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Recent User Reviews


Below you will find Broadband Company reviews that have been recently added. Click on the company name for more information on that company.

 broadband reviews

Company: Aussie Broadband

Submitted by: Julesdixon59

From: Byford, WA

Date: October 17, 2017

Plan Name: voip and wireless

Broadband Type: ADSL2+

Monthly Cost: $80

Activation Time: 14 days

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96%


Pros: Very professional from start to finish

Cons: None yet its only been 2 months

Comments: Value for money, voip phone is brilliant and clear.
Only had one downtime in the last two months. Much better than telstra who we were with befor.


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 broadband reviews

Company: TPG

Submitted by: Roels

From: Bayview, NSW

Date: October 11, 2017

Plan Name: DSL2+ Unlimited with Home Phone

Broadband Type: ADSL2+

Monthly Cost: $70

Activation Time: 10 days

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6%


Pros: They charge for services not provided

Cons: Arrogant and don't care about customers

Comments: I have been a 10+ year customer with them. As a result of storm damage, the line had to be replaced. They send an engineer and did an illegal job. Lines entangled with 220V Power cables, sticky taped etc. As of then we had a really bad connection 90% of the time (0.3Mbps max). All their engineers acknowledged this was the problem. After 9 months of no usable service their final solution is they offered me to switch provider!!!!! Seriously, this must be a joke!!! But no the meant it :-(. I hired my own technicians to replace their illegal connected line (I have photo's etc to proof it). Now I have internet again and it looks since the last 6 months they went into the oversubscribing their customers to milk as much money out of their customers before NBN arrives. 3 times I had to call in the last 4 weeks because internet service was not usable. They did something in the back and Whoala it worked again. I logged a complaint with TIOO and they are useless as well. They did not want to help and did not care about the illegal connected line. They wanted to get rid of me as the situation was too complex so they became technical with their legal terms. I have a university degree but had no clue what they were saying. TPG in the end offered me 2 Months compensation for almost 12 months of having no usable internet (which I paid for). Stay away from this Mob if you can! They are all overseas will listen and don’t provide solution, dragging it to keep you paying!!!


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 broadband reviews

Company: Aussie Broadband

Submitted by: Helencallard

From: Donnybrook 6239, WA

Date: September 27, 2017

Plan Name: phone/internet

Broadband Type: ADSL2+

Monthly Cost: $60

Activation Time: 24hrs

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88%


Pros: a pleasureto deal with

Cons: no technical staff in wa

Comments: if they keep improving the way they are, before long they will be the no. 1 for customer service


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 broadband reviews

Company: Aussie Broadband

Submitted by: Pago1

From: Ballajura, WA

Date: September 24, 2017

Plan Name: 100/40

Broadband Type: Cable

Monthly Cost: $100

Activation Time: 1 days

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79%


Pros: Local, knowledgeable, friendly callcentre. Consistent high speed.

Cons: So far, none.

Comments: I've been using ABB for a few weeks now and am very satisfied. Reminds me of a long ago memory of what iinet was.


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 broadband reviews

Company: Aussie Broadband

Submitted by: Thickhead

From: fremantle, WA

Date: September 23, 2017

Plan Name: pay as you go

Broadband Type: Cable

Monthly Cost: $70

Activation Time: 2 weeks

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83%


Pros: all is as stated

Cons: none

Comments: as a pay as you go provider this was my cheapest option. i would recommend.


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 broadband reviews

Company: Aussie Broadband

Submitted by: Thorpy

From: Wellard, WA

Date: September 21, 2017

Plan Name: 100/25

Broadband Type: Cable

Monthly Cost: $80

Activation Time: 1 day

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99%


Pros: Australians in Australia

Cons: They are in Victoria (sorry)

Comments: The support rocks. They are switched on and don't pass you on.
Our Wi-Fi speed is 7 x times faster than Telstra ever was on all our devices at the same time - woo hoo. Very happy and saving money. Tried the big boys who have never fully delivered and we should have switched years ago. No surfing rationing now.


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 broadband reviews

Company: Aussie Broadband

Submitted by: Seacomms

From: Tewantin, QLD

Date: September 7, 2017

Plan Name: NBN 100/40

Broadband Type: Cable

Monthly Cost: $75

Activation Time: 9 days

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93%


Pros: Price, reliability and customer support.

Cons: None

Comments: Connection was on in just 9 days, on the day promised. Started with a 50/20 service and got 47/18 on Speedtest. Upgraded to 100/40 and get average 89/38. No buffering on streaming video anymore and the best price available.


