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Recent User Reviews


Below you will find Broadband Company reviews that have been recently added. Click on the company name for more information on that company.

 broadband reviews

Company: Aussie Broadband

Submitted by: Tfulwood

From: Daruka, NSW

Date: August 15, 2017

Plan Name: NBN Wireless 50/20

Broadband Type: Wireless

Monthly Cost: $75

Activation Time: 2 days

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78%


Pros: Customer Service

Cons: Nil

Comments: Brilliant Australian Customer Service & Support


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 broadband reviews

Company: Aussie Broadband

Submitted by: Maurie835012

From: Wheelers Hill, NSW

Date: August 5, 2017

Plan Name: Maurie Knowles

Broadband Type: Wireless

Monthly Cost: $56

Activation Time: 21 days

55%


65%


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57%


Pros: Aussie Broadband staff very polite and efficent

Cons: A.B Provisions Team could be more proactive when expediting complkaints

Comments: It took 3 week to activate the system. NBN Co. kept referring me to AB.(my provider).
NBN have many problems and Bill Morrows NBN CEO is unable to resolve the issues. I had to contact the Tele.Comm Ombudsman to resolve my problem. AB should have been more proactive at supporting me.


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 broadband reviews

Company: Spintel

Submitted by: Addguy1

From: Lane cove north, NSW

Date: July 31, 2017

Plan Name: Line rental + urban L

Broadband Type: ADSL2+

Monthly Cost: $55

Activation Time: Never activated

5%


5%


5%


5%


5%


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5%


Pros: None

Cons: Total disaster

Comments: I had never get ADSL service in the time frame they promissed. Keep postphoning connection schedule. Call centre Never call me back when they promised calling me back or I left my number. Waited for a month and gave up finally. Even they disconnected my active land line when I gave up waiting for ADSL so I cannot use other ISP. Spintel wants me to pay to reconnect it eventhough I had active land line before I signed up Spintel. Full of jokes. Waste time and money.


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 broadband reviews

Company: iinet

Submitted by: John c

From: Officer, VIC

Date: July 20, 2017

Plan Name: Fibre to home 25/40

Broadband Type: Cable

Monthly Cost: $79

Activation Time: 7 weeks

5%


5%


5%


30%


5%


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9%


Pros: No positives!!

Cons: Everything!!!!

Comments: 7 weeks later after fibre to home installation and at least 20 phone calls that take approx. 2hrs in total to explain the same thing over and over still no resolution, no call back with updates, no internet speed, my account was debited twice, plenty of empty promises, many emails with speed tests that they require to be able to escalate to "higher" technical support and on and on....
Well, in a few words "BE AWARE, STAY AWAY FROM THESE GUYS"!!!!!!!!!!!!


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 broadband reviews

Company: Aussie Broadband

Submitted by: Wildteck

From: Hervey Bay, QLD

Date: July 19, 2017

Plan Name: Home Phone [Bundle Only]

Broadband Type: ADSL

Monthly Cost: $96

Activation Time: 3 days

80%


80%


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84%


Pros: Very had to beat for quality & support

Cons: none

Comments: All Australian company, support is in Australia. My internet is running like it should in a very short time Thank you Aussiebb.

Regards, David


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 broadband reviews

Company: Dodo

Submitted by: Nigs2111

From: Sydney, NSW

Date: July 5, 2017

Plan Name: Unlimited

Broadband Type: ADSL2+

Monthly Cost: $65

Activation Time: 10 days

5%


5%


5%


5%


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5%


Pros: No positives at all

Cons: False promises,wrong billing, Horrible service

Comments: Dodo is the most horrible and pathetic service provider i have ever encountered. When i took my connection they offered me 3 months free and then sent a bill next month. After calling and arguing they waived of my bill and next month sent me a bill 3 times. Also they are responsible for connecting upto dcdb and from there to your house its upto you. That is horrible. How can you even say that? If i am buying a connection this means you have to connect my house with internet but nope. I paid 100$ to a private technician for connection. Everytime when i complaint they just beg me to give another chance. Finally gave up my connection and switched to tpg. They offered me 50-100mbps speed at 60$/month and connected my house with internet. I hate you dodo. I hate u so much. Just because of you i have lost 250$ in 2 months.


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 broadband reviews

Company: Dodo

Submitted by: Aezzatij27

From: Gosnells, WA

Date: June 30, 2017

Plan Name: unsure

Broadband Type: ADSL

Monthly Cost: $67

Activation Time: 7 days

5%


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75%


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24%


Pros: Customer service reps are great

Cons: Internet service is a joke

Comments: I currently have an ADSL connection with Dodo, was told we would get up to 12MBPS, but we were lucky to get 5 these days. I haven't had internet for almost a week, after trying everything possible multiple times, tech rep decided i needed a new modem. Got the new one delivered a few days ago, and my internet is still dropping out. Sent an email requesting manager to email me back to negotiate compensation details. Manager that called me back today was rude as all hell and tried to make their $20 credit seem fantastic. I was told our connection would be bang on and we would be able to play games online, stream, download, do business related stuff and have it happening with multiple devices connected. LIES!


