TPG vs Superloop - Which is the best NBN internet provider?
TPG and Superloop both offer reliable NBN connections, with TPG often praised for its consistent speeds and helpful customer service, particularly for streaming and work. Superloop, on the other hand, frequently gets a nod for its network performance and quick activation. While both face common complaints about price increases after introductory periods, TPG reviews often mention offshore support, whereas Superloop customers sometimes report slow response times from local support.
NBN plans from $72.00/mth · Partner
TPG and Superloop are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of TPG and Superloop internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | TPG | Superloop |
|---|---|---|
| About |
 |
 Partner |
| TPG is a long-running budget broadband brand that merged with Vodafone in 2020 to form TPG Telecom, now one of Australia's largest telco groups (it also owns iiNet). TPG-branded plans remain a low-cost way onto the nbn. | Superloop is an ASX-listed Australian telco founded in 2014 by Bevan Slattery. It owns metropolitan fibre networks nationwide and runs its own fixed wireless service in parts of Adelaide, alongside nbn plans everywhere. Now one of the bigger challengers to the major telcos, it also owns Exetel. | |
| Go to TPG | Go to Superloop | |
| Overall Rating |
4
TPG has a overall rating of 4 out of 5 based on 13 reviews. TPG is a very good broadband internet provider according to our users. |
4.3
Superloop has an overall rating of 4.3 out of 5 based on 15 reviews. Superloop is a very good broadband internet provider according to our users. |
| Recommended | 85% of people who have written reviews on this site would recommend TPG to their friends as a broadband internet provider. | 87% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider. |
| Reliability |
4 TPG's reliability is rated as very good by our users. TPG has an overall rating of 4 out of 5 for reliability. |
4.5 Superloop's reliability is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for reliability. |
| Customer Service |
4.1 TPG's customer service is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for customer service. |
4.1 Superloop's customer service is rated as very good by our users. Superloop has an overall rating of 4.1 out of 5 for customer service. |
| Value for Money |
3.7 TPG is rated as good for value for money by our users. TPG has an overall rating of 3.7 out of 5 for value for money. |
4.1 Superloop is rated as very good for value for money by our users. Superloop has an overall rating of 4.1 out of 5 for value for money. |
| Technical Support |
4.2 TPG's technical support is rated as very good by our users. TPG has an overall rating of 4.2 out of 5 for technical support. |
4.4 Superloop's technical support is rated as very good by our users. Superloop has an overall rating of 4.4 out of 5 for technical support. |
| Australian based technical support | No, TPG uses a mix of Australian based and overseas call centres for technical support. | Yes, Superloop does have Australian based technical support. |
| Call Centre Location | TPG uses call centres based in Australia, India and Philippines. | Superloop uses call centres based in Australia. |
| Services Offered | TPG offers a range of broadband and internet related services including internet plans. | Superloop offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Superloop - Everyday: 25Mbps, unlimited data for $72 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
TPG - NBN50: 50Mbps, unlimited data for $84.99 per month. |
Superloop - Extra Value: 50Mbps, unlimited data for $85 per month. Superloop - Fixed Wireless Plus: 50Mbps, unlimited data for $89 per month. |
| Cost of wireless broadband plan |
TPG - 5G Plus (5G): 50Mbps, unlimited data for $59.99 per month. |
|
| Contact Details |
TPG's phone number is: 13 14 23 and website is: tpg.com.au |
Superloop's phone number is: 1800 10 12 10 and website is: superloop.com |
| Read Reviews | Read reviews of TPG. | Read reviews of Superloop. |
| Go to TPG | Go to Superloop |
TPG and Superloop NBN25 plans (25Mbps download speed)
|
Everyday
NBN - Fixed Line
25 Mb/s
Unlimited data
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$72/mth
$45 for first 6 months |
Go to site |
TPG and Superloop NBN50 plans (50Mbps download speed)
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84.99/mth
$64.99 for first 6 months |
Go to site |
|
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Extra Value
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$85/mth
$65 for first 6 months |
Go to site |
|
|
Fixed Wireless Plus
NBN - Fixed Wireless
50 Mb/s
Unlimited data
|
$89/mth
$75 for first 6 months |
Go to site |
TPG and Superloop Ultrafast plans (>100Mbps download speed)
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NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$64.99 for first 6 months |
Go to site |
|
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Home Fast
NBN - Fixed Wireless
90 Mb/s
Unlimited data
|
$95/mth
$79 for first 6 months |
Go to site |
|
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Family Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$69 for first 6 months |
Go to site |
|
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Megaspeed
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$104/mth
$75 for first 6 months |
Go to site |
|
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Fixed Wireless Super Fast
NBN - Fixed Wireless
120 Mb/s
Unlimited data
|
$105/mth
$89 for first 6 months |
Go to site |
|
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Lightspeed
NBN - Fixed Line
860 Mb/s
860 GB
|
$109/mth
$79 for first 6 months |
Go to site |
Summary of TPG and Superloop comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Superloop rates higher overall than TPG does.
- Recommended: TPG and Superloop are recommended about the same.
- Reliability: Superloop rates higher for reliability than TPG does.
- Customer Service: TPG and Superloop have pretty similar ratings for customer service.
- Value for Money: Superloop rates higher for value for money than TPG does.
- Technical Support: TPG and Superloop have pretty similar ratings in terms of technical support.
How to decide between TPG and Superloop? - next steps
- Read reviews of TPG and Superloop to see what people think of these companies
- Visit the website of each company and do some of your own research - TPG and Superloop
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about TPG vs Superloop
Is TPG better than Superloop?
On Oz Broadband Reviews TPG rates 4 out of 5 from 13 reviews and Superloop rates 4.3 from 15 reviews. On individual metrics, Superloop wins on reliability (4.5 vs 4.0) and value for money (4.1 vs 3.7). Read the full reviews above to form your own view.
Which is cheaper for NBN50, TPG or Superloop?
TPG's cheapest NBN50 plan is the NBN50 at $64.99/month intro for 6 months, then $84.99/month. Superloop's cheapest NBN50 plan is the Extra Value at $65/month intro for 6 months, then $85/month.
Which has better customer service, TPG or Superloop?
TPG and Superloop score similarly on customer service, 4.1 vs 4.1 out of 5. Neither stands out from the other on this metric. If onshore support matters, TPG's call centre is based in Australia, India and the Philippines and Superloop's is based in Australia.
What plans do TPG and Superloop offer?
TPG offers 2 NBN plans, 2 fibre plans and 2 wireless plans. Superloop offers 8 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are TPG and Superloop's call centres?
TPG's customer support is based in Australia, India and the Philippines. Superloop's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from TPG to Superloop (or Superloop to TPG)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About TPG
Connection always dropping out
Every time I've called them, they've been helpful. Rare to have an outage. However, $80pm is highway robbery, especially since they are charging $20 more…
About Superloop
Reliable connection. Good speeds. Customer support can take a while to talk to
No changes - everything's been rock solid and fast!
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