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Recent User Reviews


Below you will find Broadband Company reviews that have been recently added. Click on the company name for more information on that company.

 broadband reviews

Company: iinet

Submitted by: Cats91

From: Macgregor, ACT

Date: February 3, 2017

Plan Name: VDSL2

Broadband Type: Cable

Monthly Cost: $70

Activation Time: Over 50

5%


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5%


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5%


Pros: I don't want to pass uni anyway

Cons: Still no internet, liars

Comments: Been told connection takes not long, I'm up to 1 month and they only just booked a technician today, so looks like the wait is 2 months for connection


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 broadband reviews

Company: iinet

Submitted by: Fbadani

From: Auburn, NSW

Date: January 24, 2017

Plan Name: Naked NBN

Broadband Type: ADSL2+

Monthly Cost: $70

Activation Time: 2 days

5%


5%


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5%


5%


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5%


Pros: Disconnecting from them.

Cons: Tard, Pathatic , Garbage. = TPG

Comments: 16 Years with IINET moved from ozmail to iinet. NO worries loved them. Since TPG took over. its been Hell.
speed of 5kb and constant dropouts. Have to switch off modem to reconnect.
since 15th November chasing them over this issue. and untill today 23 January. NOT fixed and they working on it.
Call them to disconnect and to my surprise I was told that I re-committed with them for 30 months on 1st of January like 20 days ago. I denied and they said we need to check that before we can disconnect you from service.. as I believe they buying time to take money from me for the next month. so I am forced to stay with them till next month.
They are very rude and cheat and lies. They never call you back. Very Very hard to get to them to talk any thing or get any help. Even email they "dont receive" even though I get confirming email back. but still they deny.
They should be shutdown and kick back to where they came from. Will Miss real IINET.


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 broadband reviews

Company: iinet

Submitted by: Rigopronacan

From: 6027, NSW

Date: January 19, 2017

Plan Name: naked

Broadband Type: ADSL2

Monthly Cost: $70

Activation Time: 2 days

10%


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5%


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8%


Pros: can do three crosswords while you wait for support line . then they hang up

Cons: only department that works is the invoice departments

Comments: Service of 150kb if you are lucky since tpg took over no support no call back now it will take a week to disconnect . No internet for a week school holidays just to piss off customers who leave. If you call sale pickup in 10sec. DON'T HAVE ANYTHING TO DO WITH these crooks


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 broadband reviews

Company: Dodo

Submitted by: Driftke70

From: buderim, QLD

Date: January 19, 2017

Plan Name: Ryan Beall

Broadband Type: ADSL2+

Monthly Cost: $68

Activation Time: 1 days

50%


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75%


Pros: I have had very few problems with line service or dropouts etc.

Cons: None that I can really think of

Comments: Have been with dodo for about 6 or more years and moved house several times etc.
Would only be a handful of days over that period that I didnt have the internet. Changeovers were always pretty quick. Quicker than I expect anyways.
Had a line fault at the front of my new house from a bad junction.
They had a dude out the same day to fix it and all was sorted.
Im counting down the days to NBN which is about a month away and have no hesitations in using Dodo again.

I read all these complaints and feel like some people just don't know how to negotiate life. I have always had quick response times for support and have never been over charged etc.

I think people go into these scenarios all raged up and expect a better outcome because they're angry.


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 broadband reviews

Company: iinet

Submitted by: Binx1001

From: Ascot Vale, VIC

Date: January 15, 2017

Plan Name: 99 unlimited

Broadband Type: ADSL

Monthly Cost: $99

Activation Time: 2 months still not

5%


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5%


Pros: Nil

Cons: Worst customer service.

Comments: Still no internet. Over 2 months. Called 5 times. On hold over 1 hr each time. They have billed me over $300 dollars for a service I have still not recieived. Trying to cancell order and get fee cancelled. Still trying after weeks. Today they tried to say it was my fault after prwviously acknowledging it was thiers.....DO NOT USE IINET. LIERS AND NOT A SERVICE PROVIDER


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 broadband reviews

Company: Spintel

Submitted by: Lodzau

From: Woodridge, QLD

Date: January 13, 2017

Plan Name: Urban M

Broadband Type: ADSL2+

Monthly Cost: $25

Activation Time: 15 days

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50%


Pros: Good price

Cons: Long wait times for tech support

Comments: I've been with Spintel for nearly 2.5 years and still happy. There is sometimes problems with the ADSL when it rains but apart from that, no problems. Speed is still good enough to stream Netflix. Was on a 100GB plan for ages and just recently upgraded to 500GB plan because I'm watching a lot more Netflix.


