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Recent User Reviews


Below you will find Broadband Company reviews that have been recently added. Click on the company name for more information on that company.

 broadband reviews

Company: Spintel

Submitted by: Bertttles

From: Minto, NSW

Date: February 20, 2018

Plan Name: Na

Broadband Type: ADSL2+

Monthly Cost: $49

Activation Time: 45 days

50%


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5%


5%


35%


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25%


Pros: Cheap

Cons: Fraudulent sales representative, terrible support.

Comments: Ordered adsl+2.

First time I signed up, I made a point to confirm if there was any additional charges that may be made. Sales representative said "no", then I'm my first bill there were additional fees that were not explained by the sales representative. I tried to dispute this, Spintel did not care.

My service got disconnected as I had changed cards and did not inform them of my new card details in-time. When I called to reconnect my internet, I informed the sales agent that I have no mobile data currently and I require the internet ASAP. They mislead me, causing me to believe I would have internet in roughly 2-5 business days. Over 1.5 months later, I finally get the internet. Oh and they charged me for 1.5 months of internet which I did not use, as I did not have.

Called to cancel subscription, sales agent (Travis) said they had the right to charge me for services I did not pay my December bill (sounds like extortion to me).


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 broadband reviews

Company: Spintel

Submitted by: Michelle_webb74

From: Reservoir, VIC

Date: February 14, 2018

Plan Name: Urban S

Broadband Type: ADSL

Monthly Cost: $40

Activation Time: 60 days

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43%


Pros: cheap

Cons: everything else, customer service

Comments: DO NOT JOIN THIS COMPANY. the cheap internet is not worth it. They are completely incompetent, and lie to you. We signed for internet for $40 per month with no connection fee. They charged us over $80 for first month because they added on all these additional services that we told them we didn't want. I needed to move the service from my partners name to my name and they insisted that they could only do this for a $59 charge. After many phone calls and hours of wasted time, we asked for an official complaint number so we could go to the ombudsman and they amazingly said they could now do the name change for free!. Then guess what, next bill.....they charged me the $59 for changing the name. Absolutely ridiculous. Now I will have another long phone call to try and get this rectified


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 broadband reviews

Company: Aussie Broadband

Submitted by: Allankelly

From: Narooma, NSW

Date: February 7, 2018

Plan Name: Allan Kelly

Broadband Type: Wireless

Monthly Cost: $85

Activation Time: 27 (over christmas)

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90%


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75%


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88%


Pros: Australian call centre. Very helpful

Cons: Slightly more expensive but no contract

Comments: OooO 12345 mnbvcx
zawer


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 broadband reviews

Company: Aussie Broadband

Submitted by: Bumper

From: Nelson Bay, NSW

Date: February 2, 2018

Plan Name: nbn plus VoIP home phone

Broadband Type: ADSL

Monthly Cost: $55

Activation Time: One

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98%


Pros: Excellent Service. No lock in contact

Cons: None

Comments: The technical support is excellent and prompt , as is the telephone team. The connection was simple and worked first time and the speed is far faster than I received with my previous Major telco.


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 broadband reviews

Company: Aussie Broadband

Submitted by: Bennettsj88

From: cape schanck, VIC

Date: January 25, 2018

Plan Name: no contract

Broadband Type: ADSL

Monthly Cost: $65

Activation Time: 1 days

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92%


Pros: transparent ,reliable, constant

Cons: none

Comments: phone staff helpful on signing up. Quick installation router, then immediate connection with no speed or coverage dropouts at all! Great value & for recommendations with friends signing up- you get one month free per referral. Very satisfied customer


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 broadband reviews

Company: Aussie Broadband

Submitted by: Grendel

From: Sydney, NSW

Date: January 23, 2018

Plan Name: 100Mb

Broadband Type: Cable

Monthly Cost: $80

Activation Time: 3 days

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86%


Pros: Fast, local service, good support

Cons: None

Comments: Little technical information online, need to ring up for all assistance (but helpdesk is good).


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 broadband reviews

Company: Spintel

Submitted by: Gayanas108

From: Kingston, ACT

Date: January 17, 2018

Plan Name: NBN wifi

Broadband Type: Wireless

Monthly Cost: $55

Activation Time: Not activated

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5%


Pros: None

Cons: Poor administration support through call centre in Manila

Comments: Spintel has been unable to connect internet service to the NBN box in my address. Their technical support is horrifying - their call centre is in Manila, Phillipines and they don’t know how to respond to a query due to language barriers. After two weeks of hanging on the phone with their technical support team, they now tell me I need to contact NBN to check for the correct address and they charged a massive $206.33 for a service they never provided. When asked about the payment they took from my credit card for internet access I don’t have, they responded that they will not refund. I have had to change credit card to avoid further fraud from Spintel.


