super fast speeds, quick to set up

Issues with speed in the beginning

I started out with speeds well under 100Mbps despite the fact I was paying for 1000Mbps. After a few weeks it finally got resolved and I can now have a download speed that sits comfortably at 750-850Mbps. Also being notified of outages is really helpful.

Recommend to a friend : yes

1. 21 October, 2022
2. Murrumbeena VIC
3. NBN - Residential
4. Home 100
5. $100 per month
6. Activation : 1 week

Fantastic

Good comms, good price, good service

All positive so far.

Can't fault them, NBN does its NBN thing some times but support has always been good.

Recommend to a friend : yes

1. 5 October, 2022
2. Thrumster NSW
3. NBN - Residential
4. NBN Home Ultrafast
5. $149 per month
6. Activation : 1 week

Great Australian Company

Customer support, advice, and quick solutions

n/a

We have been with Aussie Broadband for two years now, and they have been fantastic. I've called a few times with questions or wanting to upgrade, and the customer support has been stellar.

Recommend to a friend : yes

1. 5 October, 2022
2. Australind WA
3. NBN - Residential
4. Everyday NBN
5. $79 per month
6. Activation : < 1 week

Aussie Broadband

Great customer service, not treated like a stupid person

Unfortunately they are not responsible for the NBN infrastructure

We had connection problems and Aussie Broadband were very quick to respond to my call. I could easily understand their responses, and their technology was smart enough to pinpoint where the problem was. They did not blame our router for all our problems, and were great to talk to. Problems were satisfactorily resolved.

Recommend to a friend : yes

1. 5 October, 2022
2. Hallett Cove SA
3. NBN - Residential
4. 1000/50
5. $149 per month
6. Activation : 1 week

Great service

Great service with reliable speed and uptime

None everything has been positive

The service has been fantastic with great speed and reliable uptime. My previous provider had multiple instances of downtime and the service was unreliable.

I'm very happy with the service being provider and recommended them to anyone

Recommend to a friend : yes

1. 25 August, 2022
2. Svensson Heights QLD
3. NBN - Residential
4. Unlimited
5. $79 per month
6. Activation : 1 week

Cant say a bad thing about these guys!

I like how quickly they had my nbn installed and going, and the customer service has been great!

I really dont have any negatives about this company.

It took 48 for them to install my nbn and connect my plan, we haven't had problems ever since and the internet connection has been great. So was there customer service when I dealt with them. Can't say a bad thing about these guys!

Recommend to a friend : yes

1. 5 August, 2022
2. Mount Waverley VIC
3. NBN - Residential
4. NBN Home Ultrafast
5. $149 per month
6. Activation : < 1 week

Outstanding customer service

Great support, friendly team, speeds as advertised, mobile app to log issues easily

Not the cheapest

I heard about Aussie Broadband from a work colleague who claimed their customer service was best in class, and they didn't disappoint!
Always a pleasure to speak to their support team, they are friendly and knowledgeable.
I love their mobile app, it is simple to get an overview of my service, as well as get info on outages, and the feature to log faults or issues makes it simple to get things sorted if there are any issues.
I've found their prices while good, aren't as cheap as I'd like.
Lately I've noticed a few more connection drop outs that have required a power cycle of the NTD box, but I don't know if that's the ISP's fault or NBN's fault. Either way, the uptime has been over 99.95%.

Recommend to a friend : yes