Exetel vs Escapenet - Which is the best NBN internet provider?
Exetel and Escapenet both offer NBN, but they cater to different budgets and priorities. Exetel is a larger player, often reviewed for its no-frills, straightforward plans, while Escapenet is a smaller, independent provider known for its competitive pricing and more personalised customer service. For many, the choice comes down to whether you prioritise the lowest possible monthly cost or a broader range of support options.
NBN plans from $80.00/mth · Partner
Exetel and Escapenet are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Exetel and Escapenet internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Exetel | Escapenet |
|---|---|---|
| About |
 Partner |
 |
| Exetel launched its first broadband service in 2004 and built a name as a low-cost, no-frills ISP. Since 2021 it has been owned by ASX-listed Superloop, which runs the network behind it, while Exetel continues as its own value-focused brand. | Escapenet is an Australian provider offering simple, no fuss broadband plans. | |
| Go to Exetel | Go to Escapenet | |
| Overall Rating |
4.2
Exetel has a overall rating of 4.2 out of 5 based on 5 reviews. Exetel is a very good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 80% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
3.8 Exetel's reliability is rated as good by our users. Exetel has an overall rating of 3.8 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4.6 Exetel's customer service is rated as excellent by our users. Exetel has an overall rating of 4.6 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.8 Exetel is rated as good for value for money by our users. Exetel has an overall rating of 3.8 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4.4 Exetel's technical support is rated as very good by our users. Exetel has an overall rating of 4.4 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, Exetel uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | Exetel uses call centres based in Australia and Sri Lanka. | [Not enough reviews] |
| Services Offered | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Escapenet - Casual: 23Mbps, unlimited data for $65 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Escapenet - Basic: 48Mbps, unlimited data for $80 per month. |
|
| Cost of wireless broadband plan | ||
| Contact Details |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
Escapenet's phone number is: 1300 023 354 and website is: esc.net.au |
| Read Reviews | Read reviews of Exetel. | Read reviews of Escapenet. |
| Go to Exetel | Go to Escapenet |
Exetel and Escapenet NBN25 plans (25Mbps download speed)
|
Casual
NBN - Fixed Line
23 Mb/s
Unlimited data
|
$65/mth | Go to site |
Exetel and Escapenet NBN50 plans (50Mbps download speed)
|
|
Basic
NBN - Fixed Line
48 Mb/s
Unlimited data
|
$80/mth | Go to site |
Exetel and Escapenet Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Homefast
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$90/mth | Go to site |
Summary of Exetel and Escapenet comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Exetel and Escapenet have pretty similiar ratings overall.
- Recommended: Escapenet is more highly recommended than Exetel.
- Reliability: Exetel and Escapenet have pretty similar ratings for reliability.
- Customer Service: Escapenet rates higher for customer service than Exetel does.
- Value for Money: Exetel and Escapenet have pretty similar ratings in terms of value for money.
- Technical Support: Exetel rates higher for technical support than Escapenet does.
How to decide between Exetel and Escapenet? - next steps
- Read reviews of Exetel and Escapenet to see what people think of these companies
- Visit the website of each company and do some of your own research - Exetel and Escapenet
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Exetel vs Escapenet
Is Exetel better than Escapenet?
Exetel has 5 verified reviews on Oz Broadband Reviews and an overall rating of 4.2 out of 5. Escapenet has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which has better customer service, Exetel or Escapenet?
Escapenet scores 5.0 out of 5 on customer service vs Exetel's 4.6, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Exetel's call centre is based in Australia and Sri Lanka and Escapenet's is based in Australia.
What plans do Exetel and Escapenet offer?
Exetel offers 1 NBN plan. Escapenet offers 4 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Exetel and Escapenet's call centres?
Exetel's customer support is based in Australia and Sri Lanka. Escapenet's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Exetel to Escapenet (or Escapenet to Exetel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Exetel
Speed and reliability is good, never had any issues with service itself. One benefit that Exetel provides that I've not seen any other NBN provider…
I switched from Optus to Exetel’s One Plan 500/50 and it has been one of the best decisions I’ve made. The entire setup process took less than two hours…
About Escapenet
stable connection, good router provided - no TV subscription available
aussie call centre that offers fast speeds. would like it to be cheaper
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