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Recent User Reviews


Below you will find Broadband Company reviews that have been recently added. Click on the company name for more information on that company.

 broadband reviews

Company: iPrimus

Submitted by: 06 cary

From: Newingtion, NSW

Date: May 25, 2017

Plan Name: iprimus unlimited

Broadband Type: ADSL

Monthly Cost: $79

Activation Time: 34 days

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17%


Pros: Do not recomend

Cons: Lot s of hiden info and cost

Comments: I singed up on 21/04/17 just got connected and got a bill of $315. Lot s of hidden cost did not mention the time of signing up


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 broadband reviews

Company: Internode

Submitted by: Nickt

From: Canberra, ACT

Date: May 24, 2017

Plan Name: unlimited

Broadband Type: ADSL2+

Monthly Cost: $69

Activation Time: 20 days

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12%


Pros: Used to be responsive

Cons: No longer respond to issues

Comments: After being bought by TPG support services have changed. Now abysmal service, no assistance when issues arise. Phone ques for technical support are hours long and online tickets are ignored


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 broadband reviews

Company: iinet

Submitted by: Vk2mbk

From: Vacy, NSW

Date: May 18, 2017

Plan Name: 20 + 40 25 boost

Broadband Type: Satellite

Monthly Cost: $45

Activation Time: 40 days

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23%


Pros: At present nothing is a positive

Cons: Tech support is non existant

Comments: 3 months of continuous emails to support with only one follow up contact by them after the first email sent have sent evidence of the slow speeds we are not even getting speeds to match their lower priced package


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 broadband reviews

Company: TPG

Submitted by: Chrissyhly

From: Macquarie Fields, NSW

Date: May 15, 2017

Plan Name: Don't know, don't care anymore

Broadband Type: ADSL

Monthly Cost: $90

Activation Time: 7 days

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14%


Pros: Nothing positive comes from being with TPG except for unlimited data bundles.

Cons: Takes your money fast, extremely poor customer service, the list goes on.

Comments: Honestly if you want to be ripped off, they're the best in the market for that. Service is unreliable, constant drop outs, constantly being reassured that my service would be fixed. I lost count of how many technicians they sent down to fix the issue (which never got fixed) and customer service representatives sounds bored and very unwilling to help solve your enquiries. Please do yourself a favour and avoid TPG - spend your money on a company with better reviews and service.


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 broadband reviews

Company: iinet

Submitted by: Jason72

From: Highgate, WA

Date: May 11, 2017

Plan Name: Naked DSL Limitless

Broadband Type: ADSL2+

Monthly Cost: $70

Activation Time: 1 days

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34%


Pros: Used to be good. No positives

Cons: Worst tech support, South Africa call center have no idea what they are doing.

Comments: I've been with iiNet for 12 years. They used to be the best - fastest speeds, best tech support. Now... Let's just say, I'm about to switch to another ISP. When you call tech support or billing, you get someone in Cape Town South Africa (oh and the wait time is usually 1 hour). They are pathetic. They have no idea what they are doing. One time, a tech issue, the operator tried to sell me product instead of fixing the issue. All they care about is making a sale. TPG (the owners of iiNet) are the reason for all of this. They only care about money. iiNet used to be about service, not anymore. Apart from all of that, the speed is not what it used to be. I was getting between 18-20Mbps (awesome), now I'd be lucky to get 10Mbps. Even with a brand new (2 month old) PC, the speed issue has not changed. I believe it's due to them cost cutting and not putting money in to upgrading infrastructure like they used to (before TPG took over). I would NOT recommend iiNet to anyone. Worst service in Australia.


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 broadband reviews

Company: Internode

Submitted by: Faulkner

From: Echunga, SA

Date: May 5, 2017

Plan Name: 65

Broadband Type: ADSL2

Monthly Cost: $65

Activation Time: 65 days

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Pros: Nil

Cons: Overcharged by $1700

Comments: Overcharged by $1700, has taken 2 months to get a refund, still waiting. Steer clear, they're rude, insulting and inept.


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 broadband reviews

Company: iinet

Submitted by: Emaildoesntwork

From: wodonga, VIC

Date: May 4, 2017

Plan Name: NBN25

Broadband Type: ADSL

Monthly Cost: $90

Activation Time: 7 days

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37%


Pros: Sales orienated

Cons: Don't much care after they have you signed up

Comments: Awful technical support


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 broadband reviews

Company: iinet

Submitted by: Karlt

From: fingal, VIC

Date: April 28, 2017

Plan Name: adsl2

Broadband Type: ADSL

Monthly Cost: $80

Activation Time: not yet activated

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5%


Pros: none

Cons: 100's

Comments: Our internet and home phone was cut off without notification or a good reason. 3 weeks later we still have no phone or internet. Spoken to s. Africa, NZ and countless other places, no help, no one knows what is happening, promises, promises but no action. Never would believe a company could give such a bad service


