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OptusNet 51 out of 100 based on 204 ratings. 34 user reviews.

OptusNet

OptusNet broadband reviews

Web: http://broadbandsales.optusnet.com.au/

Phone: 1300 300 693

Services: ADSL|ADSL2|ADSL2+|Fibre|Cable|Wireless

Availability: Australia Wide|All major cities

History:
Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services. In 2001 SingTel became the parent company of Optus, paving the way to become a strong and strategic telecommunications player within the Asia-Pacific region.



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The above ratings are based on reviews submitted by members of this site. There must be at least 3 reviews for a company to receive an average rating.

OptusNet User Reviews


OptusNet broadband reviews

Submitted by: Wrecka2003

From: brisbane, QLD

Date: February 14, 2017

Plan Name: 50mbs

Broadband Type: ADSL2+

Monthly Cost: $120

Activation Time: 7 days

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46%


Pros: not many

Cons: too many

Comments: unhappy as was on cable with this company forced to go to nbn apparantly better speeds but am constantly getting less than dial up speed 7mbs


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OptusNet broadband reviews

Submitted by: Paulie

From: Brisbane, QLD

Date: November 23, 2016

Plan Name: NBN

Broadband Type: Cable

Monthly Cost: $92

Activation Time: 2 days

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Pros: no positives

Cons: Technical support

Comments: What a nightmare Optus NBN technical support team is to deal with. I have issues with my NBN for the past week. They have sent a new modem still no go. Every time I have called Optus ( 5 times and counting) you’re on the phone for at least 1 hour or more with no solutions only promises to call you back but never do.


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OptusNet broadband reviews

Submitted by: Barbiedoll99

From: Oak Park/Melbourne, NSW

Date: October 31, 2016

Plan Name: Barbara Fehm

Broadband Type: ADSL

Monthly Cost: $60

Activation Time: 12 days

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91%


Pros: Very helpful when signing up

Cons: The Broadband could be faster

Comments: I am very happy with the cost per month as I also have my fixed line included with the broadband so am paying a lot less per month.


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OptusNet broadband reviews

Submitted by: Jarvis997

From: Oakleigh East, VIC

Date: October 18, 2016

Plan Name: Unlimited Data

Broadband Type: Cable

Monthly Cost: $99

Activation Time: 2 days

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83%


Pros: Consistent quality connection

Cons: No perks or added extras to products

Comments: I have been connected to Optus Cable for 4 years now and have had no hassles with the connection speed throughout these years. The product is great, However you would think that a long time loyal customer would be enticed with some sort of loyalty awards especially in this consumer competitive market.


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OptusNet broadband reviews

Submitted by: Zach.p

From: Coopers Plains, QLD

Date: October 17, 2016

Plan Name: Zachary Pierson

Broadband Type: Cable

Monthly Cost: $70

Activation Time: unknown

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85%


Pros: Fast and reliable internet. No data usage when using Netflix.

Cons: None so far.

Comments: If you want fast and reliable cable internet, look no further and choose Optus. I have never had any issues with drop outs and Netflix streams effortlessly. Netflix doesn't count towards usage either!


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OptusNet broadband reviews

Submitted by: Rajadepu

From: West Ryde, NSW

Date: April 19, 2016

Plan Name: Home Broadband

Broadband Type: ADSL2+

Monthly Cost: $90

Activation Time: nA

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9%


Pros: N/A

Cons: haven't gauged yet but Trending HIGH

Comments: Nothing against CSR.

This feedback is solely to the team that handles new connections and deals with delivering Home broadband gear.

Optus has the correct information to activate the ADSL however doesn’t have the right address to deliver the modem. How does that work?