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 broadband reviews

Company: TPG

Submitted by: Marketa

From: Sydney, NSW

Date: June 20, 2017

Plan Name: 18 months contract

Broadband Type: ADSL

Monthly Cost: $50

Activation Time: 20 days

5%


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5%


Pros: Good sales team that sounds very friendly

Cons: Thiefs, Liars, Ruthless, waste your time, twist your info

Comments: Beware: the sals team do sound very friendly but they promise what they can not deliver. You will end up with no Internet like me and money missing in your account. Lots of time wasted on the lengthy calls that lead nowhere. After they take your money always in advance and sign you for the longest contract possible. They will make you wait without Internet for 20 days, send all technicians to holidays at once and refuse to refund your money. It took over 2 months of phonecalls to finally break the news to me that they are keeping my money for nothing they did nothing for me apart for stealing and lying. The worst company in Australia. Do not even think about it!


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 broadband reviews

Company: iinet

Submitted by: Pezzi

From: Perth, WA

Date: June 17, 2017

Plan Name: Unlimited adsl

Broadband Type: ADSL

Monthly Cost: $89

Activation Time: 15 days

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8%


Pros: None

Cons: Everything

Comments: Internet keeps dropping out contacted many times to be told take your modem(provided by iinet) to another house to test. What sort of technical support is that? Worst internet service provider I have dealt with. Do not recommend them at all !!


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 broadband reviews

Company: Dodo

Submitted by: Chiefy3000

From: Frankston, VIC

Date: June 12, 2017

Plan Name: home and broadband

Broadband Type: ADSL2+

Monthly Cost: $69

Activation Time: -

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81%


Pros: have not had any issues

Cons: have not really had any

Comments: I wanted to give a review based on the fact that ive had good service and speeds, when i asked for tech support online i was called about 20mins later and operator was very helpful. Remember that people dont hesitate to give bad feedback, so theres always more of it. Experience of service will change from one location to the next, there are many factors that go into providing telco services. Make sure you check availiability of services, distance to exchange etc.


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 broadband reviews

Company: Aussie Broadband

Submitted by: Symmetry77

From: Kawana, QLD

Date: June 9, 2017

Plan Name: John Flohr

Broadband Type: ADSL2+

Monthly Cost: $100

Activation Time: 1 days

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93%


Pros: Friendly staff, eager to help. Reliable connection, am seeing 90% what i'm rated at

Cons: None as yet

Comments: Aussie Broadband have given me no reason to be unsatisfied yet! Their staff has always been friendly, but i've never tested their technical support (as i've had no problems!) I can download at about 90% of my rated connection, which is much higher than i was anticipating. I realise that is area specific tho. Definately recommend.


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 broadband reviews

Company: Spintel

Submitted by: Pdunn5

From: Geelong, VIC

Date: June 6, 2017

Plan Name: Metro + phone line

Broadband Type: ADSL2

Monthly Cost: $60

Activation Time: 23 days

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8%


Pros: No positives

Cons: The worst company ever.

Comments: Spintel website advertised ADSL + home phone line at $49.95pm, so I put my address into confirm service address & again it listed $49.95pm. When I received confirmation of order it stated $59.95pm. When I rand to query this price, I was told that the $49,95pm plan was not available at my service address even though the website said it was available when I provided my address. I begrudgingly agreed to proceed with connection. Iwas told that because I had disconnected my phone from Telstra I would have to pay a $59.00 fee to reconnect phone line, to which I agreed, but have just received my 1st invoice which states that a $59.00 fee was charged & paid for, but it also charges a new phone line fee of $299.00. I rang to have this corrected, the girl on the phone was nothing short of a rude bitch. She told that she would put in a disputed fee claim & that it would not charged until resolved. We'll see. At this stage I don't believe anything Spintel tells me. It took 21 days to have phone line switched back on after placing order, a task that the website states to take 1-3 days. This was done be the Telstra guy flicking a switch at the exchange, did not come to our address to check the line as stated the $59.00 fee was for. After taking so long to connect the phone, I rang Spintel to ask where my modem was that I ordered for $69.95 + $15.00 delivery? They told me that a modem had not been shipped yet as I had not paid for it. Strange, since it was on the order confirmation they sent me originally & the cost had been authorised by me in the same order with the phone line. After discussions on the phone, a modem was received by courier within 4 days. Followed the instructions to connect it up, would not connect. Rang Spintel technical assistance, after 45 minutes of doing various checks & tests, I'd had enough. Told the technician to put me through to his Supervisor after not ageing to Spintel's voice terms & conditions to log a service call to have the line checked. (The t&c's basically stated tht Spintel could charge me $150.00 for lodging a service call regardless of fault & absolved Spintel of all responsibility). The Supervisor had no customer service skills whatsoever & I'm sure didn't know what he was talking about. Anyhow, service call was organised & while I'm typing this I just got a text stating that the issue has been resolved. Still haven't seen any type of technician though. I don't believe the issue is fixed, I'll have to wait & see but I won't be holding my breath. My advice to all. DO NOT GO ANYWHERE NEAR SPINTEL. THEY ARE AN ABSOLUTE NIGHTMARE!


