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Below you will find Broadband Company reviews that have been recently added. Click on the company name for more information on that company.

 broadband reviews

Company: iinet

Submitted by: Bevon

From: Whyalla, SA

Date: April 27, 2017

Plan Name: iinet NBN FTTN

Broadband Type: Cable

Monthly Cost: $69

Activation Time: 25 days

20%


70%


5%


35%


5%


10%



24%


Pros: Provice cheap modem

Cons: Very long hold times, poor support service

Comments: Signed up to iinet NBN service and it has been the worst decision made for a long time. I do not get the speed I am paying for, and iinet is not interested in finding out why. Ever time I call the "help desk" it takes on average 90 minutes for some one to answer the phone. If you use the call back service (if it is available) it can take up to 5 HOURS for them to get back to you. When one the "friendly customer service agents" does contact you, they either have no idea how to fix the issue or just hang up on you.
If yo can, do not use iinet (or TPG). go with a cheep provider. You wont get any better service,but at least you will not be stick paying a premium price a poor service with slow speeds


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 broadband reviews

Company: TPG

Submitted by: Benhense

From: Montmorency, VIC

Date: April 24, 2017

Plan Name: NBN

Broadband Type: Cable

Monthly Cost: $90

Activation Time: 15 days

20%


20%


5%


5%


5%


5%



10%


Pros: none - cheap i guess

Cons: terrible customer support / service

Comments: Worst company I have ever dealt with - stay away and spend the extra for Telstra.


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 broadband reviews

Company: TPG

Submitted by: Antonia.wal

From: Newstead 4006, QLD

Date: April 18, 2017

Plan Name: ADSL / home phone bundle

Broadband Type: ADSL

Monthly Cost: $60

Activation Time: TBC

10%


10%


10%


10%


10%


10%



10%


Pros: Cheap

Cons: Customer service , Poor installation

Comments: I paid for my monthly start up fee and installation on the 2nd of April. It is the 19th of April and I still have no internet connection. I am paying for a service I have not been able to access! The installation process of my internet was yesterday and I still have no access to my internet. I have no been told that I will have to wait for a technician phone call regarding the lines in my apartment. Why isn't this tested upon installation I need internet access today not next week. Also in regards to how late the modem was posted I am disappointed. I waited two weeks for installation date this is poor service.
I waited on the phone for an hour after customer service apparently conducted 4 tests only to be told they will send a technician.


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 broadband reviews

Company: Dodo

Submitted by: Meri26

From: CATHERINE FIELD, NSW

Date: April 13, 2017

Plan Name: Adsl

Broadband Type: ADSL

Monthly Cost: $98

Activation Time: 7 days

5%


5%


5%


5%


5%


5%



5%


Pros: The worst company

Cons: I don't have Internet

Comments: The worst service for wath you are paying. The worst company ever don't go with this company if they can fix the problem they are going to start laying to you is your problem they going to say even i had 5 technicians over my house all of them they confirmed is problem with DODO NOT IN OUR house even they have bad connection when you talk to them over the phone ONLY I CAN SAY IS THE WORST OF THE WORST. 🖓🖓🖓🖓🖓🖓🖓🖓🖓🖓


