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Recent User Reviews


Below you will find Broadband Company reviews that have been recently added. Click on the company name for more information on that company.

 broadband reviews

Company: OptusNet

Submitted by: Jarvis997

From: Oakleigh East, VIC

Date: October 18, 2016

Plan Name: Unlimited Data

Broadband Type: Cable

Monthly Cost: $99

Activation Time: 2 days

90%


90%


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83%


Pros: Consistent quality connection

Cons: No perks or added extras to products

Comments: I have been connected to Optus Cable for 4 years now and have had no hassles with the connection speed throughout these years. The product is great, However you would think that a long time loyal customer would be enticed with some sort of loyalty awards especially in this consumer competitive market.


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 broadband reviews

Company: TPG

Submitted by: Angelofdev

From: SINNAMON PARK, QLD

Date: October 17, 2016

Plan Name: Unlimited

Broadband Type: ADSL

Monthly Cost: $60

Activation Time: 14 days

90%


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80%


90%


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88%


Pros: Connection Uptime

Cons: Slow speeds during peak times

Comments: I've been with TPG since 2008 they've had a very competitive broadband bundle and were the only provider for a long time to provide unlimited data at very low costs. Their uptime is very good no major distruptions. Download speeds are very good however they become inconsistent during peak hours.


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 broadband reviews

Company: OptusNet

Submitted by: Zach.p

From: Coopers Plains, QLD

Date: October 17, 2016

Plan Name: Zachary Pierson

Broadband Type: Cable

Monthly Cost: $70

Activation Time: unknown

100%


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80%


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85%


Pros: Fast and reliable internet. No data usage when using Netflix.

Cons: None so far.

Comments: If you want fast and reliable cable internet, look no further and choose Optus. I have never had any issues with drop outs and Netflix streams effortlessly. Netflix doesn't count towards usage either!


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 broadband reviews

Company: iPrimus

Submitted by: Loneranger

From: Docklands, VIC

Date: October 14, 2016

Plan Name: iPrimus Fibre Home Kahuna

Broadband Type: Wireless

Monthly Cost: $80

Activation Time: 366 days

25%


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37%


Pros: The only thing that really stands out is that the connection hardly ever went off.

Cons: Its been a terrible experience. contract is coming to an end, and I am not going back to iPrimus!

Comments: 1. Wastage of time - Each time you call CC, it will not be a call less than 30 mins.
2. Poorly trained technical team - CC executives are not well trained, especially technical people, and when I nudged this executive on technicalities, ended up getting rude responses.
3. Wrong billing - Initially in place of 1, they sent 3 routers, and billed me for all 3, only after I spoke with CC executive was the excess amount paid adjusted.
4. False commitment - In the pre-sales call I was told if my consumption exceeded my 300 GB usage, the upgrade would be free of cost, they later backtracked claiming the plan is no more in existence.
5. I am certainly not going back to them.


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 broadband reviews

Company: Dodo

Submitted by: Danny

From: 2204, NSW

Date: October 12, 2016

Plan Name: ADSL 2+ with home phone

Broadband Type: ADSL2+

Monthly Cost: $60

Activation Time: 10 business days

10%


10%


15%


10%


15%


5%



11%


Pros: Nil

Cons: Horrible services

Comments: Horrible customers service.
Horrible connectivity.
Horrible follow-ups.
Ripping peoples pockets with no service, this company should have some respect and shut down.
Horrible reputation.
This company is making Australia a worst place.


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 broadband reviews

Company: iinet

Submitted by: Tech advisor

From: south fremantle, NSW

Date: October 12, 2016

Plan Name: ???

Broadband Type: ADSL

Monthly Cost: $70

Activation Time: 4 weeks

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5%


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28%


Pros: ???

Cons: plenty

Comments: Our internet runs slow & drops out a lot. Several half hour calls to iinet have not helped this. the last one gave me the option of staying with the poor quality service or choosing a slower "stable"speed that may not drop out (???). In other words they cannot provide a proper normal speed service. When asked why they wouldn't send a technician out to check the faults in the line they said it would cost too much. This company is hopeless.


