Flip vs SpinTel - Which is the best NBN internet provider?
Flip and SpinTel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Flip and SpinTel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Flip | SpinTel |
|---|---|---|
| About |
|
|
| Flip is a budget nbn brand that has been around for several years and migrated its 26,000 customers onto Swoop infrastructure in early 2025. Plans cover nbn 25 through nbn 100, all unlimited, with low intro pricing. Flip is a value play, not a premium brand, and it suits households who want a working unlimited plan at the cheapest end of the market without being on a major telco. | Since its beginnings in 1996, SpinTel has grown to become one of Australia's leading service providers. | |
| Go to Flip | Go to SpinTel | |
| Overall Rating | [Not enough reviews] |
3.6
SpinTel has an overall rating of 3.6 out of 5 based on 9 reviews. SpinTel is a good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 67% of people who have written reviews on this site would recommend SpinTel to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
3.7 SpinTel's reliability is rated as good by our users. SpinTel has an overall rating of 3.7 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
3.4 SpinTel's customer service is rated as ok by our users. SpinTel has an overall rating of 3.4 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.6 SpinTel is rated as good for value for money by our users. SpinTel has an overall rating of 3.6 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
3.7 SpinTel's technical support is rated as good by our users. SpinTel has an overall rating of 3.7 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, SpinTel uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | SpinTel uses call centres based in Australia and Philippines. |
| Services Offered | [Not enough reviews] | SpinTel offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Flip - Premium: 25Mbps, unlimited data for $59.9 per month. |
SpinTel - Home Starter: 25Mbps, unlimited data for $64.95 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Flip - Family: 50Mbps, unlimited data for $79.9 per month. Flip - Sky 100: 50Mbps, unlimited data for $79.9 per month. |
|
| Cost of wireless broadband plan |
SpinTel - 4G Unlimited (4G): 25Mbps, unlimited data for $49.95 per month. |
|
| Contact Details |
Flip's phone number is: 1300 354 778 and website is: www.flip.com.au |
SpinTel's phone number is: 13 22 10 and website is: spintel.net.au |
| Read Reviews | Read reviews of Flip. | Read reviews of SpinTel. |
| Go to Flip | Go to SpinTel |
Flip and SpinTel NBN25 plans (25Mbps download speed)
|
|
Premium
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$59.9/mth
$48 for first 6 months |
Go to site |
|
|
Sky 25
NBN - Sky Muster
19 Mb/s
Unlimited data
|
$59.9/mth
$54 for first 6 months |
Go to site |
|
|
Home Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$64.95/mth
$39 for first 6 months |
Go to site |
Flip and SpinTel NBN50 plans (50Mbps download speed)
|
|
Family
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$79.9/mth
$64 for first 6 months |
Go to site |
|
|
Sky 100
NBN - Sky Muster
50 Mb/s
Unlimited data
|
$79.9/mth
$74 for first 6 months |
Go to site |
Flip and SpinTel Ultrafast plans (>100Mbps download speed)
|
|
Fast Speed
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$83.9/mth
$74 for first 6 months |
Go to site |
|
|
Home Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$86.95/mth
$76 for first 6 months |
Go to site |
|
|
Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$99.95/mth
$89 for first 6 months |
Go to site |
Summary of Flip and SpinTel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: SpinTel rates higher overall than Flip does.
- Recommended: SpinTel is more highly recommended than Flip.
- Reliability: SpinTel rates higher for reliability than Flip does.
- Customer Service: SpinTel rates higher for customer service than Flip does.
- Value for Money: SpinTel rates higher for value for money than Flip does.
- Technical Support: SpinTel rates higher for technical support than Flip does.
How to decide between Flip and SpinTel? - next steps
- Read reviews of Flip and SpinTel to see what people think of these companies
- Visit the website of each company and do some of your own research - Flip and SpinTel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Flip vs SpinTel
Is Flip better than SpinTel?
SpinTel has 9 verified reviews on Oz Broadband Reviews and an overall rating of 3.6 out of 5. Flip has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN25, Flip or SpinTel?
Flip's cheapest NBN25 plan is the Premium at $48/month intro for 6 months, then $59.90/month. SpinTel's cheapest NBN25 plan is the Home Starter at $39/month intro for 6 months, then $64.95/month. Flip is cheaper on the ongoing price after any intro period ends.
What plans do Flip and SpinTel offer?
Flip offers 6 NBN plans. SpinTel offers 3 NBN plans and 2 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Flip and SpinTel's call centres?
Flip's customer support is based in Australia. SpinTel's customer support is based in Australia and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Flip to SpinTel (or SpinTel to Flip)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About SpinTel
I've been using SpinTel NBN for a while now, and I'm really impressed. The service is reliable, and the speeds are consistent, which is great for…
Huge number (up to 50) of small disconnections every day that makes their service untenable when trying to work from home and conduct online video…
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