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 broadband reviews

Company: iinet

Submitted by: Douglasdc8

From: Georgetown, SA

Date: September 4, 2017

Plan Name: NBN Satellite 120 Boost

Broadband Type: Satellite

Monthly Cost: $55

Activation Time: 21 days

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17%


Pros: been lied too

Cons: blames customer for faultys

Comments: being as after more than 5 months of a service faults iiNet only thought that 2 months credit is good enough, where a service is faulty with that the ACCC requirement is provide a repair, replacement, refund, compensation or cancellation, depending on the circumstances if the phone or service fails to meet one or more of the consumer guarantees .

As the equipment was replaced fixing the faulty, thus proving that the equipment was faulty and only given only 2 months credit and then close the complaint.
But as you iiNet, causing 5 plus months stuffing a customer round, only worth two months credit, then I am going to be cancelling my service's. For iiNet fail the ACCC requirement is provide a repair, replacement, refund, compensation or cancellation, depending on the circumstances if the phone or service fails to meet one or more of the consumer guarantees as from the ACCC web site.

Which my recorded paper work with iiNet show from the start of the contract we had issue with the number of contacts with iiNet in regards to this servicer and iiNet kept closing the cases blaming the customer.


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 broadband reviews

Company: Spintel

Submitted by: Spintel5ucks

From: Mareeba, QLD

Date: August 31, 2017

Plan Name: ADSL+2 Unlimited

Broadband Type: ADSL

Monthly Cost: $96

Activation Time: 7 days

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25%


Pros: Good connectivity

Cons: Speed drops when they no longer value you. (eg: you have 1 month left on the contract).

Comments: ADSL+ 2
Regional (was getting about 1.2mbs DL for a long time)
Month by Month
No drop outs(always had internet connection)
Speed dropped from about 1.2 Megabytes(ps) to 120 kB(ps). Has been like this for 5 days. After I reported the situation to them ,my internet speed dropped even more down to 0.00375 KB(ps)


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 broadband reviews

Company: iinet

Submitted by: Jachhh

From: Kingston, ACT

Date: August 30, 2017

Plan Name: ADSL

Broadband Type: ADSL

Monthly Cost: $79

Activation Time: 3 weeks

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19%


Pros: None

Cons: Too many to list

Comments: Service is appalling. It appears as if they are playing games with customers - I called up to inquire as to why my internet was intermittent and by the end of the call I had no internet connection at all, a few days later, no phone line. 15 days later, 7 calls over 300mins later, no fix and no plan on how to fix. Every time I call up they say they will lodge a fault and have someone call me. No one calls. When I call back, they say they will lodge a fault and they don't know what happened with the last call and thof y will call me back. This has happened so may times it feels like a joke. The service is nonexistent, they way the call centres say sorry repeatedly but don't actually do anything differently is appalling and is bad human behaviour. iiNet are a deplorable company and I would not want anyone else to go through this experience. It causes a lot of stress and anxiety and is very upsetting. iiNet are thieves - they take money and do not provide the service/product that you pay for. In 2017 it is inconceivable that internet services can not be provided with consistency and that a company that advertises as friendly and helpful is noting but. iiNet are deceptive and stressful to deal with.


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 broadband reviews

Company: TPG

Submitted by: Adnany

From: Richmond, VIC

Date: August 28, 2017

Plan Name: Unlimited Bundle

Broadband Type: ADSL

Monthly Cost: $60

Activation Time: Still going

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Pros: There are absolutely none.

Cons: See detailed comments. Customer service is the worst.

Comments: Have been a TPG customer for some 10 years - this will end now. After spending 2 weeks patiently waiting for my installation date to come up, and the technician having come through, i still have no internet. On the Saturday they advised me someone would come, and if it not come around at least call me by 9am to fix the issue - no call, no technician, nothing. Then having called them on Sunday night, im greeted with nothing but rudeness and insincerity! They then tell me someone will call me back within 24 hours - 48 hours later i have to call again to ask when someone will be around to fix the issue, they then tell me itll be another 2 days and hang up on me. What an absolute joke. Will be canceling my service and making sure everyone is aware of the pathetic and unprofessional service they offer!


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 broadband reviews

Company: Aussie Broadband

Submitted by: Obscurebug

From: Melbourne, VIC

Date: August 24, 2017

Plan Name: 100/40

Broadband Type: Cable

Monthly Cost: $100

Activation Time: 1 days

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Pros: Fast, reliable service. Excellent customer service.

Cons: None.

Comments: The service has been perfect. They prioritise existing customers over getting new customers.