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 broadband reviews

Company: iinet

Submitted by: Mikeyb

From: INGLEWOOD, WA

Date: October 3, 2016

Plan Name: broadband

Broadband Type: ADSL

Monthly Cost: $70

Activation Time: 7 days

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45%


Pros: phone and website service

Cons: expensive

Comments: not sure what options there are


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 broadband reviews

Company: Telstra Bigpond

Submitted by: Razzic

From: Sydney, NSW

Date: September 30, 2016

Plan Name: Vaughan Elphick

Broadband Type: Cable

Monthly Cost: $70

Activation Time: 5 days

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67%


Pros: Great speed and reliability

Cons: Price

Comments: What can I say. Bigpond has come out in front for me.

I cannot stand slow internet, so ADSL2+, Wireless and anything else below cable / nbn speeds are just not acceptable.

Bigpond stuffed up when switching me over from Optus (which just would stop moving at night due to congestion, which was through exetel at the time) but gave me a solution.

The phone number they said they could transfer over could not, so wasn't interested in a different number, so they ended up giving me the bundled discount even though I have no phone for as long as my contract goes for (24 months) , so I'm happy about that.

So now the only thing they are bad at (which was the price) became decent, so was acceptable again.

With this in mind, would rate them 8/10.

The two points would be, just bad level 1 tech support. It really is just scripted attempts.

To be fair I used to work in ISP tech support as a level 3 tech (never again) and they do a decent job which would fix a lot of the generic problems.

The other star is just price. Still a little on the high side for what I have (example others still have unlimited for what I'm paying for 500gb) but if I were to pay full price, I just wouldn't even bother going with Telstra, it is just too expensive.


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 broadband reviews

Company: Dodo

Submitted by: Lukeiscool

From: Rockingham, WA

Date: September 7, 2016

Plan Name: Unlimited broadband

Broadband Type: ADSL2+

Monthly Cost: $79

Activation Time: 7 days

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13%


Pros: Actually loads Google...takes it time though

Cons: Extremely slow internet speed

Comments: Internet speed is so inconsistent...to the point it can be average for a few mins to drop out for hours on end at reidcuslously slow speeds, (even with Google opened on one device...). Night times are the worst, the Internet is so slow you struggle to load messenger or a simple webpage. Along with that the days are nearly as slow. Absolutely disgusted that they charge people for the slow services and Internet speed.


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 broadband reviews

Company: iinet

Submitted by: Ngvtien

From: WOODVILLE, SA, SA

Date: August 26, 2016

Plan Name: line and unlimited data bundle

Broadband Type: ADSL2+

Monthly Cost: $80

Activation Time: 1 days

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5%


Pros: Nothing

Cons: Lies, unprofessional and pathetic service

Comments: In the middle of change of ownership on the fax line (owned by Telstra) as part of a business settlement. There was already a internet service on this line with iiNET from the vendor and so I was looking at the option of bundle both the line rental and data with iinet after the change of ownership took place and so I registered my application with them on the 18-Aug subjected to the fax line also support EFPOST and HICAPS.

The sale guy waffled saying that it will support but when ask for any reference to support this claim he wasn't able to provide me anything.

On 22-Aug I rang to cancel my application with them and did ask for reference number but was told to use the previous one.

On 24-Aug I got message from them indicated that the service is now active, so I rang and was assured there is a glitch with the messaging system and nothing had gone thru (...lies...).

On 26-Aug I got a message from their provisioning team indicating that the number was ported over to iiNet and can not be ported back to Telstra or it's not within their ability to do so.

Change of ownership of the fax line had not happen, yet they went ahead without anyone consent. They lies every time I called assure that nothing being carried out. They breached Telco regulation and go ahead without anyone consent or permission and provide false or incomplete information about the EFPOST and HICAPS about their phone line.

That is my definition of a pathetic service, Australian people and businesses should much deserve better than this.