Here’s my experience to sum up:
1. Applied online for connection on 28th March
2. Received SMS saying on 8th April that my connection will be activated on 18th April (Order #: 52768261)
3. Stayed home on 18th April for the tech to arrive as the TXT said there needs to be access to premises.
4. No one turned up on 18th, called Optus support the same day and was told that the connection has been activated at the nearest node however there has been a technical glitch and for that the technical team is filling up a form for tesltra to attend (no detail whatso ever)
5. As of this day, I still haven’t got my Modem delivered.
6. Chat with Optus support on 19th :
- Asked why has the modem not delivered yet (Consignment #: DM05609886). Was informed that it isnt delivered because the address is wrong (HOW?). How can the address be wrong, when Optus knows where the connection needs to be activated but have the delivery address wrong - It doesn’t make sense at all. Anyway provided the Full address again and contact # in case they need to call. Support told me that I will have that delivered by 5pm on the same day (19th) - Chat with Belle (CP382199)
- On 19th, 6pm I get another SMS that my broadband service is Up. Check the home phone and no dial tone (?)
- Modem is not delivered on 19th as promised? despite providing the right information-
7. Chat with Optus support on 20th.
- Support says connection is active now - welcome to Optus (?) - I DO NOT HAVE INERNET YET, so no welcome now.
- Still no dial tone on the pone ( ? )
- support says the UNIT number is missing and hence the delivery failed (HOW come? when I provided the correct address (which I don’t have to in the first place since Optus SHOULD have it)
- Provided the address and Contact # again
- Support says the deliver will be done to the right address tomorrow (21st) but not today (SICK)
- Queried Support when I will be billed from as I REALLY don’t have internet yet and the entire mess-up with address and etc. isn't caused by me. Support says call hotline and we will try to waive that off (HELPLESS AT THIS TIME)

AT THIS POINT OF TIME, DONT KNOW WHEN I WILL REALLY HAVE THE SERVICE. I AM NOT SURE ONCE I GET THE MODEM IF THE SERVICE WILL BE UP AS I STILL DONT HAVE DIAL TONE ON THE PHONE - SICK OF IT ALL.

Moved away from TPG due to a bad experience and now OPTUS does the same. Make me wonder what's happening with the ISPs...no wonder why the country is going backward with Internet services with such service levels , let alone technical , the basic service levels have dropped.

Guess have to live with this :(


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OptusNet broadband reviews

Submitted by: Cmb0405

From: Eastwood, NSW

Date: June 8, 2015

Plan Name: Unlimited Cable 100mbos

Broadband Type: Cable

Monthly Cost: $90

Activation Time: 14 days

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22%


Pros: They provided me internet (that's all I can think of!)

Cons: Endless

Comments: Basic comment is do not touch cable internet with Optus if you live in the Ryde/Denistone/Eastwood/Marsfield area. Speeds are consistently less than 2 mbps (despite plan of 100mbps), customer service and technical support leaves you waiting for 90 mins, technical support is unhelpful and continually tells you 'there is no problem in the area'. Getting connection on was a battle in itself as they continually made mistakes and got dates wrong. Have switched from ADSL with TPG which was faster. I don't say this lightly, but my experience with Optus are so bad that I vow to leave the minute my contract is up and never touch them again - warning - don't use optus cable around those areas!


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OptusNet broadband reviews

Submitted by: Lindsay8089

From: Frankston, VIC

Date: May 19, 2015

Plan Name: $85 Phone & BB Bundle

Broadband Type: Cable

Monthly Cost: $85

Activation Time: 1 Month

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Pros: I have no positive things to say about Optus

Cons: Customer Service times to answer calls is appauling. Customer contact with Optus is not recorded or optus deny customer contacts.

Comments: I have had congestion on my Optus Cable Broadband on and off for 4 years or more. Complaints to Optus fix the issue for a short while but then problem reoccurs.

In the last few months my Broadband speed has been from .55 to no more than 1.5 and I constantly get messages on the screen with "Slow Network"

I took my complain to Optus in regards to the slow speed and asked for a Credit from my account for the poor broadband service. 2 Weeks ago my broadband was disconnected with no warning. When i rang Technical Support which took over 1 hour on wait to get through, I was told my broadband had been ported out by another company!! What the I did not join any other company.

Some 36 Hours later after many hours spent on the phone it was discovered that Optus had cancelled my service. Their excuse was that I had not paid the bill. I had rung their customer service 6 times in regards to this of course they deny all knowledge of this.

Finally out of exasperation I contact the TIO. I also join another provider. They were given 10 days to contact me, so far no contact from a Kelly.

I was contacted by a Senior Optus Executive and long discussion was held. I informed them I have a disability and need my land line in case I have to call for help or an ambulance. I was reassured and promised that my landline would stay connected until the new service provider took over.

The next day the landline was disconnected, which has left me with no way of contacting anyone other than by Mobile but Optus know i live in an area where the mobile service is poor and signal fluctuates.

Matter escalated with TIO email & phone call to Customer Relations executive.

END RESULT BIG FAT ZERO!!

Don't join Optus their Customer Service is disgusting.