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 broadband reviews

Company: iinet

Submitted by: Belindamcdowall

From: Gold Coast, QLD

Date: January 11, 2017

Plan Name: Home 3 turbo

Broadband Type: ADSL2

Monthly Cost: $110

Activation Time: not sure

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27%


Pros: None

Cons: They lie and each service consultant gives a different answer

Comments: They have a so called "free zone". but it BS... they charge you for it most of the time. I even tested the theory. I unplugged everything and only put Netflix on for 2 hours. then the next day I logged into my account to see I was charged over 2GB. I brought this to their attention. But just got BS answers from every consultant. I was spending $20 to $60 extra per month for extra data packs. Plus home phone has never worked here for 18 months. I am on the phone to disconnect now and move to Optus.


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 broadband reviews

Company: TPG

Submitted by: Sampurnahari26

From: broad beach, QLD

Date: December 23, 2016

Plan Name: Hari Prasad Marhatta

Broadband Type: ADSL

Monthly Cost: $60

Activation Time: 45 days

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43%


Pros: they only listen complain

Cons: do not valued the customer.

Comments: they deduct money from bank a/c without billing . sometimes 2 times in months . if you donot checkk it they make it. very poor customer service.


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 broadband reviews

Company: OptusNet

Submitted by: Paulie

From: Brisbane, QLD

Date: November 23, 2016

Plan Name: NBN

Broadband Type: Cable

Monthly Cost: $92

Activation Time: 2 days

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20%


Pros: no positives

Cons: Technical support

Comments: What a nightmare Optus NBN technical support team is to deal with. I have issues with my NBN for the past week. They have sent a new modem still no go. Every time I have called Optus ( 5 times and counting) you’re on the phone for at least 1 hour or more with no solutions only promises to call you back but never do.


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 broadband reviews

Company: Dodo

Submitted by: Rohitkadage

From: Brisbane, QLD

Date: November 11, 2016

Plan Name: unlimited

Broadband Type: ADSL

Monthly Cost: $74

Activation Time: 15 days

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5%


Pros: nothing

Cons: bad service, no good speed

Comments: Hi, I was using DODO with ADSL. I was moving out of city so asked DODO to disconnect on certain date, even i wrote an email with date also. But it got disconnected on the same day without any reason. They accepted their fault and send me new SIM with dongle(USB). but they took 8 days to activate the SIM, so eventually i was without internet for 15 days that too without my fault other than taking DODO service. I am writing an email to them but no response.
Please please stay away from DODO.


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 broadband reviews

Company: OptusNet

Submitted by: Barbiedoll99

From: Oak Park/Melbourne, NSW

Date: October 31, 2016

Plan Name: Barbara Fehm

Broadband Type: ADSL

Monthly Cost: $60

Activation Time: 12 days

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91%


Pros: Very helpful when signing up

Cons: The Broadband could be faster

Comments: I am very happy with the cost per month as I also have my fixed line included with the broadband so am paying a lot less per month.


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 broadband reviews

Company: WestNet

Submitted by: Thinkwin

From: Bunbury, WA

Date: October 30, 2016

Plan Name: Katrina Tomaszek

Broadband Type: ADSL2+

Monthly Cost: $80

Activation Time: 5 days

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21%


Pros: Nice customer service staff

Cons: Unreliable connection and speed

Comments: Had been with Westnet for years and was fine until iinet took over. Unreliable speed and connection and they acknowledge this and won't let me out of my contract, continuing to charge me full price for a less than adequate service.


