Aussie Broadband vs TPG - Which is the best NBN internet provider?
TPG is known for its competitive pricing and reliable connections, often praised by customers for consistent speeds and ease of setup, though some reviews mention price increases and occasional peak hour slowdowns. Aussie Broadband, on the other hand, stands out for its Australian-based support and consistent, often exceeding advertised, speeds, with customers frequently highlighting proactive communication and easy upgrades. While Aussie Broadband plans can be pricier, TPG faces some criticism for offshore technical support.
NBN plans from $73.00/mth · Partner
Aussie Broadband and TPG are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Aussie Broadband and TPG internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Aussie Broadband | TPG |
|---|---|---|
| About |
 Partner |
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| Aussie Broadband started in Morwell, regional Victoria, in 2003 and is now one of the country's largest independent providers, ASX-listed since 2020. It runs its own network with all support based in Australia, which is a big part of its reputation for service. | TPG is a long-running budget broadband brand that merged with Vodafone in 2020 to form TPG Telecom, now one of Australia's largest telco groups (it also owns iiNet). TPG-branded plans remain a low-cost way onto the nbn. | |
| Go to Aussie Broadband | Go to TPG | |
| Overall Rating |
4.5
Aussie Broadband has a overall rating of 4.5 out of 5 based on 17 reviews. Aussie Broadband is an excellent broadband internet provider according to our users. |
4
TPG has an overall rating of 4 out of 5 based on 13 reviews. TPG is a very good broadband internet provider according to our users. |
| Recommended | 94% of people who have written reviews on this site would recommend Aussie Broadband to their friends as a broadband internet provider. | 85% of people who have written reviews on this site would recommend TPG to their friends as a broadband internet provider. |
| Reliability |
4.3 Aussie Broadband's reliability is rated as very good by our users. Aussie Broadband has an overall rating of 4.3 out of 5 for reliability. |
4 TPG's reliability is rated as very good by our users. TPG has an overall rating of 4 out of 5 for reliability. |
| Customer Service |
4.9 Aussie Broadband's customer service is rated as excellent by our users. Aussie Broadband has an overall rating of 4.9 out of 5 for customer service. |
4.1 TPG's customer service is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for customer service. |
| Value for Money |
3.9 Aussie Broadband is rated as good for value for money by our users. Aussie Broadband has an overall rating of 3.9 out of 5 for value for money. |
3.7 TPG is rated as good for value for money by our users. TPG has an overall rating of 3.7 out of 5 for value for money. |
| Technical Support |
4.8 Aussie Broadband's technical support is rated as excellent by our users. Aussie Broadband has an overall rating of 4.8 out of 5 for technical support. |
4.2 TPG's technical support is rated as very good by our users. TPG has an overall rating of 4.2 out of 5 for technical support. |
| Australian based technical support | Yes, Aussie Broadband does have Australian based technical support. | No, TPG uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Aussie Broadband uses call centres based in Australia. | TPG uses call centres based in Australia, India and Philippines. |
| