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Recent User Reviews


Below you will find Broadband Company reviews that have been recently added. Click on the company name for more information on that company.

 broadband reviews

Company: Aussie Broadband

Submitted by: Strongy

From: Oatlands, TAS

Date: December 14, 2017

Plan Name: 25/5 500GB

Broadband Type: Wireless

Monthly Cost: $65

Activation Time: 0.5

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69%


Pros: Communication is excellent

Cons: a bit sketchy at times but thats country living

Comments: with my previous provider I was constantly on the phone trying to get what I paid for. Aussie would not sign me up until they had infrastructure that could support my connection. I was given a second month free after some interuption to the service that I had not even noticed. I moved house & they had managed to get the internet on there before I arrived. I am in a rural area receiving a wireless connection so I dont expect pure internet all the time but am able to stream netflix & foxtel no problem


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 broadband reviews

Company: Dodo

Submitted by: Poopydiarreah

From: Askinfeild, NSW

Date: December 13, 2017

Plan Name: Dodo

Broadband Type: ADSL

Monthly Cost: $65

Activation Time: 10 days

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5%


Pros: NOTHING

Cons: Constant Dropouts always disconnecting my children from games. Poor customer Service everything is disgusting and the speed as slow as a turtle. Waste of money and never dodo try and chrge me an extra $65 a month to get faster internet it should as ready be fast enough!

Comments: This company is disgusting. Bad customer service and the speed is just so slow it keeps disconnecting my children from games. Dodo also tried to charge me $65 extra a month for faster internet it should be fast enough! Shut this company down!


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 broadband reviews

Company: Telstra Bigpond

Submitted by: Jillmchugh

From: wynnum, QLD

Date: November 13, 2017

Plan Name: hottest entertainment bundle

Broadband Type: Cable

Monthly Cost: $228

Activation Time: still waiting

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6%


Pros: none

Cons: two many to list

Comments: Can not believe how bad #Telstra is, the worst australian company !! We have had a broken cabel it has been 3 weeks and we still do NOT have a date of when they are going to repair it. Both my husband and I have our owe business and tring to run it from our home office. We have no foxtel so no TV and no internet, having to hotspot phones etc to get work done. More than 6 phone calls all of which are more than an hour or two long. Who needs this kind of hassel not to mention the cost!! I have no idea what more we can do all they keep telling us that it will be fixed by the 30th of november. we called them to report lost of internet on the 29th of October. What business gets away with that? Has anyone else had this much crap from TELSTRA ??
Please share if you are annoyed or had trouble with telstra


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 broadband reviews

Company: Aussie Broadband

Submitted by: Ansentry

From: Wantirna, VIC

Date: November 9, 2017

Plan Name: NBN 100Mbps/40Mbps 500GB

Broadband Type: Cable

Monthly Cost: $80

Activation Time: 1 days

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97%


Pros: Aussie Support Staff, Good Communication

Cons: None

Comments: When I ordered they informed my by email & Text of the progress. They helped me with problems I had with NBN Co. Excellent Company to deal with.


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 broadband reviews

Company: OptusNet

Submitted by: Albertmonroe

From: Brisbane, QLD

Date: November 7, 2017

Plan Name: Limited ($55./mth for 30GB's)

Broadband Type: ADSL

Monthly Cost: $55

Activation Time: 18 days

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36%


Pros: Rarely have any 'dropouts'

Cons: Cheat customers by not giving what they advertised.

Comments: Optus starts charging its customers, who are on limited plans, for high speed internet from midnight (on the first day of the billing cycle) but we don't get high speed internet until hours later.
They also say we use data even when the modem is unplugged from the wall!


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 broadband reviews

Company: Aussie Broadband

Submitted by: Mr.robert

From: High Wycombe, WA

Date: November 2, 2017

Plan Name: 500Gb/50mb/s

Broadband Type: ADSL

Monthly Cost: $75

Activation Time: 10 days

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91%


Pros: Personal friendly Service, reliable, constant speeds, no drop outs

Cons: None

Comments: Seamless changeover, no dropouts, constant speeds. Australian staff at call centre.


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 broadband reviews

Company: Aussie Broadband

Submitted by: Alistairmees

From: NEDLANDS, WA

Date: November 1, 2017

Plan Name: Don't know

Broadband Type: Cable

Monthly Cost: $75

Activation Time: Less than 1

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86%


Pros: Fast backhaul, good prices, great support.

Cons: None yet

Comments: Only had this for a few months but no problems at all. The reason I changed to them from another small supplier was international speeds: Aussie uses the Telstra backhaul and works much better for non-Australian sites.

There was a question about features in the review form, but I'd rather not pay for stuff like email addresses that I'll never use.

So overall, very happy.


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 broadband reviews

Company: Aussie Broadband

Submitted by: Manuel

From: Wallsend, NSW

Date: October 30, 2017

Plan Name: 25/5

Broadband Type: ADSL

Monthly Cost: $70

Activation Time: 14 days

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92%


Pros: Reliable

Cons: None

Comments: I am very happy customer so far.


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 broadband reviews

Company: iinet

Submitted by: Asshahs

From: Canberra, ACT

Date: October 20, 2017

Plan Name: Unknown

Broadband Type: ADSL2

Monthly Cost: $69

Activation Time: 14 days

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14%


Pros: Great advertising pulling power

Cons: To many to list

Comments: My experience with iiNet has been terrible with a VDSL connection.
This company, internet speed and customer service is so appalling it’s hard to believe they remain in business. Promised speeds of around 25mbs are usually around 6 and regularly drops so low (below 1) that I can’t watch Netflix on low res & can’t stream Spotify. The installation guy did a test AFTER installing and said “oh looks you’re only going to get about 6mbs” If we actually got that all the time then maybe it would be almost ok.

Internet stopped working & I spent over an hour on hold before speaking to a customer rep and they don’t have an Australian based call centre. They couldn’t lodge a fault outside of hrs so I had to go through the process again during the day with different answers from those I spoke with. And most of them had a bad attitude. I guess that’s what happens to staff dealing with countless disappointed and dissatisfied customers all day. Took over a week to get a technician out. And the fault was at their end. Without internet for almost a month and they offered no refund or credit.

These guys are terrible. All talk and no action Don’t get sucked in by the advertising as what is promised and what you get are poles apart. Run away!


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 broadband reviews

Company: Aussie Broadband

Submitted by: Julesdixon59

From: Byford, WA

Date: October 17, 2017

Plan Name: voip and wireless

Broadband Type: ADSL2+

Monthly Cost: $80

Activation Time: 14 days

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96%


Pros: Very professional from start to finish

Cons: None yet its only been 2 months

Comments: Value for money, voip phone is brilliant and clear.
Only had one downtime in the last two months. Much better than telstra who we were with befor.


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 broadband reviews

Company: TPG

Submitted by: Roels

From: Bayview, NSW

Date: October 11, 2017

Plan Name: DSL2+ Unlimited with Home Phone

Broadband Type: ADSL2+

Monthly Cost: $70

Activation Time: 10 days

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6%


Pros: They charge for services not provided

Cons: Arrogant and don't care about customers

Comments: I have been a 10+ year customer with them. As a result of storm damage, the line had to be replaced. They send an engineer and did an illegal job. Lines entangled with 220V Power cables, sticky taped etc. As of then we had a really bad connection 90% of the time (0.3Mbps max). All their engineers acknowledged this was the problem. After 9 months of no usable service their final solution is they offered me to switch provider!!!!! Seriously, this must be a joke!!! But no the meant it :-(. I hired my own technicians to replace their illegal connected line (I have photo's etc to proof it). Now I have internet again and it looks since the last 6 months they went into the oversubscribing their customers to milk as much money out of their customers before NBN arrives. 3 times I had to call in the last 4 weeks because internet service was not usable. They did something in the back and Whoala it worked again. I logged a complaint with TIOO and they are useless as well. They did not want to help and did not care about the illegal connected line. They wanted to get rid of me as the situation was too complex so they became technical with their legal terms. I have a university degree but had no clue what they were saying. TPG in the end offered me 2 Months compensation for almost 12 months of having no usable internet (which I paid for). Stay away from this Mob if you can! They are all overseas will listen and don’t provide solution, dragging it to keep you paying!!!


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 broadband reviews

Company: Aussie Broadband

Submitted by: Helencallard

From: Donnybrook 6239, WA

Date: September 27, 2017

Plan Name: phone/internet

Broadband Type: ADSL2+

Monthly Cost: $60

Activation Time: 24hrs

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88%


Pros: a pleasureto deal with

Cons: no technical staff in wa

Comments: if they keep improving the way they are, before long they will be the no. 1 for customer service


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 broadband reviews

Company: Aussie Broadband

Submitted by: Pago1

From: Ballajura, WA

Date: September 24, 2017

Plan Name: 100/40

Broadband Type: Cable

Monthly Cost: $100

Activation Time: 1 days

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79%


Pros: Local, knowledgeable, friendly callcentre. Consistent high speed.

Cons: So far, none.

Comments: I've been using ABB for a few weeks now and am very satisfied. Reminds me of a long ago memory of what iinet was.


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 broadband reviews

Company: Aussie Broadband

Submitted by: Thickhead

From: fremantle, WA

Date: September 23, 2017

Plan Name: pay as you go

Broadband Type: Cable

Monthly Cost: $70

Activation Time: 2 weeks

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83%


Pros: all is as stated

Cons: none

Comments: as a pay as you go provider this was my cheapest option. i would recommend.


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 broadband reviews

Company: Aussie Broadband

Submitted by: Thorpy

From: Wellard, WA

Date: September 21, 2017

Plan Name: 100/25

Broadband Type: Cable

Monthly Cost: $80

Activation Time: 1 day

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99%


Pros: Australians in Australia

Cons: They are in Victoria (sorry)

Comments: The support rocks. They are switched on and don't pass you on.
Our Wi-Fi speed is 7 x times faster than Telstra ever was on all our devices at the same time - woo hoo. Very happy and saving money. Tried the big boys who have never fully delivered and we should have switched years ago. No surfing rationing now.


