Aussie Broadband vs Optus - Which is the best NBN internet provider?
Optus offers a straightforward NBN experience, often praised for its reliable connection and easy setup, making it a good fit for households seeking simplicity in their broadband. On the other hand, Aussie Broadband stands out for its highly-regarded Australian-based customer support and consistent speeds, though some reviewers note its plans can be a bit pricier. While Optus users sometimes report customer service frustrations and price hikes, Aussie Broadband customers value the attentive support and connection reliability, despite occasional peak-time buffering.
NBN plans from $73.00/mth · Partner
Aussie Broadband and Optus are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Aussie Broadband and Optus internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Aussie Broadband | Optus |
|---|---|---|
| About |
 Partner |
 |
| Aussie Broadband started in Morwell, regional Victoria, in 2003 and is now one of the country's largest independent providers, ASX-listed since 2020. It runs its own network with all support based in Australia, which is a big part of its reputation for service. | Optus is Australia's second-largest telco, owned by Singapore's Singtel. It sells nbn and 5G home internet, often bundled with mobile and entertainment, all backed by its own nationwide mobile network. | |
| Go to Aussie Broadband | Go to Optus | |
| Overall Rating |
4.5
Aussie Broadband has a overall rating of 4.5 out of 5 based on 17 reviews. Aussie Broadband is an excellent broadband internet provider according to our users. |
3.9
Optus has an overall rating of 3.9 out of 5 based on 9 reviews. Optus is a good broadband internet provider according to our users. |
| Recommended | 94% of people who have written reviews on this site would recommend Aussie Broadband to their friends as a broadband internet provider. | 67% of people who have written reviews on this site would recommend Optus to their friends as a broadband internet provider. |
| Reliability |
4.3 Aussie Broadband's reliability is rated as very good by our users. Aussie Broadband has an overall rating of 4.3 out of 5 for reliability. |
4.1 Optus's reliability is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for reliability. |
| Customer Service |
4.9 Aussie Broadband's customer service is rated as excellent by our users. Aussie Broadband has an overall rating of 4.9 out of 5 for customer service. |
3.8 Optus's customer service is rated as good by our users. Optus has an overall rating of 3.8 out of 5 for customer service. |
| Value for Money |
3.9 Aussie Broadband is rated as good for value for money by our users. Aussie Broadband has an overall rating of 3.9 out of 5 for value for money. |
3.8 Optus is rated as good for value for money by our users. Optus has an overall rating of 3.8 out of 5 for value for money. |
| Technical Support |
4.8 Aussie Broadband's technical support is rated as excellent by our users. Aussie Broadband has an overall rating of 4.8 out of 5 for technical support. |
3.7 Optus's technical support is rated as good by our users. Optus has an overall rating of 3.7 out of 5 for technical support. |
| Australian based technical support | Yes, Aussie Broadband does have Australian based technical support. | No, Optus uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Aussie Broadband uses call centres based in Australia. | Optus uses call centres based in Australia, India and Philippines. |
| Services Offered | Aussie Broadband offers a range of broadband and internet related services including NBN and 4G internet plans. | Optus offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Aussie Broadband - Basic Plus - nbn 25/10: 25Mbps, unlimited data for $79 per month. |
Optus - Basic: 25Mbps, unlimited data for $79 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Aussie Broadband - Value - nbn 50/20: 50Mbps, unlimited data for $93 per month. |
|
| Cost of wireless broadband plan |
Optus - Everyday Basic 4G (4G): 14Mbps, unlimited data for $39 per month. |
|
| Contact Details |
Aussie Broadband's phone number is: 1300 880 905 and website is: aussiebroadband.com.au |
Optus's phone number is: 1300 300 693 and website is: optus.com.au |
| Read Reviews | Read reviews of Aussie Broadband. | Read reviews of Optus. |
| Go to Aussie Broadband | Go to Optus |
Aussie Broadband and Optus NBN25 plans (25Mbps download speed)
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79/mth | Go to site |
|
Basic Plus - nbn 25/10
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79/mth | Go to site |
Aussie Broadband and Optus NBN50 plans (50Mbps download speed)