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 broadband reviews

Company: iinet

Submitted by: Annabellen

From: Terrigal, NSW

Date: January 17, 2018

Plan Name: NBN limitless max

Broadband Type: Wireless

Monthly Cost: $100

Activation Time: 7 days

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23%


Pros: None

Cons: Absolutely everything

Comments: Have had unreliable internet with drop outs for 3 months with no fix despite calling multiple times. Have had two “appointments” for Workman to fix the line where the haven’t shown up. Have now been without internet at all for 3 days with no end in site.
If I could give less than 0 out of 5 stars I would.


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 broadband reviews

Company: Aussie Broadband

Submitted by: Redgumau

From: Emerald, VIC

Date: January 14, 2018

Plan Name: Ian Robinson

Broadband Type: ADSL

Monthly Cost: $65

Activation Time: 10 days

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88%


Pros: Competent & informative

Cons: none as yet....

Comments: Just had NBN installed. Speed very consistent at 18mbps.
Aussie BB contacted me to downgrade my contract as 100mbps unavailable at my location. Good service. :-)


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 broadband reviews

Company: Aussie Broadband

Submitted by: Pilliwinks

From: Adelaide, SA

Date: January 11, 2018

Plan Name: nbn 25

Broadband Type: Cable

Monthly Cost: $65

Activation Time: 3 days

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87%


Pros: Great support, from Australians

Cons: none

Comments: They are not expensive, but provide what they claim.


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 broadband reviews

Company: iinet

Submitted by: Daniel.r.c

From: Eatons Hill, QLD

Date: January 4, 2018

Plan Name: Naked DSL

Broadband Type: ADSL2+

Monthly Cost: $60

Activation Time: 3 months +

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14%


Pros: Cant think of any

Cons: Worst company to deal with

Comments: Been with IInet for over 12 years, was once proud to be part of it, they are now the worst IP to deal with, Terrible service, internet that drops out repeatedly, documented faults that never get fixed. Absolute disgrace of a company to deal with since TPG getting involved.
AVOID!!! AVOID!!! AVOID!!!
Don't bother wasting your time with the TIO either they are totally in each others pockets.
99% of all these bad reviews are so dead on and accurate. take the time to research and you'll realise IINET is not the way to go


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 broadband reviews

Company: OptusNet

Submitted by: Pedroriel

From: Melbourne, VIC

Date: January 3, 2018

Plan Name: M Sykes

Broadband Type: Cable

Monthly Cost: $80

Activation Time: 15 days

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5%


Pros: There are NO positives

Cons: There are too many to list

Comments: Optus actively avoids existing customers, and their staff just lie and pass you off to other staff


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 broadband reviews

Company: Aussie Broadband

Submitted by: Paraxion

From: Albany, WA

Date: January 2, 2018

Plan Name: NBN 25Mbps/5Mbps 500GB

Broadband Type: Cable

Monthly Cost: $65

Activation Time: 14 days

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80%


Pros: Transparency, honesty, loyalty bonus

Cons: None noted

Comments: Aussie consistency provides what they advertised and are highly communicative and transparent.


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 broadband reviews

Company: Aussie Broadband

Submitted by: Lvaaren

From: Perth, WA

Date: January 1, 2018

Plan Name: 25/5

Broadband Type: Cable

Monthly Cost: $45

Activation Time: 11 days

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98%


Pros: Customer support

Cons: None so far.

Comments: Reliable speeds. Good customer support.


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 broadband reviews

Company: Dodo

Submitted by: Upset consumer

From: Sydney, NSW

Date: December 21, 2017

Plan Name: Home Phone - Deluxe and ADSL2+

Broadband Type: ADSL2+

Monthly Cost: $80

Activation Time: Approx. 2 weeks

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9%


Pros: Nothing is positive

Cons: Bad customer service. Deceitful behaviour. Very slow internet speed.

Comments: Dear Readers,

I am writing this letter to warn people about Dodo's deceitful behaviour. I have found out that Dodo was charging me $29.90 for ADSL2+ however I was only receiving Dial-Up Internet speed. My internet speed was between 0.8mbps to 1.2mbps. This was happening for 1 year and 3 months.

