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Recent User Reviews


Below you will find Broadband Company reviews that have been recently added. Click on the company name for more information on that company.

 broadband reviews

Company: WestNet

Submitted by: Thinkwin

From: Bunbury, WA

Date: October 30, 2016

Plan Name: Katrina Tomaszek

Broadband Type: ADSL2+

Monthly Cost: $80

Activation Time: 5 days

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21%


Pros: Nice customer service staff

Cons: Unreliable connection and speed

Comments: Had been with Westnet for years and was fine until iinet took over. Unreliable speed and connection and they acknowledge this and won't let me out of my contract, continuing to charge me full price for a less than adequate service.


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 broadband reviews

Company: iinet

Submitted by: Achtlos

From: Canberra, ACT

Date: October 30, 2016

Plan Name: VDSL2+ Canberra Fast

Broadband Type: ADSL2+

Monthly Cost: $79

Activation Time: 14 days

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89%


Pros: Amazing speed

Cons: Reliability dubious

Comments: Massive speeds same speed as nbn


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 broadband reviews

Company: iinet

Submitted by: Theharry

From: Dianella, WA

Date: October 30, 2016

Plan Name: ADSL2+

Broadband Type: ADSL2+

Monthly Cost: $90

Activation Time: n/a

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29%


Pros: Prompt replies to enquiries

Cons: Now all support is from overseas. Continually poor connection speeds and drop outs. A real issue with children doing their 11/12 exams

Comments: Used to be a great company until bought out by TPG. Service is now very hit and miss and moved offshore.
We will never get the NBN. We live 12kms from the city centre and are not even on the 4 year plan list. Our suburb is an internet blackspot. There has never been an upgrade to our system and the number of access points in the suburb is set, no matter how many new homes are built. This is a Telstra issue however.


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 broadband reviews

Company: iPrimus

Submitted by: Aaltunsu

From: 3064, VIC

Date: October 30, 2016

Plan Name: phone mobil and internet

Broadband Type: ADSL

Monthly Cost: $100

Activation Time: straight away

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Pros: great coverage

Cons: none

Comments: I'm happy with everything


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 broadband reviews

Company: TPG

Submitted by: Juliearmstrong

From: VERMONT, VIC

Date: October 29, 2016

Plan Name: Unlimited

Broadband Type: ADSL

Monthly Cost: $60

Activation Time: 45 days

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Pros: cheap

Cons: Service

Comments: Continual disruption and needing to let them have access, they give me credits however I would rather internet connection


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 broadband reviews

Company: Dodo

Submitted by: Bbc1356

From: Karalee, QLD

Date: October 27, 2016

Plan Name: ADSL

Broadband Type: ADSL

Monthly Cost: $70

Activation Time: two weeks

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Pros: N/A

Cons: Cheating

Comments: I had requested for ADSL2+, after five month and claiming about very low internet speed I found that the contract is based on ADSL 1.5. very disappointing and cheating.


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 broadband reviews

Company: iinet

Submitted by: Emilysparrow

From: North Geelong, VIC

Date: October 26, 2016

Plan Name: Emily Hudson

Broadband Type: Cable

Monthly Cost: $60

Activation Time: 30 days

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88%


Pros: Helpful on the phone, fast internet, good prices

Cons: Installation took forever!

Comments: I decided to switch to iiNet after being with Internode for over five years. iiNet was advertising a "12 months half price" promotion when you signed up to a 24 month Cable contract, that would save me about $1000 over the two year period.

I called and signed up, which was very easy. The first installation appointment was booked for a week later. The contractor who came did the internal wiring, but still had to hook us up to the grid. Unfortunately due to misinformation, that second appointment took over two weeks to be completed.

However, the team were always polite on the phone and applied a $50 credit to my account. We've been up and running for two weeks and I have noticed an improvement in both speed and reliability. iiNet dropped out regularly (possibly due to an old model) but iiNet hasn't had a single outage. If I could do it over, I'd still make the switch.