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 broadband reviews

Company: Telstra Bigpond

Submitted by: Ghostrider203

From: Bridgeman Downs, QLD

Date: April 11, 2017

Plan Name: Hottest Entertainment Bundle

Broadband Type: ADSL2

Monthly Cost: $99

Activation Time: xxx

5%


5%


5%


5%


5%


5%



5%


Pros: None

Cons: Lies, Contradictions, Poor Service

Comments: We arrived in Brisbane a month ago and just wanted others who are arriving to know that we had an absolutely terrible experience with trying to get connected to broadband with Telstra, we opted for them as they are the biggest company, and I needed connecting to broadband quickly for work. However, they have consistently lied about when we would be connected; receive our router and when our Foxtel would be connected. Every single person we have spoken to has pretty much contradicted everyone else we spoke to and we were no where being connected after almost 4 weeks when we were told we would be connected within 48 hrs! The pathetic excuses and damn right lies and contradictions were incredible, which like them I told them I had recorded as proof. They made my awful experience with BT look good! We have cancelled and cant even get that right! my initial though was gross incompetence, however I believed they lied about cancelling us, as we have just received an email saying we have just joined a new entertainment package when in fact we have just cancelled one! I think it is a vain attempt to keep us on or charge us! We shared this with colleagues at work and it seems Telstra are renowned for this! they said it would likely be the worst experience we would have with a company in Australia!!
We tried Optus and we were told our line is RDSL which apparently means that Telstra owns the line and that they have to pay Telstra to use the line! and this meant it would cost us an extra $40 a month on top of their standard product! So we searched the net and came across Nextalk, they only use an Oz based call centre which after our experiences with Telstra was most welcome! I have to say from the minute we spoke to them it was night and day with the service we got from Telstra, they answered all our questions before we asked them as if they knew what we would ask! I was sceptical about the promises they made, however they delivered everyone of them! It was truly amazing, they told us when we got connected, within 3 days! and we did it in 2! they gave us an approximation of when the modem would arrive (3-5 days from order) and it did arrive on day 3, and with tracking notification via text. We bought their modem to avoid any potential aggro which was similar priced to shop bought ones but with theirs they can dial in to if you have any probs. It was plug and play and indeed it was, when it worked I kissed the modem today!! nextalk don't do Foxtel but I've noticed most of the programmes we like Blindspot, Hawaii 5'0 and madam secretary (Sky programmes) are available for free on the main channels, we've seen an advert for a Fetch box which adds extra channels so will look into that. Also for some reason, nextalk don't need to pay the premium Optus has to! So as we are now connected to the internet I just wanted folks to know about our experiences!!


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 broadband reviews

Company: TPG

Submitted by: Assafrony11

From: Bankstown, NSW

Date: April 4, 2017

Plan Name: ADSL

Broadband Type: ADSL

Monthly Cost: $69

Activation Time: 4 days

10%


5%


10%


5%


5%


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7%


Pros: A lot of jobs for Indian

Cons: They don't answer when you have issues only new plans or upgrade

Comments: They don't answer my calls they block my number I v been waiting to fix an issue from 4 days


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 broadband reviews

Company: iinet

Submitted by: Vk2fbwa

From: Mildura, VIC

Date: March 26, 2017

Plan Name: HFC

Broadband Type: Cable

Monthly Cost: $80

Activation Time: 5 days

80%


5%


5%


50%


20%


5%



28%


Pros: Used to be a great ISP

Cons: Don't want to assist you in resolving ongoing issues.

Comments: HFC FIBRE MILDURA ... Don't, just don't.
Multiple Nodes (Zones) are highly congested to the point customers are being kicked from the network.
They don't care.
They have failed to add this KNOWN fault to their status page to advise any potential customers at date of writing this review.


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 broadband reviews

Company: TPG

Submitted by: Bruno

From: Perth, WA

Date: March 20, 2017

Plan Name: no idea

Broadband Type: ADSL

Monthly Cost: $50

Activation Time: 2 days

100%


100%


60%


80%


95%


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89%


Pros: 15Mbps ADSL connection always

Cons: overseas help desk

Comments: Phone line plan gives me free AU calls including to mobiles etc for additional $10/month. Good value.


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 broadband reviews

Company: Spintel

Submitted by: Bianca84

From: brisbane, QLD

Date: March 16, 2017

Plan Name: urban L

Broadband Type: ADSL2+

Monthly Cost: $55

Activation Time: 21 days

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25%


5%


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18%


Pros: sometimes the internet works

Cons: fees applied for works not authorised, see comments below

Comments: The WORST company to have to deal with, slow net speed, unprofessional customer service and they will charge you extra ANY way they can. Over 18 months i have spent hours on the phone and still the speed of internet is rubbish, still my account is in my divorced name as they want to charge me $$ to change it as its ownership transferal, and currently i am disputing a technician bill where i rang to "not authorize" the visit on Australia Day as we weren't home, yet the tech was sent, i "was not in attendance" and still they want to charge me $150. i have called spintel 5x and the unpaid bill is still threatening to disconnect my internet. save yourself the hassle as this cheap option is not going to make you happy.