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 broadband reviews

Company: Aussie Broadband

Submitted by: Terrylangton

From: 4074, QLD

Date: August 20, 2017

Plan Name: 25gb/s

Broadband Type: Cable

Monthly Cost: $80

Activation Time: 24hrs

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90%


Pros: all Austrtalian

Cons: nil

Comments: As a unknown small company in a large competitive field i feel that Aussie BB are going to do well if they keep up to their promises as I have experienced when I have contacted them. It is good to here an Australian voice instead of the usual overseas help which everyone is accustomed to


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 broadband reviews

Company: Aussie Broadband

Submitted by: Harrispat

From: atherton tablelands, QLD

Date: August 19, 2017

Plan Name: 50

Broadband Type: Wireless

Monthly Cost: $45

Activation Time: 7 days

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Pros: Consistent speed at all times

Cons: Nil

Comments: It took 7 days for connection due to a minor glitch. Excellent response to correct problem.


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 broadband reviews

Company: Aussie Broadband

Submitted by: Gillardh

From: berowra, NSW

Date: August 18, 2017

Plan Name: Aussie Broadband NBN

Broadband Type: ADSL2+

Monthly Cost: $75

Activation Time: 5 days

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82%


Pros: NBN service "up to 25Mbps" delivers average of 23.8bps with no slow periods during the day

Cons: None found

Comments: Note - "Connection Speed" question requires a 0-2 answer because the 23.8 Mbps I get is consistently lower than "up to 25Mbps" I think you need to change the question because I'm very happy with a consistent 23.8Mbps


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 broadband reviews

Company: Aussie Broadband

Submitted by: Tfulwood

From: Daruka, NSW

Date: August 15, 2017

Plan Name: NBN Wireless 50/20

Broadband Type: Wireless

Monthly Cost: $75

Activation Time: 2 days

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78%


Pros: Customer Service

Cons: Nil

Comments: Brilliant Australian Customer Service & Support


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 broadband reviews

Company: Aussie Broadband

Submitted by: Maurie835012

From: Wheelers Hill, NSW

Date: August 5, 2017

Plan Name: Maurie Knowles

Broadband Type: Wireless

Monthly Cost: $56

Activation Time: 21 days

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57%


Pros: Aussie Broadband staff very polite and efficent

Cons: A.B Provisions Team could be more proactive when expediting complkaints

Comments: It took 3 week to activate the system. NBN Co. kept referring me to AB.(my provider).
NBN have many problems and Bill Morrows NBN CEO is unable to resolve the issues. I had to contact the Tele.Comm Ombudsman to resolve my problem. AB should have been more proactive at supporting me.


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 broadband reviews

Company: Spintel

Submitted by: Addguy1

From: Lane cove north, NSW

Date: July 31, 2017

Plan Name: Line rental + urban L

Broadband Type: ADSL2+

Monthly Cost: $55

Activation Time: Never activated

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Pros: None

Cons: Total disaster

Comments: I had never get ADSL service in the time frame they promissed. Keep postphoning connection schedule. Call centre Never call me back when they promised calling me back or I left my number. Waited for a month and gave up finally. Even they disconnected my active land line when I gave up waiting for ADSL so I cannot use other ISP. Spintel wants me to pay to reconnect it eventhough I had active land line before I signed up Spintel. Full of jokes. Waste time and money.


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 broadband reviews

Company: iinet

Submitted by: John c

From: Officer, VIC

Date: July 20, 2017

Plan Name: Fibre to home 25/40

Broadband Type: Cable

Monthly Cost: $79

Activation Time: 7 weeks

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9%


Pros: No positives!!

Cons: Everything!!!!

Comments: 7 weeks later after fibre to home installation and at least 20 phone calls that take approx. 2hrs in total to explain the same thing over and over still no resolution, no call back with updates, no internet speed, my account was debited twice, plenty of empty promises, many emails with speed tests that they require to be able to escalate to "higher" technical support and on and on....
Well, in a few words "BE AWARE, STAY AWAY FROM THESE GUYS"!!!!!!!!!!!!


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 broadband reviews

Company: Aussie Broadband

Submitted by: Wildteck

From: Hervey Bay, QLD

Date: July 19, 2017

Plan Name: Home Phone [Bundle Only]

Broadband Type: ADSL

Monthly Cost: $96

Activation Time: 3 days

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84%


Pros: Very had to beat for quality & support

Cons: none

Comments: All Australian company, support is in Australia. My internet is running like it should in a very short time Thank you Aussiebb.

Regards, David


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