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OptusNet broadband reviews

Submitted by: Tnayar

From: Perth, WA

Date: May 2, 2015

Plan Name: Entertainment Plan

Broadband Type: ADSL2+

Monthly Cost: $115

Activation Time: several

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Pros: Presales very good

Cons: Poor customer support, unreliable service, frequent outages, changing responses to customer concerns and very poor or absolutely appalling customer service

Comments: We have been an optus customer for nearly a decade. Last year we opted for the entertainment plan and received a set top box with a new modem. Of late their internet service has been terrible with frequent blackouts and calls to their Consultants did not solve the problem . After several lengthy holding on to the phone and listening to the music a Customer service Representative (CSR) told us we were having service outages because our modem was outdated. We pointed out it was less than a year old but he told us if we buy a new modem our problem will be solved. We told him Optus should have sent us the correct modem with the entertainment pack and not ask us to buy a new modem to fix the internet, a service for which we are paying regularly. Another call and a new Consultant told us they cannot fix the internet problem and said they will send us a new modem and to contact them after getting the new modem. This was after two months of constant calls to Optus to fix our internet.
At this point we decided to change our plan to the new unlimited broadband and home phone bundle with unlimited calls to 25 countries. We spoke to a customer representative over the phone and he changed us over to the new plan on a monthly contract as per our request for which he said charges will be $100 dollars as we did not want the long term contract) and told us he was cancelling the entertainment bundle and shifting us to the new plan.

Consultant also confirmed the new plan will be effective from the new billing cycle which was due to start a week later. But Optus cancelled the Fetch TV service immediately ie before the new bill cycle started. We assumed the new plan was in place when new billing cycle started. Two weeks into the new billing cycle we made few international calls (which optus advertised was free with the new unlimited plan). At the end of the month we got a rude shock as the bill we received was for the old plan with charges for the international calls. We made a written complaint to Optus to rectify the bill. Almost a month after making the request to send us a revised bill) we got a call from Optus Billing department who informed that there was no record with them about the change of plan and we were still on the entertainment bundle plan. When asked how we were not getting Fetch TV services if that was the case, she informed that we have to take it up another Optus department to rectify that. When I pointed out the Optus representative had confirmed to us that it will be cancelled with the new plan and it was strange that they have cut only the Fetch TV service without changing the plan she repeated the only option she had was to change us into the new plan starting now but she could not do anything about the bill as the change in Plan is not recorded. After lengthy conversation she said she could waive 50% off the bill for the international calls. I asked to speak to her Manager (which she refused) and said she could not do anything as the change in the plan is not listed in her records. But she offered to put me through to her cancellation department (which was an indirect threat) and I refused as our home phone mobile and internet was with Optus. Even when I pointed out that we could not do anything to ensure the optus consultant who we spoke recorded the change in plan she repeated she could not do anything about it either. But she refused to change the bill and I told her she should be deducting it from the Consultant who assured us our plan was revised and not bill the customer for no fault of ours.


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OptusNet broadband reviews

Submitted by: Richardchan66

From: Malvern East, VIC

Date: April 14, 2015

Plan Name: Entertainment Bundle

Broadband Type: ADSL

Monthly Cost: $115

Activation Time: 5 days

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23%


Pros: mobile services, sales

Cons: ADSL services, customer care

Comments: they oversell in areas of known high congestion meaning that customers get a poor service in some blogs business and students have been financially and academically affected


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OptusNet broadband reviews

Submitted by: Lennox

From: Perth, WA

Date: April 2, 2015

Plan Name: broadband

Broadband Type: ADSL

Monthly Cost: $125

Activation Time: 3 weeks

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Pros: None

Cons: unhelpful,slow,overpriced

Comments: took over a month for the internet to be installed. After 3 weeks of internet we ask about the tv we are paying for, that then took another 10days to arrive!
Customer service is shocking. on wait for over 2 hours, then they hang up on you. been on hold for another 30mins and hung up on, manage to get through the next time to be hung up on midway through a conversation.
TV freezes all the time, doesn't record the whole of the program you want it to. doesn't let you watch another while your recording.

Internet is the slowest i've ever encountered. half hour program takes you over 2 hours to watch.

very unhappy with the service and it wouldn't be as bad if i could actually speak to someone about it but they keep hanging up on me.

i can't even cancel my account as they say they will put me through to a manager and hang up on me.

i would never advise anyone to go through optus for anything, the service i have received as a paying customer is shocking!


