Connecting to the NBN is a lot simpler than it used to be. The infrastructure is already in the ground at almost every address in Australia, and once you pick a provider and a plan, the rest of the process is mostly automated. Here’s exactly what to expect.
The steps to connect to the NBN
1. Check what type of NBN is available at your address
Go to the NBN Co address checker and enter your address. It’ll tell you what connection type you have available — FTTP, FTTC, FTTN, HFC, Fixed Wireless or Satellite — and the maximum speed tier supported at your address.
This matters because not all speed tiers are available on every connection type. NBN 1000 is only on FTTP and some HFC. NBN 250 is FTTP and HFC. FTTN is typically capped at NBN 100 (and often delivers much less). See our guide on the different types of NBN connections for details on each.
2. Choose a provider and plan
This is the part where most people get stuck because there are so many providers. The main things to compare are price, typical evening speed, where support is based, and whether the contract is no-lock-in. Our plan finder tool takes your address and household size and recommends the best matched plans, or browse the best NBN plans page for the current month’s deals.
If you want a walkthrough of what to look for when comparing plans, our guide on comparing NBN plans covers it.
3. Sign up
Once you’ve picked a plan, you sign up on the provider’s website. You’ll need your address, payment details and ID. The signup itself takes about 10 minutes.
4. Get a compatible modem
You need an NBN-compatible modem. Most providers offer one bundled with the plan (some for free, some for $99–$199). If you already have a modem, check whether it’s compatible with your NBN connection type — see our BYO modem setup guide.
5. NBN connection process
What happens next depends on whether your address has been connected to the NBN before:
- Already connected (previous tenant had NBN) — usually no technician needed. Your provider activates the connection remotely and you plug in your modem. Typically takes 1–5 business days.
- New connection (never had NBN at this address) — an NBN technician will need to visit to install the connection box (NTD) and run any required cabling. Typically takes 1–4 weeks. The technician visit is free for standard installations.
You’ll get a confirmation email and SMS from your provider with the installation date.
6. Activate and test
Once the connection is live, plug your modem into the NBN connection box (or the wall socket on FTTN). Your modem will need your provider’s login details, which they’ll send you. After a few minutes the lights on the modem should go green and you’re online.
Run a speed test once you’re connected to make sure you’re getting the speeds you signed up for. Our guide on testing your broadband speed walks through it.
How long does it take to connect to the NBN?
The short answer: 1–5 business days if your address has been connected before, 1–4 weeks if it’s a new installation. Most providers will give you an estimated date when you sign up.
If you’re switching from one NBN provider to another (e.g. from Telstra to Aussie Broadband), the switch is usually very quick — often less than a day. See our guide on switching NBN providers.
What if there’s no NBN at my address?
If the NBN isn’t available at your address, you have two main alternatives:
- 5G or 4G home broadband — wireless internet through Telstra, Optus or TPG. Works well in metro areas with good 5G coverage. See our 5G internet guide.
- Satellite (Starlink or Sky Muster) — for rural and remote areas. Starlink is now widely available and outperforms Sky Muster for most uses. See our Starlink vs Sky Muster comparison.
NBN connection FAQ
Do I need to be home for the NBN technician?
Usually yes, for new installations. The technician needs to access the inside of your property to install the NBN connection box. For appointment times, your provider will give you a 4-hour window.
Does it cost anything to connect to the NBN?
For most addresses, the basic connection and technician visit are free. The standard $300 New Development Fee applies to some new builds. Your provider may charge a setup fee ($0–$99) and a modem fee if you take their hardware.
Can I keep my landline phone when I switch to the NBN?
Yes. Most providers offer a VoIP phone service that uses your NBN connection. You can usually keep your existing landline number. The phone plugs into the modem rather than the wall.
What if my NBN doesn’t work after installation?
Check the lights on your NBN connection box and modem. If they’re not green or the wrong pattern, contact your provider’s technical support. We’ve got a step-by-step guide for NBN dropouts and the NBN outage diagnosis checklist.
Compare NBN plans
Ready to get connected? Our best NBN plans page is updated monthly with the most competitive offers from Australian providers. Use our plan finder for a personalised recommendation, or compare providers head-to-head.
