SpinTel vs Telstra - Which is the best NBN internet provider?
Telstra is Australia's biggest telco, known for its reliable network and generally good customer service, particularly in regional areas, but it comes with a premium price tag. SpinTel, on the other hand, is a more budget-friendly option, consistently offering cheaper NBN plans. So, if you're chasing top-tier reliability and don't mind paying for it, Telstra might be your pick; if value is your main driver, SpinTel is worth a look.
SpinTel and Telstra are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of SpinTel and Telstra internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | SpinTel | Telstra |
|---|---|---|
| About |
 |
 |
| SpinTel has been operating since 1996 and is one of Australia's established independent providers, offering competitively priced nbn and mobile plans. | Telstra is Australia's largest telco and broadband provider, with the widest fixed and mobile network reach in the country. It charges a premium over smaller providers but offers extensive coverage and extras like Fetch TV. The old BigPond brand has long since been retired. | |
| Go to SpinTel | Go to Telstra | |
| Overall Rating | [Not enough reviews] |
3.9
Telstra has an overall rating of 3.9 out of 5 based on 9 reviews. Telstra is a good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 89% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.2 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.2 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.6 Telstra is rated as good for value for money by our users. Telstra has an overall rating of 3.6 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
3.9 Telstra's technical support is rated as good by our users. Telstra has an overall rating of 3.9 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, Telstra uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | Telstra uses call centres based in Australia, Philippines and India. |
| Services Offered | [Not enough reviews] | Telstra offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
SpinTel - Home Starter: 25Mbps, unlimited data for $64.95 per month. |
Telstra - Basic: 25Mbps, unlimited data for $85 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Telstra - Essential: 50Mbps, unlimited data for $95 per month. |
|
| Cost of wireless broadband plan |
SpinTel - 4G Unlimited (4G): 25Mbps, unlimited data for $49.95 per month. |
Telstra - Basic 5G (5G): 25Mbps, unlimited data for $70 per month. |
| Contact Details |
SpinTel's phone number is: 13 22 10 and website is: spintel.net.au |
Telstra's phone number is: 13 22 00 and website is: telstra.com.au |
| Read Reviews | Read reviews of SpinTel. | Read reviews of Telstra. |
| Go to SpinTel | Go to Telstra |
SpinTel and Telstra NBN25 plans (25Mbps download speed)
|
Home Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$64.95/mth
$39 for first 6 months |
Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$85/mth | Go to site |
SpinTel and Telstra NBN50 plans (50Mbps download speed)
|
|
Essential
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
SpinTel and Telstra Ultrafast plans (>100Mbps download speed)
|
|
Home Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$86.95/mth
$76 for first 6 months |
Go to site |
|
|
Premium
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$89 for first 6 months |
Go to site |
|
|
Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$99.95/mth
$89 for first 6 months |
Go to site |
|
|
Ultimate
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth
$89 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$129/mth
$99 for first 6 months |
Go to site |
Summary of SpinTel and Telstra comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: SpinTel and Telstra have pretty similiar ratings overall.
- Recommended: Telstra is more highly recommended than SpinTel.
- Reliability: Telstra rates higher for reliability than SpinTel does.
- Customer Service: Telstra rates higher for customer service than SpinTel does.
- Value for Money: SpinTel and Telstra have pretty similar ratings in terms of value for money.
- Technical Support: SpinTel rates higher for technical support than Telstra does.
How to decide between SpinTel and Telstra? - next steps
- Read reviews of SpinTel and Telstra to see what people think of these companies
- Visit the website of each company and do some of your own research - SpinTel and Telstra
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about SpinTel vs Telstra
Is SpinTel better than Telstra?
Telstra has 9 verified reviews on Oz Broadband Reviews and an overall rating of 3.9 out of 5. SpinTel has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN25, SpinTel or Telstra?
SpinTel's cheapest NBN25 plan is the Home Starter at $39/month intro for 6 months, then $64.95/month. Telstra's cheapest NBN25 plan is the Basic at $85/month ongoing. SpinTel is cheaper on the ongoing price after any intro period ends.
Which has better customer service, SpinTel or Telstra?
Telstra scores 4.0 out of 5 on customer service vs SpinTel's 3.7, based on verified reviews on Oz Broadband Reviews. If onshore support matters, SpinTel's call centre is based in Australia and the Philippines and Telstra's is based in Australia, the Philippines and India.
What plans do SpinTel and Telstra offer?
SpinTel offers 3 NBN plans and 2 wireless plans. Telstra offers 5 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are SpinTel and Telstra's call centres?
SpinTel's customer support is based in Australia and the Philippines. Telstra's customer support is based in Australia, the Philippines and India. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from SpinTel to Telstra (or Telstra to SpinTel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About SpinTel
I chose the Spintel 50mbs NBN plan as it was the cheapest at the time and offered a discounted rate for 6 months. Initially my NBN was dropping out…
I've been using SpinTel NBN for a while now, and I'm really impressed. The service is reliable, and the speeds are consistent, which is great for…
About Telstra
I have used a few cheaper services but, this one cost more but is reliable
Customer service is good since they are easy to contact Connection is reliable especially during thunderstorms Value for money is average since it is…
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