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 broadband reviews

Company: TPG

Submitted by: Brijesh

From: Dubbo, NSW

Date: October 25, 2016

Plan Name: NBN

Broadband Type: Wireless

Monthly Cost: $79

Activation Time: 7 days

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Pros: 100min international calls

Cons: Internet is very slow.... Slow. Call centre they don't want to solve the problems

Comments: Internet is very very slow and call centre they don't want to solve the problem.


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 broadband reviews

Company: TPG

Submitted by: Hoang b

From: Mount Lawley, WA

Date: October 23, 2016

Plan Name: 59.95

Broadband Type: ADSL

Monthly Cost: $60

Activation Time: 2 years

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Pros: Take money very fast

Cons: Terrible when cancel

Comments: Never sign contract with TPG. Internet was very slow, sometime disconnected. At the end of the contract I told them I did not want to renew contract. They kept taking money from my bank account without notice and charge cancellation fee. That's disgusting.


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 broadband reviews

Company: Dodo

Submitted by: Daveguy

From: Parramatta, NSW

Date: October 20, 2016

Plan Name: Unlimited

Broadband Type: ADSL

Monthly Cost: $70

Activation Time: 5 days

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Pros: It looks cheap on paper

Cons: Pathological liars and the closest thing I've seen to brain damaged chimps running a successful business.

Comments: They'll say literally anything and offer absurd discounts to sign; but then you'll see the contract sent out with the wrong price, and additional charges for things you'd explicitly clarified and asked about (line rental).

Don't expect to just say you're not accepting their terms and going with another provider though. They'll call you for weeks, multiple times per day even when you answer and say you're not interested. If you explain why you're not touching their garbage and went with another provider they'll ask if the lines connected yet to keep trying to sell you on their dumpster fire of a service.

Finally snapped and started calling back and the second option on their IVR is the do not call register, and their own internal DNC register. I've never come across a company that was so blatant in its harassment that they offer the do not call register as the SECOND OPTION in the menu.

Seriously, pay the extra $10 and go with a decent provider, even TPG is less terrible than whatever Dodo is.


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 broadband reviews

Company: TPG

Submitted by: Rick79

From: Townsville, QLD

Date: October 19, 2016

Plan Name: Unlimited 69.95

Broadband Type: Cable

Monthly Cost: $70

Activation Time: 45 days

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Pros: NO POSITIVES

Cons: Misleading marketing, false promises, longer phone waiting times, no local support,

Comments: Stay away from TPG! You have been warned.

This nightmare of a company promised me a nbn connection within 2-4 business days as I had a modem and nbn into the house already. After taking my money i heard nothing from them for a month. Constant calls to check on the status, I kept getting told I would be contacted by their tech support. No modem had even arrived.

I got tired of waiting, bought an iPrimus modem from AusPost and was connected in 5 days. I canceled TPG and received a confirmation email detailing no charge. 2 days later they illegally charged my credit card and refuse to refund me. Calls get bounced around, hung up on, emails of no help. I have had to dispute the transaction with my bank.

This is just a tiny snapshot of my dealings with TPG.

STAY AWAY FROM TPG.


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 broadband reviews

Company: iinet

Submitted by: Pkmc8

From: Perth, WA

Date: October 18, 2016

Plan Name: Naked DSL Liimitless

Broadband Type: ADSL

Monthly Cost: $70

Activation Time: 1 days

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81%


Pros: Reliable

Cons: Cost (Slightly higher than others)

Comments: I have been with iinet for 6 years (naked DSL) this month and every contact with them has been a good experience. Hassle free, will upgrade you when a better product is released.
Cost is slightly higher than other providers (for the same product)


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 broadband reviews

Company: TPG

Submitted by: Shawsie64

From: Klemzig, SA

Date: October 18, 2016

Plan Name: Unlimited ADSL2

Broadband Type: ADSL

Monthly Cost: $59

Activation Time: 15 days

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Pros: Fast, reliable connection

Cons: Overseas customer support

Comments: I'm happy with TPG, fast and reliable. Customer support is OK though based overseas


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 broadband reviews

Company: OptusNet

Submitted by: Jarvis997

From: Oakleigh East, VIC

Date: October 18, 2016

Plan Name: Unlimited Data

Broadband Type: Cable

Monthly Cost: $99

Activation Time: 2 days

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Pros: Consistent quality connection

Cons: No perks or added extras to products

Comments: I have been connected to Optus Cable for 4 years now and have had no hassles with the connection speed throughout these years. The product is great, However you would think that a long time loyal customer would be enticed with some sort of loyalty awards especially in this consumer competitive market.