|
|
Value - nbn 50/20
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$93/mth | Go to site |
Aussie Broadband and Optus Ultrafast plans (>100Mbps download speed)
|
|
Fast 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$79/mth | Go to site |
|
|
Fast 100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$79/mth | Go to site |
|
|
Fixed Wireless Fast
NBN - Fixed Wireless
160 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Fast Fibre - nbn 500/50
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Fast - nbn 100/20
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$109/mth | Go to site |
|
|
Superfast Pro - nbn 250/100
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$109/mth | Go to site |
|
|
Fast plus - nbn 100/40
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$109/mth | Go to site |
|
|
Superfast Fibre - nbn 750/50
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth | Go to site |
|
|
Fixed Wireless Superfast
NBN - Fixed Wireless
210 Mb/s
Unlimited data
|
$119/mth | Go to site |
|
|
Ultrafast Fibre - nbn 1000/100
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$129/mth | Go to site |
|
|
Turbofast Pro - nbn 500/200
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$130/mth | Go to site |
|
|
Ultrafast Pro - nbn 1000/400
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$150/mth | Go to site |
Summary of Aussie Broadband and Optus comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Aussie Broadband rates higher overall than Optus does.
- Recommended: Aussie Broadband is more highly recommended than Optus.
- Reliability: Aussie Broadband and Optus have pretty similar ratings for reliability.
- Customer Service: Aussie Broadband rates higher for customer service than Optus does.
- Value for Money: Aussie Broadband and Optus have pretty similar ratings in terms of value for money.
- Technical Support: Aussie Broadband rates higher for technical support than Optus does.
How to decide between Aussie Broadband and Optus? - next steps
- Read reviews of Aussie Broadband and Optus to see what people think of these companies
- Visit the website of each company and do some of your own research - Aussie Broadband and Optus
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Aussie Broadband vs Optus
Is Aussie Broadband better than Optus?
On Oz Broadband Reviews Aussie Broadband rates 4.5 out of 5 from 17 reviews and Optus rates 3.9 from 9 reviews. On recommend-to-a-friend, 94% of Aussie Broadband reviewers said they'd recommend the provider, vs 67% for Optus. On individual metrics, Aussie Broadband wins on customer service (4.9 vs 3.8) and tech support (4.8 vs 3.7). Read the full reviews above to form your own view.
Which is cheaper for NBN100, Aussie Broadband or Optus?
Aussie Broadband's cheapest NBN100 plan is the Fast - nbn 100/20 at $95/month ongoing. Optus's cheapest NBN100 plan is the Fast 100 at $79/month ongoing. Optus is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Aussie Broadband or Optus?
Aussie Broadband scores 4.9 out of 5 on customer service vs Optus's 3.8, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Aussie Broadband's call centre is based in Australia and Optus's is based in Australia, India and the Philippines.
What plans do Aussie Broadband and Optus offer?
Aussie Broadband offers 14 NBN plans. Optus offers 4 wireless plans and 4 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Aussie Broadband and Optus's call centres?
Aussie Broadband's customer support is based in Australia. Optus's customer support is based in Australia, India and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Aussie Broadband to Optus (or Optus to Aussie Broadband)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Aussie Broadband
We are paying too much for internet here. It should be a lot cheaper and there are no incentives for staying with a company for a long time. They are…
When we have experienced issue of no internet and slow internet speeds, they have been very quick to identify the issue and send out someone to fix it,…
About Optus
Reliable enough, but had plenty of issues with technical support throughout the years. Also never told if theres a better price on a current plan, happy…
Optus is a well oiled machine, they have reliable communication, setting up was easy, though there has been a price increase while having it, it is reliable.
Was this comparison useful? Please let us know how we can improve and make this page more useful? Thanks.
Featured Plans
Write a review of your broadband company to go in our draw to win a $100 Amazon Gift Card!
More details here.
Add a review