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Beagle Internet 0 out of 100 based on 6 ratings. 1 user reviews.

Beagle Internet

Beagle Internet broadband reviews

Web: http://www.beagle.com.au

Phone: 1300 556 842

Services: ADSL|ADSL2|ADSL2+

Availability: Australia Wide

History:
Beagle Internet is a medium sized full service Internet service provider (ISP). Beagle provides services across all states of Australia from their Sydney office.

Beagle was founded in 2004 to establish a high quality, low cost dial-up Internet service provider and has since expanded the product range to include web hosting, 3G wireless and fixed line ADSL and ADSL+ broadband services.



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The above ratings are based on reviews submitted by members of this site. There must be at least 3 reviews for a company to receive an average rating.

Beagle Internet User Reviews


Beagle Internet broadband reviews

Submitted by: Portia

From: Sydney, NSW

Date: May 2, 2014

Plan Name: seniors bundle

Broadband Type: ADSL

Monthly Cost: $75

Activation Time: can't remember

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34%


Pros: Australian call centre

Cons: poor internet, atrocious customer relations

Comments: We purchased a seniors bundle from Beagle Telecom in November 2012. For the first year things were not too bad although we did experience some dropouts. After that things got progressively worse with frequent long dropouts and extremely slow speeds. We reported the faults repeatedly and were told that it was most likely our equipment. We were therefore forced, in order to comply with fault report requirements, to buy a new modem as we did not have access to another. Unlike other companies, Beagle refused our request to have a new one sent and paid for on our credit card, to be returned and the cost credited if that was not the problem. There was no difference, so it was a waste of our money. Finally technicians were sent, who showed little interest in chasing up the problem when it was not immediately obvious. Again the Beagle people told us it must be our fault, then abruptly sent an email saying that the seniors bundle was discontinued and giving us four weeks' notice of termination of service with no discussion to be entered into and no eligibility for other products.
There were also other issues: each time overseas calls were made to countries advertised as having capped rates, the calls were charged at the full rate until Beagle were asked to correct them; when I called several times at the end to check on some aspects of final charges, I received a most discourteous email from Keith telling me that I had called too many times and if I did so again I would be charged $25. This is a company that will not accommodate any customer who has problems and contacts them about it; such people are regarded as a nuisance. This is not a good way to run a business.
By contrast, Telstra, having logistical problems with connecting our new cable service, have given us free wireless internet and free fixed line until we are connected. I would not recommend Beagle Telecom.


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