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 broadband reviews

Company: TPG

Submitted by: Angelofdev

From: SINNAMON PARK, QLD

Date: October 17, 2016

Plan Name: Unlimited

Broadband Type: ADSL

Monthly Cost: $60

Activation Time: 14 days

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Pros: Connection Uptime

Cons: Slow speeds during peak times

Comments: I've been with TPG since 2008 they've had a very competitive broadband bundle and were the only provider for a long time to provide unlimited data at very low costs. Their uptime is very good no major distruptions. Download speeds are very good however they become inconsistent during peak hours.


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 broadband reviews

Company: OptusNet

Submitted by: Zach.p

From: Coopers Plains, QLD

Date: October 17, 2016

Plan Name: Zachary Pierson

Broadband Type: Cable

Monthly Cost: $70

Activation Time: unknown

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Pros: Fast and reliable internet. No data usage when using Netflix.

Cons: None so far.

Comments: If you want fast and reliable cable internet, look no further and choose Optus. I have never had any issues with drop outs and Netflix streams effortlessly. Netflix doesn't count towards usage either!


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 broadband reviews

Company: iPrimus

Submitted by: Loneranger

From: Docklands, VIC

Date: October 14, 2016

Plan Name: iPrimus Fibre Home Kahuna

Broadband Type: Wireless

Monthly Cost: $80

Activation Time: 366 days

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Pros: The only thing that really stands out is that the connection hardly ever went off.

Cons: Its been a terrible experience. contract is coming to an end, and I am not going back to iPrimus!

Comments: 1. Wastage of time - Each time you call CC, it will not be a call less than 30 mins.
2. Poorly trained technical team - CC executives are not well trained, especially technical people, and when I nudged this executive on technicalities, ended up getting rude responses.
3. Wrong billing - Initially in place of 1, they sent 3 routers, and billed me for all 3, only after I spoke with CC executive was the excess amount paid adjusted.
4. False commitment - In the pre-sales call I was told if my consumption exceeded my 300 GB usage, the upgrade would be free of cost, they later backtracked claiming the plan is no more in existence.
5. I am certainly not going back to them.


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 broadband reviews

Company: Dodo

Submitted by: Danny

From: 2204, NSW

Date: October 12, 2016

Plan Name: ADSL 2+ with home phone

Broadband Type: ADSL2+

Monthly Cost: $60

Activation Time: 10 business days

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Pros: Nil

Cons: Horrible services

Comments: Horrible customers service.
Horrible connectivity.
Horrible follow-ups.
Ripping peoples pockets with no service, this company should have some respect and shut down.
Horrible reputation.
This company is making Australia a worst place.


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 broadband reviews

Company: iinet

Submitted by: Tech advisor

From: south fremantle, NSW

Date: October 12, 2016

Plan Name: ???

Broadband Type: ADSL

Monthly Cost: $70

Activation Time: 4 weeks

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Pros: ???

Cons: plenty

Comments: Our internet runs slow & drops out a lot. Several half hour calls to iinet have not helped this. the last one gave me the option of staying with the poor quality service or choosing a slower "stable"speed that may not drop out (???). In other words they cannot provide a proper normal speed service. When asked why they wouldn't send a technician out to check the faults in the line they said it would cost too much. This company is hopeless.


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 broadband reviews

Company: iinet

Submitted by: Mikeyb

From: INGLEWOOD, WA

Date: October 3, 2016

Plan Name: broadband

Broadband Type: ADSL

Monthly Cost: $70

Activation Time: 7 days

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45%


Pros: phone and website service

Cons: expensive

Comments: not sure what options there are


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