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 broadband reviews

Company: iinet

Submitted by: Bevon

From: Whyalla, SA

Date: April 27, 2017

Plan Name: iinet NBN FTTN

Broadband Type: Cable

Monthly Cost: $69

Activation Time: 25 days

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24%


Pros: Provice cheap modem

Cons: Very long hold times, poor support service

Comments: Signed up to iinet NBN service and it has been the worst decision made for a long time. I do not get the speed I am paying for, and iinet is not interested in finding out why. Ever time I call the "help desk" it takes on average 90 minutes for some one to answer the phone. If you use the call back service (if it is available) it can take up to 5 HOURS for them to get back to you. When one the "friendly customer service agents" does contact you, they either have no idea how to fix the issue or just hang up on you.
If yo can, do not use iinet (or TPG). go with a cheep provider. You wont get any better service,but at least you will not be stick paying a premium price a poor service with slow speeds


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 broadband reviews

Company: TPG

Submitted by: Benhense

From: Montmorency, VIC

Date: April 24, 2017

Plan Name: NBN

Broadband Type: Cable

Monthly Cost: $90

Activation Time: 15 days

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10%


Pros: none - cheap i guess

Cons: terrible customer support / service

Comments: Worst company I have ever dealt with - stay away and spend the extra for Telstra.


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 broadband reviews

Company: TPG

Submitted by: Antonia.wal

From: Newstead 4006, QLD

Date: April 18, 2017

Plan Name: ADSL / home phone bundle

Broadband Type: ADSL

Monthly Cost: $60

Activation Time: TBC

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Pros: Cheap

Cons: Customer service , Poor installation

Comments: I paid for my monthly start up fee and installation on the 2nd of April. It is the 19th of April and I still have no internet connection. I am paying for a service I have not been able to access! The installation process of my internet was yesterday and I still have no access to my internet. I have no been told that I will have to wait for a technician phone call regarding the lines in my apartment. Why isn't this tested upon installation I need internet access today not next week. Also in regards to how late the modem was posted I am disappointed. I waited two weeks for installation date this is poor service.
I waited on the phone for an hour after customer service apparently conducted 4 tests only to be told they will send a technician.


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 broadband reviews

Company: Dodo

Submitted by: Meri26

From: CATHERINE FIELD, NSW

Date: April 13, 2017

Plan Name: Adsl

Broadband Type: ADSL

Monthly Cost: $98

Activation Time: 7 days

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5%


Pros: The worst company

Cons: I don't have Internet

Comments: The worst service for wath you are paying. The worst company ever don't go with this company if they can fix the problem they are going to start laying to you is your problem they going to say even i had 5 technicians over my house all of them they confirmed is problem with DODO NOT IN OUR house even they have bad connection when you talk to them over the phone ONLY I CAN SAY IS THE WORST OF THE WORST. 🖓🖓🖓🖓🖓🖓🖓🖓🖓🖓


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 broadband reviews

Company: Telstra Bigpond

Submitted by: Ghostrider203

From: Bridgeman Downs, QLD

Date: April 11, 2017

Plan Name: Hottest Entertainment Bundle

Broadband Type: ADSL2

Monthly Cost: $99

Activation Time: xxx

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5%


Pros: None

Cons: Lies, Contradictions, Poor Service

Comments: We arrived in Brisbane a month ago and just wanted others who are arriving to know that we had an absolutely terrible experience with trying to get connected to broadband with Telstra, we opted for them as they are the biggest company, and I needed connecting to broadband quickly for work. However, they have consistently lied about when we would be connected; receive our router and when our Foxtel would be connected. Every single person we have spoken to has pretty much contradicted everyone else we spoke to and we were no where being connected after almost 4 weeks when we were told we would be connected within 48 hrs! The pathetic excuses and damn right lies and contradictions were incredible, which like them I told them I had recorded as proof. They made my awful experience with BT look good! We have cancelled and cant even get that right! my initial though was gross incompetence, however I believed they lied about cancelling us, as we have just received an email saying we have just joined a new entertainment package when in fact we have just cancelled one! I think it is a vain attempt to keep us on or charge us! We shared this with colleagues at work and it seems Telstra are renowned for this! they said it would likely be the worst experience we would have with a company in Australia!!
We tried Optus and we were told our line is RDSL which apparently means that Telstra owns the line and that they have to pay Telstra to use the line! and this meant it would cost us an extra $40 a month on top of their standard product! So we searched the net and came across Nextalk, they only use an Oz based call centre which after our experiences with Telstra was most welcome! I have to say from the minute we spoke to them it was night and day with the service we got from Telstra, they answered all our questions before we asked them as if they knew what we would ask! I was sceptical about the promises they made, however they delivered everyone of them! It was truly amazing, they told us when we got connected, within 3 days! and we did it in 2! they gave us an approximation of when the modem would arrive (3-5 days from order) and it did arrive on day 3, and with tracking notification via text. We bought their modem to avoid any potential aggro which was similar priced to shop bought ones but with theirs they can dial in to if you have any probs. It was plug and play and indeed it was, when it worked I kissed the modem today!! nextalk don't do Foxtel but I've noticed most of the programmes we like Blindspot, Hawaii 5'0 and madam secretary (Sky programmes) are available for free on the main channels, we've seen an advert for a Fetch box which adds extra channels so will look into that. Also for some reason, nextalk don't need to pay the premium Optus has to! So as we are now connected to the internet I just wanted folks to know about our experiences!!