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OptusNet broadband reviews

Submitted by: Stikxx01

From: Black Forest, SA

Date: November 24, 2014

Plan Name: Unlimited Data

Broadband Type: ADSL2+

Monthly Cost: $115

Activation Time: 2 days

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Pros: Really struggling to give one...best I can do is say that the connection itself is constant

Cons: Slow speeds, congestion, offshore tech support

Comments: I am letting you know that after many calls to the offshore Indian and Philippine call centers, I have decided to leave Optus and go to Telstra.
My internet speed has been decreasing rapidly since changing from my last fusion plan to this new unlimited plan.
The only explanation I get from the offshore tech support is that there is congestion in the area. This is unacceptable, if you are willing to take my money (I also have 5 mobiles and land line with Optus), promise amazing speeds, with unlimited data (which is a joke as the speed is so slow you cant use any anyway!) but deliver pathetic speeds, even though I am 500 meters away from the dslam, then you have no shame.
I know about customer churn, but to keep adding customers to a dslam reducing current customers speeds by more than three quarters is disgusting. Yes, Optus need to make money, totally understand that, but don't you realise that you are getting rid of genuine long term customers (And I will NEVER return to Optus when I leave), by treating them this way!!. My speed was around the 13k, now we are lucky if we get 2k, and with 5 people in the house this means the internet is basically unusable, and THAT Optus is not ok!!!
WHEN do you intend on fixing this "Congestion", and if not, shame on you!
You might also re educate these people from India & the Philippines about how to relate to us here in Australia, they all read from the same script, even telling me I need to change plans and go to cable...I CANT GET CABLE, this I told them on a number of occasions...so, then they told me...well sir you can try another company...what the hell??, does anyone in senior management there at Optus sanction this kind of "Support", I would have thought not!....Anyway, that's my rant, I am going to Telstra, with my 5 person family, 5 mobiles, Internet and home phone requirements, at least I can get cable, and from the phone call today from AUSTRALIAN support.....nice to have someone that can think for themselves, rather than read from a script. I'll wait until Tuesday 25th November then if I haven't heard from anyone in "Australian Customer Support" I will be closing all my accounts with you. Just a heads up, there is anecdotal rumblings around my workplace and others in our street that are complaining and talking about the poor internet service, degrading over time.

A sample of the appalling sopeeds during normal hours (Noted the early hours of the morning is fine - but who is awake then?)

Last Result:
Download Speed: 2467 kbps (308.4 KB/sec transfer rate)
Upload Speed: 609 kbps (76.1 KB/sec transfer rate)
Latency: 54 ms
22/11/2014 1:35:43 pm

Last Result:
Download Speed: 2069 kbps (258.6 KB/sec transfer rate)
Upload Speed: 598 kbps (74.8 KB/sec transfer rate)
Latency: 53 ms
22/11/2014 1:43:40 pm

Last Result:
Download Speed: 1894 kbps (236.8 KB/sec transfer rate)
Upload Speed: 645 kbps (80.6 KB/sec transfer rate)
Latency: 54 ms
22/11/2014 7:36:38 pm

Last Result:
Download Speed: 2234 kbps (279.3 KB/sec transfer rate)
Upload Speed: 596 kbps (74.5 KB/sec transfer rate)
Latency: 49 ms
22/11/2014 8:31:35 pm


Advice...fix the dslam congestion or loose customers....that simple!


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OptusNet broadband reviews

Submitted by: Rhonyc

From: Ipswich, QLD

Date: September 18, 2014

Plan Name: Unlimited cable and fetch tv

Broadband Type: Cable

Monthly Cost: $115

Activation Time: 5 days

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Pros: Tech support are great get quick responses not long wait times on phone

Cons: The internet connection is terrible.

Comments: Cannot watch tv and use PC / laptop at the same time as the fetch tv will freeze offering an error message check internet connection. Tech support are friendly and very helpful. Not long waits on the phone. However does not detract from the fact that I either ring optus at least once a week rebooting the internet. Or I just turn the tv off to use the internet or vice versa. Still not how in this day and age we should be living. Technology has come along way. We should have enough internet to use both at the same time. Not happy!!!!!


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OptusNet broadband reviews

Submitted by: Blades1500

From: Waterloo, NSW

Date: September 16, 2014

Plan Name: Naked DSL

Broadband Type: ADSL

Monthly Cost: $72

Activation Time: 7 days

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37%


Pros: fairly good price

Cons: technical support and customer service is attrocious

Comments: Been with optus about 6 months and have had nothing but problems from the off. Constant slow speeds, get told different reasons every time I call. Get promised call backs from supervisors but they don't call. Never had so much trouble over a simple broadband connection!! Definitely don't recommend.