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 broadband reviews

Company: iinet

Submitted by: Nagsother

From: melbourne, VIC

Date: August 22, 2016

Plan Name: naked 250

Broadband Type: ADSL2+

Monthly Cost: $60

Activation Time: 25 days

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35%


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53%


Pros: usually good customer support in the past

Cons: not willing to compromise with clients and offer them compensation when they have been in the wrong

Comments: I was given consistenly wrong information by members of iinet team. went overseas, told I needed to call back two weeks prior to returning to reconnect. despite being with them for years, they sent emails saying they could put application through because they couldn't confirm my address. despite assuring me internet woud be up by 5th august (on my return), they had not even started processing application until after I returned. they kept delay8ing all technician send out. it's now 22nd august , internet still not connected. no one to take responsibility for this. no offer to compensation for all the hours I sepnt on the phone, all money lost for work hours. had to force them to give me one month free internet. very disappointed.


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 broadband reviews

Company: TPG

Submitted by: Stan123shark

From: Surry Hills, NSW

Date: August 16, 2016

Plan Name: ADSL 2 line rental

Broadband Type: ADSL2

Monthly Cost: $60

Activation Time: 15 days

5%


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5%


Pros: Haha really?

Cons: Im not sure i have enough space to fit all the negatives in...

Comments: Ok people, if you do one thing in this life time, DO NOT sign up for an account with TPG. Im serious. I disregarded these reviews and it has come back to bite me in the ass monumentally.

Check it - I live in Surry Hills, not the bush. They came and installed my ADSL. It didnt work. They tested my line and it was fine. I told them i wanted to cancel the service as I could not access their network at all which defeats the point of paying them for the internet. They told me I had to pay not only for the installation service, but also an early cancellation fee. Total $408 for one weeks worth of internet that never actually worked. Plus two half days off work to let these thieving bastards into my house.

Unless you want to pay four hundred bucks to sit on hold to the TPG call centre for 3 hours and not actually be able to access their network, give these guys a miss!


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 broadband reviews

Company: Spintel

Submitted by: Jessicavernon

From: Sydney, NSW

Date: August 14, 2016

Plan Name: basic

Broadband Type: ADSL

Monthly Cost: $40

Activation Time: 73 days

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10%


Pros: Nothing

Cons: No internet for 2 months

Comments: Internet service went down over 2 months ago. Spent endless hours attempting to get it fixed. Despite me telling the line went down as a result of a massive storm, they still insisted it was an issue with the modem. Got a second modem and surprise, surprise, it didn't work either. Then they wanted me to switch back to the first modem and complete all the same tests again. Still nothing. Then they wanted me to get a landline so I borrowed one from work. Landline works perfectly.

Then they wanted me to get an electrician out to determine that if it was something to something wrong in the line in my apartment. They said if they sent a technician out and it wasn't their fault, I would be charged $200. So I got an electrician out and everything was fine. Told them and they still wouldn't send someone out. Instead, they sent it to the faults team in the Philippines, who rang me and asked me to perform all the same tests again. I said there is no point, as I've already done it so many times. They insisted I do it one more time and still no result. Then they said it needs to be escalated, however they had already told me it had been escalated. I have have heard nothing from them since then.

Every time I get on the phone, it is at least a 1 hour wait time and another hour talking to them to get absolutely nowhere. They have a call back service so you don't have to wait on the line, however it doesn't work. It says to press 1 to receive a call back and when I press 1 nothing happens. They have told me twice that I will receive a call at a certain time and I have rushed home to receive the call and no one rang me. They have also told me me several times that someone will call me back either by the end of the day or within 48 hours and I haven't heard from within the time frame they told me. Once they took a week to call me back after saying they will call me within 48 hours.

Every time I speak to someone they ask me the same questions ie. what sort of modem is it etc. Now when I speak to them I say can you please read your notes because I have explained my situation so many times and I am so sick of repeating myself. I asked for a refund on my account for the internet I have been paying for and not receiving for the last 6 months and they said not until they have resolved the problem.


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 broadband reviews

Company: Dodo

Submitted by: Sambush89

From: Hay, NSW

Date: August 10, 2016

Plan Name: Broadband ADSL unlimited

Broadband Type: ADSL

Monthly Cost: $70

Activation Time: 7 days

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10%


Pros: Nothing

Cons: Internet is shit!!