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 broadband reviews

Company: Dodo

Submitted by: Dinoo1

From: perth, WA

Date: February 19, 2017

Plan Name: nbn

Broadband Type: Cable

Monthly Cost: $80

Activation Time: 2 days

5%


5%


5%


5%


5%


5%



5%


Pros: None

Cons: Everything

Comments: TERRIBLE SERVICE. I sign back to Dodo because i have had them before and went back as i still had my email accounts with them. Well what a big mistake. Its been two weeks since i switched over and i can not access my emails on my computer, Iphone, Ipad and samsung phone. WHAT A JOKE. Before i switch over from anothor carrier to Dodo i had full access to the emails


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 broadband reviews

Company: iinet

Submitted by: Random42

From: Brisbane, QLD

Date: February 19, 2017

Plan Name: Reilly Coughlin

Broadband Type: ADSL2+

Monthly Cost: $80

Activation Time: Not sure

35%


5%


20%


10%


65%


5%



23%


Pros: None

Cons: No desire to resolve on going issues.

Comments: Such a useless company, after being disconnected for the third time in four months I tried to escalate my first support call so they'd call straight to Telstra so that I wouldn't have to wait possibly close to two weeks like previous outages. But they insisted they need to send out the subcontractor first... And of course it's now been referred onto Telstra tech again. While I know they can't fix it it should be my job to get the lines in my street fixed, iinet simply continue to let Telstra disconnect their clients (I've spoken to several neighbours) and not chase a permanent solution. I have raised complaint with ombudsman to see if I can get a result from both iinet and Telstra. Would not recommend iinet to anyone since they were purchased a a year ago.


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 broadband reviews

Company: iinet

Submitted by: John williams

From: Cloverdale, WA

Date: February 16, 2017

Plan Name: John Williams

Broadband Type: ADSL

Monthly Cost: $69

Activation Time: 90 days

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10%


10%


15%


10%


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11%


Pros: None

Cons: Too many to list. Say they will call black and don't. Disgusting customer service

Comments: On hold for 90 minutes four nights in a row. Rang during the day and they promised to call back. Stayed home and no call. Been with IINet for 16 years. Awsome when they started but have since dropped the ball. Matter of fact the ball is not on the field anymore. Time to move internet provider


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 broadband reviews

Company: TPG

Submitted by: A13690508319

From: Fairfield West, NSW

Date: February 15, 2017

Plan Name: youjun yan

Broadband Type: Cable

Monthly Cost: $60

Activation Time: 14 days

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30%


5%


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44%


Pros: cheap

Cons: connection

Comments: Called regarding connection over and over again. No connection and no refund either. Keep stating a manager will call back.


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 broadband reviews

Company: OptusNet

Submitted by: Wrecka2003

From: brisbane, QLD

Date: February 14, 2017

Plan Name: 50mbs

Broadband Type: ADSL2+

Monthly Cost: $120

Activation Time: 7 days

25%


75%


50%


50%


50%


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46%


Pros: not many

Cons: too many

Comments: unhappy as was on cable with this company forced to go to nbn apparantly better speeds but am constantly getting less than dial up speed 7mbs


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 broadband reviews

Company: iSage

Submitted by: Shitinternet

From: Currumbin Waters, QLD

Date: February 11, 2017

Plan Name: Billyjack Riddell

Broadband Type: ADSL

Monthly Cost: $100

Activation Time: Idk

5%


5%


10%


5%


5%


30%



10%


Pros: Its cheap

Cons: You get what you pay for

Comments: 3 bytes per second not 3 bits... bytes. The staff do not give a shit and it is horrid do not get this