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 broadband reviews

Company: iinet

Submitted by: Achtlos

From: Canberra, ACT

Date: October 30, 2016

Plan Name: VDSL2+ Canberra Fast

Broadband Type: ADSL2+

Monthly Cost: $79

Activation Time: 14 days

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89%


Pros: Amazing speed

Cons: Reliability dubious

Comments: Massive speeds same speed as nbn


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 broadband reviews

Company: iinet

Submitted by: Theharry

From: Dianella, WA

Date: October 30, 2016

Plan Name: ADSL2+

Broadband Type: ADSL2+

Monthly Cost: $90

Activation Time: n/a

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29%


Pros: Prompt replies to enquiries

Cons: Now all support is from overseas. Continually poor connection speeds and drop outs. A real issue with children doing their 11/12 exams

Comments: Used to be a great company until bought out by TPG. Service is now very hit and miss and moved offshore.
We will never get the NBN. We live 12kms from the city centre and are not even on the 4 year plan list. Our suburb is an internet blackspot. There has never been an upgrade to our system and the number of access points in the suburb is set, no matter how many new homes are built. This is a Telstra issue however.


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 broadband reviews

Company: iPrimus

Submitted by: Aaltunsu

From: 3064, VIC

Date: October 30, 2016

Plan Name: phone mobil and internet

Broadband Type: ADSL

Monthly Cost: $100

Activation Time: straight away

100%


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100%


Pros: great coverage

Cons: none

Comments: I'm happy with everything


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 broadband reviews

Company: TPG

Submitted by: Juliearmstrong

From: VERMONT, VIC

Date: October 29, 2016

Plan Name: Unlimited

Broadband Type: ADSL

Monthly Cost: $60

Activation Time: 45 days

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40%


Pros: cheap

Cons: Service

Comments: Continual disruption and needing to let them have access, they give me credits however I would rather internet connection


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 broadband reviews

Company: Dodo

Submitted by: Bbc1356

From: Karalee, QLD

Date: October 27, 2016

Plan Name: ADSL

Broadband Type: ADSL

Monthly Cost: $70

Activation Time: two weeks

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15%


Pros: N/A

Cons: Cheating

Comments: I had requested for ADSL2+, after five month and claiming about very low internet speed I found that the contract is based on ADSL 1.5. very disappointing and cheating.


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 broadband reviews

Company: iinet

Submitted by: Emilysparrow

From: North Geelong, VIC

Date: October 26, 2016

Plan Name: Emily Hudson

Broadband Type: Cable

Monthly Cost: $60

Activation Time: 30 days

80%


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88%


Pros: Helpful on the phone, fast internet, good prices

Cons: Installation took forever!

Comments: I decided to switch to iiNet after being with Internode for over five years. iiNet was advertising a "12 months half price" promotion when you signed up to a 24 month Cable contract, that would save me about $1000 over the two year period.

I called and signed up, which was very easy. The first installation appointment was booked for a week later. The contractor who came did the internal wiring, but still had to hook us up to the grid. Unfortunately due to misinformation, that second appointment took over two weeks to be completed.

However, the team were always polite on the phone and applied a $50 credit to my account. We've been up and running for two weeks and I have noticed an improvement in both speed and reliability. iiNet dropped out regularly (possibly due to an old model) but iiNet hasn't had a single outage. If I could do it over, I'd still make the switch.


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 broadband reviews

Company: TPG

Submitted by: Brijesh

From: Dubbo, NSW

Date: October 25, 2016

Plan Name: NBN

Broadband Type: Wireless

Monthly Cost: $79

Activation Time: 7 days

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5%


Pros: 100min international calls

Cons: Internet is very slow.... Slow. Call centre they don't want to solve the problems

Comments: Internet is very very slow and call centre they don't want to solve the problem.


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 broadband reviews

Company: TPG

Submitted by: Hoang b

From: Mount Lawley, WA

Date: October 23, 2016

Plan Name: 59.95

Broadband Type: ADSL

Monthly Cost: $60

Activation Time: 2 years

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15%


Pros: Take money very fast

Cons: Terrible when cancel

Comments: Never sign contract with TPG. Internet was very slow, sometime disconnected. At the end of the contract I told them I did not want to renew contract. They kept taking money from my bank account without notice and charge cancellation fee. That's disgusting.


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