Mate Reviews

1. 8 December, 2022
2. Tin Can Bay QLD
3. NBN - Residential
4. soul mates nbn Home Fast mobile bundle
5. $69 per month
6. Activation : < 1 week

Shocking Service. The Call Centre is full of compulsive liars who will tell you any story to get your business!!

None

Shocking customer service and tech support. Constant drop outs. Never receive the speeds I paid for

Service constantly dropped out. They after 6 days they couldn't connect me to my chosen NBN plan, and that was with a brand new NBN line that was only 4 weeks old and with their latest modem, the "TP-Link Archer VR400" that had previously been connected to the same address. The thing that really annoyed me though was the constant lies the call centre staff would feed you, day after day I was told we'll have you connected tomorrow and that tomorrow eventually turned into 6 days when I'd finally I had enough and cancelled the service and still never got an explanation as to why the service wasn't connected. I would NOT recommend this Telco to my worst enemy. Absolutely disgraceful!!

Recommend to a friend : no

1. 3 November, 2022
2. Bulleen VIC
3. NBN - Residential
4. NBN50/20
5. $60 per month
6. Activation : 1 week

Great Price, Great onboarding, Terrible if you need help

Value for Money, bundle options, Australian based customer service

Lacks technical expertise, long wait time for assistance

While the onboarding experience was probably the best I’ve had for any telco with a surprisingly positive attitude, patience from staff and surprisingly quick turn around to set me up , the whole experience was turned 180 when my speeds dropped to 5/8 mbps rather then the 50/20 I pay for. I experienced months of lag spikes, packet loss and even got to the point of YouTube videos taking 30-90 seconds to buffer in a household of only two people. In order to get any help I had to chase Mate multiple times and had to wait over a month before they actually started providing me any useful information other then the usual comment which was that they are looking into the issue.

I am still with them as they were able to offer me credit for the time I had suffered significantly slower speed. Given you face no issues then they truly are good value.

Recommend to a friend : no

1. 17 September, 2022
2. St Lucia QLD
3. NBN - Residential
4. soul mates NBN home fast
5. $79 per month
6. Activation : < 1 week

Unusable during peak periods

None

None

When I initially signed up they were great, and I was getting around 86 Mbps speeds in peak times. Recently that has been getting worse, until Friday night when I got 4 Mbps. I'm still getting speeds in the 60s during the day but evenings, especially Friday and Sunday are usually 15 or lower, with 2-4 on Friday nights and around 10 on Sunday night.

Recommend to a friend : no

1. 3 August, 2022
2. Shailer park QLD
3. NBN - Residential
4. Best mates nbn 50
5. $69 per month
6. Activation : 1 week

The customer service is amazing but connection is hit and miss

There customer service is amazing and all aussie and you can understand them

The connection can be hit and miss but dont know if its the nbn or them

There customer service is amazing and all aussie and you can understand them. They always helpful. Probs easiest company to talk to.

The downside is The connection can be hit and miss but dont know if its the nbn or them

I think the price is good and id rather pay more for aussie service rather than a call centre where I cant understand them

Recommend to a friend : yes

1. 4 March, 2022
2. St Ives NSW
3. NBN - Residential
4. Soul Mate
5. $79 per month
6. Activation : 2 weeks

Poor Internet, Daily droupouts normal

Cheap price, Australian Customer service

Poor customer service, do not cover investigations they ask you to do

We signed up to them in June 2021, and since then there have been dropouts and variable speed. Working from home and home schooling was a nightmare, and regular requests to deal with it sounded helpful, but did not resolve the issue. On one occasion we were advised to have the line from the node to our apartment checked, and when we did so, they refused to cover it, leaving us with an extra bill of $170 for listening to them! Initial remediation denied they even asked for it (as if I would have it done if they did not).

Recommend to a friend : no

1. 22 December, 2021
2. Croydon Park NSW
3. NBN - Residential
4. Best Mates
5. $69 per month
6. Activation : < 1 week

Solid NBN

Reliable, good customer service and value for money

Cant think of any

Mate has been the best nbn provider so far for good customer service and being one the cheapest internet provider

Recommend to a friend : yes

1. 2 December, 2021
2. Doncaster VIC
3. NBN - Residential
4. soul mates nbn Home Fast
5. $79 per month
6. Activation : 1 week

Not bad

Unlimited data, and maximum bandwidth.

Connection reliability.

I've had several interruptions after switching to mate, although this may potentially be due to nbn.

Recommend to a friend : yes

1. 2 October, 2021
2. CADDENS NSW
3. NBN - Residential
4. Unlimited 50mbps
5. $70 per month
6. Activation : < 1 week

Great company

Great value, no issues

NBN isnt the most reliable. not companys fault

Never had any complaints. Excellent value for money. 10/10 recommend

Recommend to a friend : yes

1. 6 August, 2021
2. Brunswick VIC
3. NBN - Residential
4. Unlimited 100/20
5. $70 per month
6. Activation : < 1 week

Very happy with Mate

Helpful, fast internet, fast connection

Very occasional dropouts

Our experience with Mate has been all round great, very happy with the service and support.

Recommend to a friend : yes

1. 8 July, 2021
2. Woodville West SA
3. NBN - Residential
4. NBN 50/20 Mobile Bundle
5. $59 per month
6. Activation : 1 week

Great company, cheap and just works

Able to bundle with my mobile for cheaper rates

None that I am aware of

Good quality service. Been with them for over a year and haven't really had an issue.

Recommend to a friend : yes