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 broadband reviews

Company: iinet

Submitted by: Janee

From: Lismore, NSW

Date: February 10, 2017

Plan Name: Limitless Broadband Data

Broadband Type: ADSL2+

Monthly Cost: $60

Activation Time: na

5%


50%


20%


50%


15%


15%



26%


Pros: no problems until last 6 months

Cons: very difficult to contact

Comments: I have been with iinet for over 15 years, but in the past 4 months have had major problems with slown download speeds which today is only 0.59 mbps. It is difficult to contact iinet - they will ring you back, but one time they rang after 10pm when I had asked for a call back at 4pm. They have helped me troubleshoot - problem is not at my home. They agreed to send a technician out - that was 7 days ago and I am still waiting. It is better value for me to use my portable wifi modem at the moment!


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 broadband reviews

Company: iinet

Submitted by: Cats91

From: Macgregor, ACT

Date: February 3, 2017

Plan Name: VDSL2

Broadband Type: Cable

Monthly Cost: $70

Activation Time: Over 50

5%


5%


5%


5%


5%


5%



5%


Pros: I don't want to pass uni anyway

Cons: Still no internet, liars

Comments: Been told connection takes not long, I'm up to 1 month and they only just booked a technician today, so looks like the wait is 2 months for connection


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 broadband reviews

Company: iinet

Submitted by: Fbadani

From: Auburn, NSW

Date: January 24, 2017

Plan Name: Naked NBN

Broadband Type: ADSL2+

Monthly Cost: $70

Activation Time: 2 days

5%


5%


5%


5%


5%


5%



5%


Pros: Disconnecting from them.

Cons: Tard, Pathatic , Garbage. = TPG

Comments: 16 Years with IINET moved from ozmail to iinet. NO worries loved them. Since TPG took over. its been Hell.
speed of 5kb and constant dropouts. Have to switch off modem to reconnect.
since 15th November chasing them over this issue. and untill today 23 January. NOT fixed and they working on it.
Call them to disconnect and to my surprise I was told that I re-committed with them for 30 months on 1st of January like 20 days ago. I denied and they said we need to check that before we can disconnect you from service.. as I believe they buying time to take money from me for the next month. so I am forced to stay with them till next month.
They are very rude and cheat and lies. They never call you back. Very Very hard to get to them to talk any thing or get any help. Even email they "dont receive" even though I get confirming email back. but still they deny.
They should be shutdown and kick back to where they came from. Will Miss real IINET.


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 broadband reviews

Company: iinet

Submitted by: Rigopronacan

From: 6027, NSW

Date: January 19, 2017

Plan Name: naked

Broadband Type: ADSL2

Monthly Cost: $70

Activation Time: 2 days

10%


10%


5%


5%


10%


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8%


Pros: can do three crosswords while you wait for support line . then they hang up

Cons: only department that works is the invoice departments

Comments: Service of 150kb if you are lucky since tpg took over no support no call back now it will take a week to disconnect . No internet for a week school holidays just to piss off customers who leave. If you call sale pickup in 10sec. DON'T HAVE ANYTHING TO DO WITH these crooks


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 broadband reviews

Company: Dodo

Submitted by: Driftke70

From: buderim, QLD

Date: January 19, 2017

Plan Name: Ryan Beall

Broadband Type: ADSL2+

Monthly Cost: $68

Activation Time: 1 days

50%


100%


100%


50%


50%


100%



75%


Pros: I have had very few problems with line service or dropouts etc.

Cons: None that I can really think of

Comments: Have been with dodo for about 6 or more years and moved house several times etc.
Would only be a handful of days over that period that I didnt have the internet. Changeovers were always pretty quick. Quicker than I expect anyways.
Had a line fault at the front of my new house from a bad junction.
They had a dude out the same day to fix it and all was sorted.
Im counting down the days to NBN which is about a month away and have no hesitations in using Dodo again.

I read all these complaints and feel like some people just don't know how to negotiate life. I have always had quick response times for support and have never been over charged etc.

I think people go into these scenarios all raged up and expect a better outcome because they're angry.


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