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 broadband reviews

Company: Aussie Broadband

Submitted by: Seacomms

From: Tewantin, QLD

Date: September 7, 2017

Plan Name: NBN 100/40

Broadband Type: Cable

Monthly Cost: $75

Activation Time: 9 days

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93%


Pros: Price, reliability and customer support.

Cons: None

Comments: Connection was on in just 9 days, on the day promised. Started with a 50/20 service and got 47/18 on Speedtest. Upgraded to 100/40 and get average 89/38. No buffering on streaming video anymore and the best price available.


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 broadband reviews

Company: iinet

Submitted by: Douglasdc8

From: Georgetown, SA

Date: September 4, 2017

Plan Name: NBN Satellite 120 Boost

Broadband Type: Satellite

Monthly Cost: $55

Activation Time: 21 days

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17%


Pros: been lied too

Cons: blames customer for faultys

Comments: being as after more than 5 months of a service faults iiNet only thought that 2 months credit is good enough, where a service is faulty with that the ACCC requirement is provide a repair, replacement, refund, compensation or cancellation, depending on the circumstances if the phone or service fails to meet one or more of the consumer guarantees .

As the equipment was replaced fixing the faulty, thus proving that the equipment was faulty and only given only 2 months credit and then close the complaint.
But as you iiNet, causing 5 plus months stuffing a customer round, only worth two months credit, then I am going to be cancelling my service's. For iiNet fail the ACCC requirement is provide a repair, replacement, refund, compensation or cancellation, depending on the circumstances if the phone or service fails to meet one or more of the consumer guarantees as from the ACCC web site.

Which my recorded paper work with iiNet show from the start of the contract we had issue with the number of contacts with iiNet in regards to this servicer and iiNet kept closing the cases blaming the customer.


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 broadband reviews

Company: Spintel

Submitted by: Spintel5ucks

From: Mareeba, QLD

Date: August 31, 2017

Plan Name: ADSL+2 Unlimited

Broadband Type: ADSL

Monthly Cost: $96

Activation Time: 7 days

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Pros: Good connectivity

Cons: Speed drops when they no longer value you. (eg: you have 1 month left on the contract).

Comments: ADSL+ 2
Regional (was getting about 1.2mbs DL for a long time)
Month by Month
No drop outs(always had internet connection)
Speed dropped from about 1.2 Megabytes(ps) to 120 kB(ps). Has been like this for 5 days. After I reported the situation to them ,my internet speed dropped even more down to 0.00375 KB(ps)


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 broadband reviews

Company: iinet

Submitted by: Jachhh

From: Kingston, ACT

Date: August 30, 2017

Plan Name: ADSL

Broadband Type: ADSL

Monthly Cost: $79

Activation Time: 3 weeks

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19%


Pros: None

Cons: Too many to list

Comments: Service is appalling. It appears as if they are playing games with customers - I called up to inquire as to why my internet was intermittent and by the end of the call I had no internet connection at all, a few days later, no phone line. 15 days later, 7 calls over 300mins later, no fix and no plan on how to fix. Every time I call up they say they will lodge a fault and have someone call me. No one calls. When I call back, they say they will lodge a fault and they don't know what happened with the last call and thof y will call me back. This has happened so may times it feels like a joke. The service is nonexistent, they way the call centres say sorry repeatedly but don't actually do anything differently is appalling and is bad human behaviour. iiNet are a deplorable company and I would not want anyone else to go through this experience. It causes a lot of stress and anxiety and is very upsetting. iiNet are thieves - they take money and do not provide the service/product that you pay for. In 2017 it is inconceivable that internet services can not be provided with consistency and that a company that advertises as friendly and helpful is noting but. iiNet are deceptive and stressful to deal with.


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 broadband reviews

Company: TPG

Submitted by: Adnany

From: Richmond, VIC

Date: August 28, 2017

Plan Name: Unlimited Bundle

Broadband Type: ADSL

Monthly Cost: $60

Activation Time: Still going

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10%


Pros: There are absolutely none.

Cons: See detailed comments. Customer service is the worst.

Comments: Have been a TPG customer for some 10 years - this will end now. After spending 2 weeks patiently waiting for my installation date to come up, and the technician having come through, i still have no internet. On the Saturday they advised me someone would come, and if it not come around at least call me by 9am to fix the issue - no call, no technician, nothing. Then having called them on Sunday night, im greeted with nothing but rudeness and insincerity! They then tell me someone will call me back within 24 hours - 48 hours later i have to call again to ask when someone will be around to fix the issue, they then tell me itll be another 2 days and hang up on me. What an absolute joke. Will be canceling my service and making sure everyone is aware of the pathetic and unprofessional service they offer!


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