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Recent User Reviews


Below you will find Broadband Company reviews that have been recently added. Click on the company name for more information on that company.

 broadband reviews

Company: TPG

Submitted by: Bruno

From: Perth, WA

Date: March 20, 2017

Plan Name: no idea

Broadband Type: ADSL

Monthly Cost: $50

Activation Time: 2 days

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89%


Pros: 15Mbps ADSL connection always

Cons: overseas help desk

Comments: Phone line plan gives me free AU calls including to mobiles etc for additional $10/month. Good value.


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 broadband reviews

Company: Spintel

Submitted by: Bianca84

From: brisbane, QLD

Date: March 16, 2017

Plan Name: urban L

Broadband Type: ADSL2+

Monthly Cost: $55

Activation Time: 21 days

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18%


Pros: sometimes the internet works

Cons: fees applied for works not authorised, see comments below

Comments: The WORST company to have to deal with, slow net speed, unprofessional customer service and they will charge you extra ANY way they can. Over 18 months i have spent hours on the phone and still the speed of internet is rubbish, still my account is in my divorced name as they want to charge me $$ to change it as its ownership transferal, and currently i am disputing a technician bill where i rang to "not authorize" the visit on Australia Day as we weren't home, yet the tech was sent, i "was not in attendance" and still they want to charge me $150. i have called spintel 5x and the unpaid bill is still threatening to disconnect my internet. save yourself the hassle as this cheap option is not going to make you happy.


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 broadband reviews

Company: Dodo

Submitted by: Dinoo1

From: perth, WA

Date: February 19, 2017

Plan Name: nbn

Broadband Type: Cable

Monthly Cost: $80

Activation Time: 2 days

5%


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5%


Pros: None

Cons: Everything

Comments: TERRIBLE SERVICE. I sign back to Dodo because i have had them before and went back as i still had my email accounts with them. Well what a big mistake. Its been two weeks since i switched over and i can not access my emails on my computer, Iphone, Ipad and samsung phone. WHAT A JOKE. Before i switch over from anothor carrier to Dodo i had full access to the emails


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 broadband reviews

Company: iinet

Submitted by: Random42

From: Brisbane, QLD

Date: February 19, 2017

Plan Name: Reilly Coughlin

Broadband Type: ADSL2+

Monthly Cost: $80

Activation Time: Not sure

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23%


Pros: None

Cons: No desire to resolve on going issues.

Comments: Such a useless company, after being disconnected for the third time in four months I tried to escalate my first support call so they'd call straight to Telstra so that I wouldn't have to wait possibly close to two weeks like previous outages. But they insisted they need to send out the subcontractor first... And of course it's now been referred onto Telstra tech again. While I know they can't fix it it should be my job to get the lines in my street fixed, iinet simply continue to let Telstra disconnect their clients (I've spoken to several neighbours) and not chase a permanent solution. I have raised complaint with ombudsman to see if I can get a result from both iinet and Telstra. Would not recommend iinet to anyone since they were purchased a a year ago.


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 broadband reviews

Company: iinet

Submitted by: John williams

From: Cloverdale, WA

Date: February 16, 2017

Plan Name: John Williams

Broadband Type: ADSL

Monthly Cost: $69

Activation Time: 90 days

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11%


Pros: None

Cons: Too many to list. Say they will call black and don't. Disgusting customer service

Comments: On hold for 90 minutes four nights in a row. Rang during the day and they promised to call back. Stayed home and no call. Been with IINet for 16 years. Awsome when they started but have since dropped the ball. Matter of fact the ball is not on the field anymore. Time to move internet provider


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 broadband reviews

Company: TPG

Submitted by: A13690508319

From: Fairfield West, NSW

Date: February 15, 2017

Plan Name: youjun yan

Broadband Type: Cable

Monthly Cost: $60

Activation Time: 14 days

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44%


Pros: cheap

Cons: connection

Comments: Called regarding connection over and over again. No connection and no refund either. Keep stating a manager will call back.