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 broadband reviews

Company: iPrimus

Submitted by: 06 cary

From: Newingtion, NSW

Date: May 25, 2017

Plan Name: iprimus unlimited

Broadband Type: ADSL

Monthly Cost: $79

Activation Time: 34 days

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17%


Pros: Do not recomend

Cons: Lot s of hiden info and cost

Comments: I singed up on 21/04/17 just got connected and got a bill of $315. Lot s of hidden cost did not mention the time of signing up


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 broadband reviews

Company: Internode

Submitted by: Nickt

From: Canberra, ACT

Date: May 24, 2017

Plan Name: unlimited

Broadband Type: ADSL2+

Monthly Cost: $69

Activation Time: 20 days

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12%


Pros: Used to be responsive

Cons: No longer respond to issues

Comments: After being bought by TPG support services have changed. Now abysmal service, no assistance when issues arise. Phone ques for technical support are hours long and online tickets are ignored


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 broadband reviews

Company: iinet

Submitted by: Vk2mbk

From: Vacy, NSW

Date: May 18, 2017

Plan Name: 20 + 40 25 boost

Broadband Type: Satellite

Monthly Cost: $45

Activation Time: 40 days

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23%


Pros: At present nothing is a positive

Cons: Tech support is non existant

Comments: 3 months of continuous emails to support with only one follow up contact by them after the first email sent have sent evidence of the slow speeds we are not even getting speeds to match their lower priced package


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 broadband reviews

Company: TPG

Submitted by: Chrissyhly

From: Macquarie Fields, NSW

Date: May 15, 2017

Plan Name: Don't know, don't care anymore

Broadband Type: ADSL

Monthly Cost: $90

Activation Time: 7 days

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14%


Pros: Nothing positive comes from being with TPG except for unlimited data bundles.

Cons: Takes your money fast, extremely poor customer service, the list goes on.

Comments: Honestly if you want to be ripped off, they're the best in the market for that. Service is unreliable, constant drop outs, constantly being reassured that my service would be fixed. I lost count of how many technicians they sent down to fix the issue (which never got fixed) and customer service representatives sounds bored and very unwilling to help solve your enquiries. Please do yourself a favour and avoid TPG - spend your money on a company with better reviews and service.


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 broadband reviews

Company: iinet

Submitted by: Jason72

From: Highgate, WA

Date: May 11, 2017

Plan Name: Naked DSL Limitless

Broadband Type: ADSL2+

Monthly Cost: $70

Activation Time: 1 days

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34%


Pros: Used to be good. No positives

Cons: Worst tech support, South Africa call center have no idea what they are doing.

Comments: I've been with iiNet for 12 years. They used to be the best - fastest speeds, best tech support. Now... Let's just say, I'm about to switch to another ISP. When you call tech support or billing, you get someone in Cape Town South Africa (oh and the wait time is usually 1 hour). They are pathetic. They have no idea what they are doing. One time, a tech issue, the operator tried to sell me product instead of fixing the issue. All they care about is making a sale. TPG (the owners of iiNet) are the reason for all of this. They only care about money. iiNet used to be about service, not anymore. Apart from all of that, the speed is not what it used to be. I was getting between 18-20Mbps (awesome), now I'd be lucky to get 10Mbps. Even with a brand new (2 month old) PC, the speed issue has not changed. I believe it's due to them cost cutting and not putting money in to upgrading infrastructure like they used to (before TPG took over). I would NOT recommend iiNet to anyone. Worst service in Australia.


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 broadband reviews

Company: Internode

Submitted by: Faulkner

From: Echunga, SA

Date: May 5, 2017

Plan Name: 65

Broadband Type: ADSL2

Monthly Cost: $65

Activation Time: 65 days

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20%


Pros: Nil

Cons: Overcharged by $1700

Comments: Overcharged by $1700, has taken 2 months to get a refund, still waiting. Steer clear, they're rude, insulting and inept.


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 broadband reviews

Company: iinet

Submitted by: Emaildoesntwork

From: wodonga, VIC

Date: May 4, 2017

Plan Name: NBN25

Broadband Type: ADSL

Monthly Cost: $90

Activation Time: 7 days

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37%


Pros: Sales orienated

Cons: Don't much care after they have you signed up

Comments: Awful technical support


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 broadband reviews

Company: iinet

Submitted by: Karlt

From: fingal, VIC

Date: April 28, 2017

Plan Name: adsl2

Broadband Type: ADSL

Monthly Cost: $80

Activation Time: not yet activated

5%


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5%


Pros: none

Cons: 100's

Comments: Our internet and home phone was cut off without notification or a good reason. 3 weeks later we still have no phone or internet. Spoken to s. Africa, NZ and countless other places, no help, no one knows what is happening, promises, promises but no action. Never would believe a company could give such a bad service


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