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OptusNet broadband reviews

Submitted by: Mdog1976

From: Reservoir, VIC

Date: August 26, 2014

Plan Name: 200GB Home & Broadband Bundle

Broadband Type: Cable

Monthly Cost: $90

Activation Time: 3 days

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Pros: Good Support, Fast, no-fuss set-up, reliable connection

Cons: None

Comments: I have been with Optus for over ten years and have NEVER had a problem. I always get what I'm supposed to, when I'm supposed to, with reliable services and helpful customer service staff. Personally, I think they are the best provider in Oz, and this package was great value, without a single surprise, problem, or unexpected cost. Was shattered recently when I moved to a regional area and found Optus had no coverage there, except for wireless which, relative to this package is extremely expensive. Forced to go with Telstra or Dodo now, as they are the only ones who provide internet services in the area - or I would have stayed with Optus indefinitely. Recommend without reservation.


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OptusNet broadband reviews

Submitted by: Braydoz

From: Newcastle, NSW

Date: June 15, 2014

Plan Name: Fusion

Broadband Type: ADSL2+

Monthly Cost: $90

Activation Time: 21 Days

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Pros: Were Helpful when signing up.

Cons: Useless once they your money.

Comments: Singup with their $80 a month fusion plan. Broadband and home phone. Firstly, they don't tell you that the home phone adds money onto your bill so we're actually paying $90 a month.
Connection speeds are slow, very slow. Connection drops out all the time. I have to unplug the modem at least once a day often more.

On top of this, our internet was out for 2 months last year because they were too incompetent to fix it, plus we still had to pay while it was down. So long story short, Optus sucks, steer clear.


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OptusNet broadband reviews

Submitted by: Maryr

From: Brisbane, QLD

Date: November 29, 2013

Plan Name: Francine Reynolds

Broadband Type: ADSL

Monthly Cost: $110

Activation Time: $110

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Pros: Technical support is great

Cons: None at the moment

Comments: Been very happy with Optus for some time now, renegotiated plans quite easily for a better deal with my phone, internet bundle. Technical support has been great, can't fault it and seems to be readily available. I am aware in this market there are cheaper providers but would be reluctant to change. Provided with Optus TV this year free of charge which has been an added bonus for us.


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OptusNet broadband reviews

Submitted by: Vic154

From: Melbourne, VIC

Date: November 27, 2013

Plan Name: Nacked Cable 120GB

Broadband Type: Cable

Monthly Cost: $75

Activation Time: 3 days

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Pros: Good service, little interruptions

Cons: Cable not as fast as hoped

Comments: I've just left Optus reluctantly because I moved to an area they could not service because of exceeding their customer quota in that area.
I'm disappointed as they've been spot on to deal with really. Guys on the phone have been pleasant, I was connected quickly, and they cancelled it without fuss or cancellation fee when I moved. Was sorry to leave them. I'm still not sure if cable or DSL is better. I did sometimes experience slow speeds when on Skype, etc which I didn't expect, and sometimes when I was downloading a big file it would cause the connection to crash and I would have to reset the router. Minor things really, all in all I think they were great. Not enough positive reviews are put on here so thought I would put this. Now I'm looking for a new provider for a new place, not sure yet who to go with!


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OptusNet broadband reviews

Submitted by: Stevo

From: Randwick, NSW

Date: November 20, 2013

Plan Name: 85 Bundle

Broadband Type: ADSL

Monthly Cost: $89

Activation Time: 17 days

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57%


Pros: good speed and reliable service once you finally get connected

Cons: appalling customer service

Comments: it took almost 3 weeks to get our service transferred over when we moved house. it was impossible to get accurate information from customer service about appt times and expected connection dates


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OptusNet broadband reviews

Submitted by: Grizzly1

From: ALBANY CREEK, QLD

Date: June 20, 2013

Plan Name: Fusion

Broadband Type: ADSL

Monthly Cost: $99

Activation Time: 12 days

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89%


Pros: good speed, good customer service, little to no downtime

Cons: Takes too long to connect when moving, overcharged on bill

Comments: Happy because 24/7 tech support, good customer service with follow up, good value for money, good speed and reliable connection.


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