Since Dodo provided below Sydney standard internet service and has mislead me from the beginning of my contract, I left Dodo and demanded to be fully compensated for all the months I was with them. Dodo refunded only some of the money but kept much more than they should.

This year I had discussions with Dodo employees at two shopping centres and after hearing my entire story they told me that I should only be charged $1 for each month I was with Dodo as that was the amount advertised by Dodo for Dial-Up Internet service. (Please see: http://offers.dodo.com/dialup1_1304/)

I was so angry hearing that information from Dodo employees at shopping centres. How did Dodo have the heart to rip-off a pensioner who is also a cancer patient. I will never understand these kind of cold hearted business people. How can someone do such an low act knowing very well that I am a pensioner. It is truly one atrocious and deceitful behaviour. I am so upset that even words cannot express.

If Dodo refunded most of my money by charging me Dial-Up Internet as advertised, I would never take this step to write a complaint on this web site.

Thank you for reading.

From one very upset Dodo ex-customer.


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 broadband reviews

Company: Aussie Broadband

Submitted by: Kenfredric

From: Scarborough, QLD

Date: December 19, 2017

Plan Name: NBN HFC 100/40 500GB

Broadband Type: Cable

Monthly Cost: $80

Activation Time: 1 days

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97%


Pros: Great support, great speed & reliable connection

Cons: None

Comments: ABB is a great company in every respect. Pleased I made the move from iinet.


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 broadband reviews

Company: Aussie Broadband

Submitted by: Strongy

From: Oatlands, TAS

Date: December 14, 2017

Plan Name: 25/5 500GB

Broadband Type: Wireless

Monthly Cost: $65

Activation Time: 0.5

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69%


Pros: Communication is excellent

Cons: a bit sketchy at times but thats country living

Comments: with my previous provider I was constantly on the phone trying to get what I paid for. Aussie would not sign me up until they had infrastructure that could support my connection. I was given a second month free after some interuption to the service that I had not even noticed. I moved house & they had managed to get the internet on there before I arrived. I am in a rural area receiving a wireless connection so I dont expect pure internet all the time but am able to stream netflix & foxtel no problem


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 broadband reviews

Company: Dodo

Submitted by: Poopydiarreah

From: Askinfeild, NSW

Date: December 13, 2017

Plan Name: Dodo

Broadband Type: ADSL

Monthly Cost: $65

Activation Time: 10 days

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5%


Pros: NOTHING

Cons: Constant Dropouts always disconnecting my children from games. Poor customer Service everything is disgusting and the speed as slow as a turtle. Waste of money and never dodo try and chrge me an extra $65 a month to get faster internet it should as ready be fast enough!

Comments: This company is disgusting. Bad customer service and the speed is just so slow it keeps disconnecting my children from games. Dodo also tried to charge me $65 extra a month for faster internet it should be fast enough! Shut this company down!


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 broadband reviews

Company: Telstra Bigpond

Submitted by: Jillmchugh

From: wynnum, QLD

Date: November 13, 2017

Plan Name: hottest entertainment bundle

Broadband Type: Cable

Monthly Cost: $228

Activation Time: still waiting

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6%


Pros: none

Cons: two many to list

Comments: Can not believe how bad #Telstra is, the worst australian company !! We have had a broken cabel it has been 3 weeks and we still do NOT have a date of when they are going to repair it. Both my husband and I have our owe business and tring to run it from our home office. We have no foxtel so no TV and no internet, having to hotspot phones etc to get work done. More than 6 phone calls all of which are more than an hour or two long. Who needs this kind of hassel not to mention the cost!! I have no idea what more we can do all they keep telling us that it will be fixed by the 30th of november. we called them to report lost of internet on the 29th of October. What business gets away with that? Has anyone else had this much crap from TELSTRA ??
Please share if you are annoyed or had trouble with telstra


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 broadband reviews

Company: Aussie Broadband

Submitted by: Ansentry

From: Wantirna, VIC

Date: November 9, 2017

Plan Name: NBN 100Mbps/40Mbps 500GB

Broadband Type: Cable

Monthly Cost: $80

Activation Time: 1 days

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97%


Pros: Aussie Support Staff, Good Communication

Cons: None

Comments: When I ordered they informed my by email & Text of the progress. They helped me with problems I had with NBN Co. Excellent Company to deal with.


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