Aussie Broadband vs Telstra - Which is the best NBN internet provider?
Telstra is Australia's largest telco, often praised by reviewers for its reliable network and consistent connection, even if it comes at a premium price. Aussie Broadband, on the other hand, is a challenger known for its highly rated Australian-based customer service and transparent approach, with customers often accepting its slightly higher cost for that quality experience. Ultimately, Telstra suits those prioritising maximum network reach, while Aussie Broadband appeals to users who value top-tier support and transparency.
NBN plans from $73.00/mth · Partner
Aussie Broadband and Telstra are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Aussie Broadband and Telstra internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Aussie Broadband | Telstra |
|---|---|---|
| About |
 Partner |
 |
| Aussie Broadband started in Morwell, regional Victoria, in 2003 and is now one of the country's largest independent providers, ASX-listed since 2020. It runs its own network with all support based in Australia, which is a big part of its reputation for service. | Telstra is Australia's largest telco and broadband provider, with the widest fixed and mobile network reach in the country. It charges a premium over smaller providers but offers extensive coverage and extras like Telstra TV. The old BigPond brand has long since been retired. | |
| Go to Aussie Broadband | Go to Telstra | |
| Overall Rating |
4.5
Aussie Broadband has a overall rating of 4.5 out of 5 based on 17 reviews. Aussie Broadband is an excellent broadband internet provider according to our users. |
3.9
Telstra has an overall rating of 3.9 out of 5 based on 9 reviews. Telstra is a good broadband internet provider according to our users. |
| Recommended | 94% of people who have written reviews on this site would recommend Aussie Broadband to their friends as a broadband internet provider. | 89% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. |
| Reliability |
4.3 Aussie Broadband's reliability is rated as very good by our users. Aussie Broadband has an overall rating of 4.3 out of 5 for reliability. |
4.2 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.2 out of 5 for reliability. |
| Customer Service |
4.9 Aussie Broadband's customer service is rated as excellent by our users. Aussie Broadband has an overall rating of 4.9 out of 5 for customer service. |
4 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for customer service. |
| Value for Money |
3.9 Aussie Broadband is rated as good for value for money by our users. Aussie Broadband has an overall rating of 3.9 out of 5 for value for money. |
3.6 Telstra is rated as good for value for money by our users. Telstra has an overall rating of 3.6 out of 5 for value for money. |
| Technical Support |
4.8 Aussie Broadband's technical support is rated as excellent by our users. Aussie Broadband has an overall rating of 4.8 out of 5 for technical support. |
3.9 Telstra's technical support is rated as good by our users. Telstra has an overall rating of 3.9 out of 5 for technical support. |
| Australian based technical support | Yes, Aussie Broadband does have Australian based technical support. | No, Telstra uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Aussie Broadband uses call centres based in Australia. | Telstra uses call centres based in Australia, Philippines and India. |
| Services Offered | Aussie Broadband offers a range of broadband and internet related services including NBN and 4G internet plans. | Telstra offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Aussie Broadband - Basic Plus - nbn 25/10: 25Mbps, unlimited data for $79 per month. |
Telstra - Basic: 25Mbps, unlimited data for $85 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Aussie Broadband - Value - nbn 50/20: 50Mbps, unlimited data for $93 per month. |
Telstra - Essential: 50Mbps, unlimited data for $95 per month. |
| Cost of wireless broadband plan |
Telstra - Basic 5G (5G): 25Mbps, unlimited data for $70 per month. |
|
| Contact Details |
Aussie Broadband's phone number is: 1300 880 905 and website is: aussiebroadband.com.au |
Telstra's phone number is: 13 22 00 and website is: telstra.com.au |
| Read Reviews | Read reviews of Aussie Broadband. | Read reviews of Telstra. |
| Go to Aussie Broadband | Go to Telstra |
Aussie Broadband and Telstra NBN25 plans (25Mbps download speed)
|
Basic Plus - nbn 25/10
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79/mth | Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$85/mth | Go to site |
Aussie Broadband and Telstra NBN50 plans (50Mbps download speed)
|
|
Value - nbn 50/20
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$93/mth | Go to site |
|
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Essential
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
Aussie Broadband and Telstra Ultrafast plans (>100Mbps download speed)
|
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Fixed Wireless Fast
NBN - Fixed Wireless
160 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
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Fast Fibre - nbn 500/50
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
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Fast - nbn 100/20
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
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Premium
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$9100 for first 6 months |
Go to site |
|
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Superfast Pro - nbn 250/100
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$109/mth | Go to site |
|
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Fast plus - nbn 100/40
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$109/mth | Go to site |
|
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Superfast Fibre - nbn 750/50
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth | Go to site |
|
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Ultimate
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth
$115 for first 6 months |
Go to site |
|
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Fixed Wireless Superfast
NBN - Fixed Wireless
210 Mb/s
Unlimited data
|
$119/mth | Go to site |
|
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Ultrafast Fibre - nbn 1000/100
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$129/mth | Go to site |
|
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Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$129/mth | Go to site |
|
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Turbofast Pro - nbn 500/200
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$130/mth | Go to site |
|
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Ultrafast Pro - nbn 1000/400
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$150/mth | Go to site |
Summary of Aussie Broadband and Telstra comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Aussie Broadband rates higher overall than Telstra does.
- Recommended: Aussie Broadband and Telstra are recommended about the same.
- Reliability: Aussie Broadband and Telstra have pretty similar ratings for reliability.
- Customer Service: Aussie Broadband rates higher for customer service than Telstra does.
- Value for Money: Aussie Broadband rates higher for value for money than Telstra does.
- Technical Support: Aussie Broadband rates higher for technical support than Telstra does.
How to decide between Aussie Broadband and Telstra? - next steps
- Read reviews of Aussie Broadband and Telstra to see what people think of these companies
- Visit the website of each company and do some of your own research - Aussie Broadband and Telstra
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Aussie Broadband vs Telstra
Is Aussie Broadband better than Telstra?
On Oz Broadband Reviews Aussie Broadband rates 4.5 out of 5 from 17 reviews and Telstra rates 3.9 from 9 reviews. On recommend-to-a-friend, 94% of Aussie Broadband reviewers said they'd recommend the provider, vs 89% for Telstra. On individual metrics, Aussie Broadband wins on customer service (4.9 vs 4.0) and tech support (4.8 vs 3.9). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Aussie Broadband or Telstra?
Aussie Broadband's cheapest NBN50 plan is the Value - nbn 50/20 at $93/month ongoing. Telstra's cheapest NBN50 plan is the Essential at $95/month ongoing. Aussie Broadband is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Aussie Broadband or Telstra?
Aussie Broadband scores 4.9 out of 5 on customer service vs Telstra's 4.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Aussie Broadband's call centre is based in Australia and Telstra's is based in Australia, the Philippines and India.
What plans do Aussie Broadband and Telstra offer?
Aussie Broadband offers 14 NBN plans. Telstra offers 5 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Aussie Broadband and Telstra's call centres?
Aussie Broadband's customer support is based in Australia. Telstra's customer support is based in Australia, the Philippines and India. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Aussie Broadband to Telstra (or Telstra to Aussie Broadband)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Aussie Broadband
We are paying too much for internet here. It should be a lot cheaper and there are no incentives for staying with a company for a long time. They are…
When we have experienced issue of no internet and slow internet speeds, they have been very quick to identify the issue and send out someone to fix it,…
About Telstra
I have used a few cheaper services but, this one cost more but is reliable
Customer service is good since they are easy to contact Connection is reliable especially during thunderstorms Value for money is average since it is…
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