Comments: I joined with Dodo thinking there wifi deals were really good value a lot cheaper then Telstra. I received all my stuff quiet quick connected up easy. I've had trouble ever since I said to them I wanted wifi to connect with Netflix that's the only thing I'll use it for & all it does is drop out all the time really slow & then they tell me my speed isn't very high or some crap!! well why the hell did you put me on this plan. Now there trying to fix the problem apparently ringing me everyday but I'm still waiting for it to be fixed I don't see the point in paying $69 a month when I can't use the damn thing!! Absolute crap!!! Wouldn't recommend to anyone.. Is there a way to get out!! I'm really disappointed I didn't just go with Telstra.


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 broadband reviews

Company: TPG

Submitted by: Francis1983

From: homebudsh west, NSW

Date: August 4, 2016

Plan Name: NBN

Broadband Type: ADSL2+

Monthly Cost: $59

Activation Time: 20 working days

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27%


Pros: there is nothing

Cons: there is everything

Comments: Ridiculous Service. I don't know whether they understand English. Its better to mail them. because the call center guys are totally useless. Waste of time. I was out internet for 1 month because of their mistake. Now when I raised a cancellation request on a particular date due to movement, they had done it earlier. now again i'm out of internet. As usual the customer service is useless when i asked them to reconnect because of their mistake.


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 broadband reviews

Company: iPrimus

Submitted by: Mschembri

From: Boronia, VIC

Date: July 29, 2016

Plan Name: $79.90 Unlimited Adsl2+

Broadband Type: ADSL2+

Monthly Cost: $80

Activation Time: 2 days

95%


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75%


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88%


Pros: Willingness to provide the top offer, for my specific need's & wants

Cons: I signed up 28/7/2016 - As of now, there are no negatives. ...

Comments: Customer service 100% quick, smart, reliable service. My account was credited with my first 2 & half months service. Numbers ported almost strait away! Couldn't be happier...


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 broadband reviews

Company: iinet

Submitted by: Braidz1010

From: brisbane, QLD

Date: July 28, 2016

Plan Name: 59.99 month bundle

Broadband Type: ADSL2+

Monthly Cost: $60

Activation Time: still not active

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15%


Pros: zero

Cons: Connection, Support

Comments: Absolutely Useless, has taken more than a month to get a connection set up to my new house after already being a client with them. Highly not Recommended.


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 broadband reviews

Company: Adam Internet

Submitted by: Angnic

From: Mawson Lakes, SA

Date: July 25, 2016

Plan Name: Wireless

Broadband Type: Wireless

Monthly Cost: $74

Activation Time: Immediate

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94%


Pros: Reliable and Efficient

Cons: Not their fault cant get anything else in area. Would like a faster speed

Comments: Love to be able to have faster broadband, but not in this area. Adam Internet is still great.


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 broadband reviews

Company: iPrimus

Submitted by: Puckmos

From: Greenfiled Park, NSW

Date: July 19, 2016

Plan Name: Potato

Broadband Type: ADSL2+

Monthly Cost: $60

Activation Time: 3 days

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18%


Pros: Nothing

Cons: Always dropping out

Comments: Always dropping out giveing me a bad DSN connection


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 broadband reviews

Company: iinet

Submitted by: Naj4pres

From: Blackwood, SA

Date: July 14, 2016

Plan Name: Daniel Najar

Broadband Type: Cable

Monthly Cost: $75

Activation Time: 5 days

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5%


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24%


Pros: No positive experiences

Cons: Customer service, technical support, nbn connection

Comments: Hopeless staff. Pity not like it was when Adam was running the show. So after a week of dealing with their useless staff i managed to fix the problem that was undfixable for iinet. Storytime- So i went a week without internet after being told my line was faulty and a technician would need to come out to fix it. Turns out no problem on the line. Iinet didnt know and told me to buy another modem. I did. Still didnt work and was told to wait another week for another technician. I started researching and found out a firmware update was needed on my dlink to work with nbn. Main iasue with iinet is the staff lied and made up so many stoeies that were wrong and refused to acknowledge their fault. Dealing with them made me want to pull my hair out and i work in retail.


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