TPG vs Lightning Broadband - Which is the best NBN internet provider?
TPG and Lightning Broadband are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of TPG and Lightning Broadband internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | TPG | Lightning Broadband |
|---|---|---|
| About |
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| TPG merged with Vodaphone in 2020 and also own iiNet. | Lightning Broadband runs its own fixed wireless and private fibre network across Melbourne, with plans up to 1000 Mbps for addresses inside the Lightning footprint. It sits alongside the nbn rather than reselling it, so customers in covered buildings get to bypass the FTTN/FTTB copper that would otherwise cap their speeds. Lightning is small and Melbourne specific but useful for residents of apartment blocks where its network is already wired in. | |
| Go to TPG | Go to Lightning Broadband | |
| Overall Rating |
4
TPG has a overall rating of 4 out of 5 based on 13 reviews. TPG is a very good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 85% of people who have written reviews on this site would recommend TPG to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4 TPG's reliability is rated as very good by our users. TPG has an overall rating of 4 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4.1 TPG's customer service is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.7 TPG is rated as good for value for money by our users. TPG has an overall rating of 3.7 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4.2 TPG's technical support is rated as very good by our users. TPG has an overall rating of 4.2 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, TPG uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | TPG uses call centres based in Australia, India and Philippines. | [Not enough reviews] |
| Services Offered | TPG offers a range of broadband and internet related services including internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Lightning Broadband - Entry level: 25Mbps, unlimited data for $72 per month. Lightning Broadband - Entry Level: 25Mbps, unlimited data for $72 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
TPG - NBN50: 50Mbps, unlimited data for $84.99 per month. |
Lightning Broadband - Everyday internet: 50Mbps, unlimited data for $85 per month. Lightning Broadband - Everyday Internet: 50Mbps, unlimited data for $85 per month. |
| Cost of wireless broadband plan | ||
| Contact Details |
TPG's phone number is: 13 14 23 and website is: tpg.com.au |
Lightning Broadband's phone number is: 1300 477 525 and website is: lightningbroadband.com.au |
| Read Reviews | Read reviews of TPG. | Read reviews of Lightning Broadband. |
| Go to TPG | Go to Lightning Broadband |
TPG and Lightning Broadband NBN25 plans (25Mbps download speed)
|
|
Entry level
NBN - Private Fibre
25 Mb/s
Unlimited data
|
$72/mth
$45 for first 6 months |
Go to site |
|
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Entry Level
NBN - Private Fibre
25 Mb/s
Unlimited data
|
$72/mth
$45 for first 6 months |
Go to site |
|
|
Fibre Plans Entry Level
NBN - Private Fibre
25 Mb/s
Unlimited data
|
$79/mth | Go to site |
TPG and Lightning Broadband NBN50 plans (50Mbps download speed)
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NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84.99/mth
$64.99 for first 6 months |
Go to site |
|
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Everyday Internet
NBN - Private Fibre
50 Mb/s
Unlimited data
|
$85/mth
$65 for first 6 months |
Go to site |
|
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Everyday internet
NBN - Private Fibre
50 Mb/s
Unlimited data
|
$85/mth
$65 for first 6 months |
Go to site |
|
|
Everyday Internet
NBN - Private Fibre
50 Mb/s
Unlimited data
|
$89/mth | Go to site |
TPG and Lightning Broadband Ultrafast plans (>100Mbps download speed)
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NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$64.99 for first 6 months |
Go to site |
|
|
most popular plan
NBN - Private Fibre
500 Mb/s
Unlimited data
|
$95/mth
$69 for first 6 months |
Go to site |
|
|
Most Popular Plan
NBN - Private Fibre
500 Mb/s
Unlimited data
|
$95/mth
$69 for first 6 months |
Go to site |
|
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Entertainment Plus
NBN - Private Fibre
750 Mb/s
Unlimited data
|
$104/mth
$75 for first 6 months |
Go to site |
|
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Entertainment plus
NBN - Private Fibre
750 Mb/s
Unlimited data
|
$104/mth
$75 for first 6 months |
Go to site |
|
|
Most Popular Plan
NBN - Private Fibre
100 Mb/s
Unlimited data
|
$109/mth | Go to site |
|
|
speed
NBN - Private Fibre
1000 Mb/s
Unlimited data
|
$109/mth
$85 for first 6 months |
Go to site |
|
|
Speed
NBN - Private Fibre
1000 Mb/s
Unlimited data
|
$109/mth
$85 for first 6 months |
Go to site |
|
|
Business Plus
NBN - Private Fibre
200 Mb/s
Unlimited data
|
$129/mth | Go to site |
Summary of TPG and Lightning Broadband comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: TPG rates higher overall than Lightning Broadband does.
- Recommended: TPG is more highly recommended than Lightning Broadband.
- Reliability: TPG rates higher for reliability than Lightning Broadband does.
- Customer Service: TPG rates higher for customer service than Lightning Broadband does.
- Value for Money: TPG rates higher for value for money than Lightning Broadband does.
- Technical Support: TPG rates higher for technical support than Lightning Broadband does.
How to decide between TPG and Lightning Broadband? - next steps
- Read reviews of TPG and Lightning Broadband to see what people think of these companies
- Visit the website of each company and do some of your own research - TPG and Lightning Broadband
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about TPG vs Lightning Broadband
Is TPG better than Lightning Broadband?
TPG has 13 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Lightning Broadband has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, TPG or Lightning Broadband?
TPG's cheapest NBN50 plan is the NBN50 at $64.99/month intro for 6 months, then $84.99/month. Lightning Broadband's cheapest NBN50 plan is the Everyday internet at $65/month intro for 6 months, then $85/month.
What plans do TPG and Lightning Broadband offer?
TPG offers 2 NBN plans and 2 fibre plans. Lightning Broadband offers 14 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are TPG and Lightning Broadband's call centres?
TPG's customer support is based in Australia, India and the Philippines. Lightning Broadband's customer support is based in Melbourne. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from TPG to Lightning Broadband (or Lightning Broadband to TPG)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About TPG
Connection always dropping out
Every time I've called them, they've been helpful. Rare to have an outage. However, $80pm is highway robbery, especially since they are charging $20 more…
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