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 broadband reviews

Company: OptusNet

Submitted by: Wrecka2003

From: brisbane, QLD

Date: February 14, 2017

Plan Name: 50mbs

Broadband Type: ADSL2+

Monthly Cost: $120

Activation Time: 7 days

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46%


Pros: not many

Cons: too many

Comments: unhappy as was on cable with this company forced to go to nbn apparantly better speeds but am constantly getting less than dial up speed 7mbs


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 broadband reviews

Company: iSage

Submitted by: Shitinternet

From: Currumbin Waters, QLD

Date: February 11, 2017

Plan Name: Billyjack Riddell

Broadband Type: ADSL

Monthly Cost: $100

Activation Time: Idk

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10%


Pros: Its cheap

Cons: You get what you pay for

Comments: 3 bytes per second not 3 bits... bytes. The staff do not give a shit and it is horrid do not get this


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 broadband reviews

Company: iinet

Submitted by: Janee

From: Lismore, NSW

Date: February 10, 2017

Plan Name: Limitless Broadband Data

Broadband Type: ADSL2+

Monthly Cost: $60

Activation Time: na

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26%


Pros: no problems until last 6 months

Cons: very difficult to contact

Comments: I have been with iinet for over 15 years, but in the past 4 months have had major problems with slown download speeds which today is only 0.59 mbps. It is difficult to contact iinet - they will ring you back, but one time they rang after 10pm when I had asked for a call back at 4pm. They have helped me troubleshoot - problem is not at my home. They agreed to send a technician out - that was 7 days ago and I am still waiting. It is better value for me to use my portable wifi modem at the moment!


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 broadband reviews

Company: iinet

Submitted by: Cats91

From: Macgregor, ACT

Date: February 3, 2017

Plan Name: VDSL2

Broadband Type: Cable

Monthly Cost: $70

Activation Time: Over 50

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5%


Pros: I don't want to pass uni anyway

Cons: Still no internet, liars

Comments: Been told connection takes not long, I'm up to 1 month and they only just booked a technician today, so looks like the wait is 2 months for connection


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 broadband reviews

Company: iinet

Submitted by: Fbadani

From: Auburn, NSW

Date: January 24, 2017

Plan Name: Naked NBN

Broadband Type: ADSL2+

Monthly Cost: $70

Activation Time: 2 days

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5%


Pros: Disconnecting from them.

Cons: Tard, Pathatic , Garbage. = TPG

Comments: 16 Years with IINET moved from ozmail to iinet. NO worries loved them. Since TPG took over. its been Hell.
speed of 5kb and constant dropouts. Have to switch off modem to reconnect.
since 15th November chasing them over this issue. and untill today 23 January. NOT fixed and they working on it.
Call them to disconnect and to my surprise I was told that I re-committed with them for 30 months on 1st of January like 20 days ago. I denied and they said we need to check that before we can disconnect you from service.. as I believe they buying time to take money from me for the next month. so I am forced to stay with them till next month.
They are very rude and cheat and lies. They never call you back. Very Very hard to get to them to talk any thing or get any help. Even email they "dont receive" even though I get confirming email back. but still they deny.
They should be shutdown and kick back to where they came from. Will Miss real IINET.


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 broadband reviews

Company: iinet

Submitted by: Rigopronacan

From: 6027, NSW

Date: January 19, 2017

Plan Name: naked

Broadband Type: ADSL2

Monthly Cost: $70

Activation Time: 2 days

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8%


Pros: can do three crosswords while you wait for support line . then they hang up

Cons: only department that works is the invoice departments

Comments: Service of 150kb if you are lucky since tpg took over no support no call back now it will take a week to disconnect . No internet for a week school holidays just to piss off customers who leave. If you call sale pickup in 10sec. DON'T HAVE ANYTHING TO DO WITH these crooks


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 broadband reviews

Company: Dodo

Submitted by: Driftke70

From: buderim, QLD

Date: January 19, 2017

Plan Name: Ryan Beall

Broadband Type: ADSL2+

Monthly Cost: $68

Activation Time: 1 days

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75%


Pros: I have had very few problems with line service or dropouts etc.

Cons: None that I can really think of

Comments: Have been with dodo for about 6 or more years and moved house several times etc.
Would only be a handful of days over that period that I didnt have the internet. Changeovers were always pretty quick. Quicker than I expect anyways.
Had a line fault at the front of my new house from a bad junction.
They had a dude out the same day to fix it and all was sorted.
Im counting down the days to NBN which is about a month away and have no hesitations in using Dodo again.

I read all these complaints and feel like some people just don't know how to negotiate life. I have always had quick response times for support and have never been over charged etc.