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 broadband reviews

Company: TPG

Submitted by: Assafrony11

From: Bankstown, NSW

Date: April 4, 2017

Plan Name: ADSL

Broadband Type: ADSL

Monthly Cost: $69

Activation Time: 4 days

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7%


Pros: A lot of jobs for Indian

Cons: They don't answer when you have issues only new plans or upgrade

Comments: They don't answer my calls they block my number I v been waiting to fix an issue from 4 days


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 broadband reviews

Company: iinet

Submitted by: Vk2fbwa

From: Mildura, VIC

Date: March 26, 2017

Plan Name: HFC

Broadband Type: Cable

Monthly Cost: $80

Activation Time: 5 days

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28%


Pros: Used to be a great ISP

Cons: Don't want to assist you in resolving ongoing issues.

Comments: HFC FIBRE MILDURA ... Don't, just don't.
Multiple Nodes (Zones) are highly congested to the point customers are being kicked from the network.
They don't care.
They have failed to add this KNOWN fault to their status page to advise any potential customers at date of writing this review.


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 broadband reviews

Company: TPG

Submitted by: Bruno

From: Perth, WA

Date: March 20, 2017

Plan Name: no idea

Broadband Type: ADSL

Monthly Cost: $50

Activation Time: 2 days

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89%


Pros: 15Mbps ADSL connection always

Cons: overseas help desk

Comments: Phone line plan gives me free AU calls including to mobiles etc for additional $10/month. Good value.


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 broadband reviews

Company: Spintel

Submitted by: Bianca84

From: brisbane, QLD

Date: March 16, 2017

Plan Name: urban L

Broadband Type: ADSL2+

Monthly Cost: $55

Activation Time: 21 days

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18%


Pros: sometimes the internet works

Cons: fees applied for works not authorised, see comments below

Comments: The WORST company to have to deal with, slow net speed, unprofessional customer service and they will charge you extra ANY way they can. Over 18 months i have spent hours on the phone and still the speed of internet is rubbish, still my account is in my divorced name as they want to charge me $$ to change it as its ownership transferal, and currently i am disputing a technician bill where i rang to "not authorize" the visit on Australia Day as we weren't home, yet the tech was sent, i "was not in attendance" and still they want to charge me $150. i have called spintel 5x and the unpaid bill is still threatening to disconnect my internet. save yourself the hassle as this cheap option is not going to make you happy.


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 broadband reviews

Company: Dodo

Submitted by: Dinoo1

From: perth, WA

Date: February 19, 2017

Plan Name: nbn

Broadband Type: Cable

Monthly Cost: $80

Activation Time: 2 days

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5%


Pros: None

Cons: Everything

Comments: TERRIBLE SERVICE. I sign back to Dodo because i have had them before and went back as i still had my email accounts with them. Well what a big mistake. Its been two weeks since i switched over and i can not access my emails on my computer, Iphone, Ipad and samsung phone. WHAT A JOKE. Before i switch over from anothor carrier to Dodo i had full access to the emails


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 broadband reviews

Company: iinet

Submitted by: Random42

From: Brisbane, QLD

Date: February 19, 2017

Plan Name: Reilly Coughlin

Broadband Type: ADSL2+

Monthly Cost: $80

Activation Time: Not sure

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23%


Pros: None

Cons: No desire to resolve on going issues.

Comments: Such a useless company, after being disconnected for the third time in four months I tried to escalate my first support call so they'd call straight to Telstra so that I wouldn't have to wait possibly close to two weeks like previous outages. But they insisted they need to send out the subcontractor first... And of course it's now been referred onto Telstra tech again. While I know they can't fix it it should be my job to get the lines in my street fixed, iinet simply continue to let Telstra disconnect their clients (I've spoken to several neighbours) and not chase a permanent solution. I have raised complaint with ombudsman to see if I can get a result from both iinet and Telstra. Would not recommend iinet to anyone since they were purchased a a year ago.


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 broadband reviews

Company: iinet

Submitted by: John williams

From: Cloverdale, WA

Date: February 16, 2017

Plan Name: John Williams

Broadband Type: ADSL

Monthly Cost: $69

Activation Time: 90 days

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11%


Pros: None

Cons: Too many to list. Say they will call black and don't. Disgusting customer service

Comments: On hold for 90 minutes four nights in a row. Rang during the day and they promised to call back. Stayed home and no call. Been with IINet for 16 years. Awsome when they started but have since dropped the ball. Matter of fact the ball is not on the field anymore. Time to move internet provider


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