I think people go into these scenarios all raged up and expect a better outcome because they're angry.


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 broadband reviews

Company: iinet

Submitted by: Binx1001

From: Ascot Vale, VIC

Date: January 15, 2017

Plan Name: 99 unlimited

Broadband Type: ADSL

Monthly Cost: $99

Activation Time: 2 months still not

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5%


Pros: Nil

Cons: Worst customer service.

Comments: Still no internet. Over 2 months. Called 5 times. On hold over 1 hr each time. They have billed me over $300 dollars for a service I have still not recieived. Trying to cancell order and get fee cancelled. Still trying after weeks. Today they tried to say it was my fault after prwviously acknowledging it was thiers.....DO NOT USE IINET. LIERS AND NOT A SERVICE PROVIDER


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 broadband reviews

Company: Spintel

Submitted by: Lodzau

From: Woodridge, QLD

Date: January 13, 2017

Plan Name: Urban M

Broadband Type: ADSL2+

Monthly Cost: $25

Activation Time: 15 days

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50%


Pros: Good price

Cons: Long wait times for tech support

Comments: I've been with Spintel for nearly 2.5 years and still happy. There is sometimes problems with the ADSL when it rains but apart from that, no problems. Speed is still good enough to stream Netflix. Was on a 100GB plan for ages and just recently upgraded to 500GB plan because I'm watching a lot more Netflix.


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 broadband reviews

Company: iinet

Submitted by: Belindamcdowall

From: Gold Coast, QLD

Date: January 11, 2017

Plan Name: Home 3 turbo

Broadband Type: ADSL2

Monthly Cost: $110

Activation Time: not sure

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27%


Pros: None

Cons: They lie and each service consultant gives a different answer

Comments: They have a so called "free zone". but it BS... they charge you for it most of the time. I even tested the theory. I unplugged everything and only put Netflix on for 2 hours. then the next day I logged into my account to see I was charged over 2GB. I brought this to their attention. But just got BS answers from every consultant. I was spending $20 to $60 extra per month for extra data packs. Plus home phone has never worked here for 18 months. I am on the phone to disconnect now and move to Optus.


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 broadband reviews

Company: TPG

Submitted by: Sampurnahari26

From: broad beach, QLD

Date: December 23, 2016

Plan Name: Hari Prasad Marhatta

Broadband Type: ADSL

Monthly Cost: $60

Activation Time: 45 days

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43%


Pros: they only listen complain

Cons: do not valued the customer.

Comments: they deduct money from bank a/c without billing . sometimes 2 times in months . if you donot checkk it they make it. very poor customer service.


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 broadband reviews

Company: OptusNet

Submitted by: Paulie

From: Brisbane, QLD

Date: November 23, 2016

Plan Name: NBN

Broadband Type: Cable

Monthly Cost: $92

Activation Time: 2 days

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20%


Pros: no positives

Cons: Technical support

Comments: What a nightmare Optus NBN technical support team is to deal with. I have issues with my NBN for the past week. They have sent a new modem still no go. Every time I have called Optus ( 5 times and counting) you’re on the phone for at least 1 hour or more with no solutions only promises to call you back but never do.


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 broadband reviews

Company: Dodo

Submitted by: Rohitkadage

From: Brisbane, QLD

Date: November 11, 2016

Plan Name: unlimited

Broadband Type: ADSL

Monthly Cost: $74

Activation Time: 15 days

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5%


Pros: nothing

Cons: bad service, no good speed

Comments: Hi, I was using DODO with ADSL. I was moving out of city so asked DODO to disconnect on certain date, even i wrote an email with date also. But it got disconnected on the same day without any reason. They accepted their fault and send me new SIM with dongle(USB). but they took 8 days to activate the SIM, so eventually i was without internet for 15 days that too without my fault other than taking DODO service. I am writing an email to them but no response.
Please please stay away from DODO.


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 broadband reviews

Company: OptusNet

Submitted by: Barbiedoll99

From: Oak Park/Melbourne, NSW

Date: October 31, 2016

Plan Name: Barbara Fehm

Broadband Type: ADSL

Monthly Cost: $60

Activation Time: 12 days

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91%


Pros: Very helpful when signing up

Cons: The Broadband could be faster

Comments: I am very happy with the cost per month as I also have my fixed line included with the broadband so am paying a lot less per month.


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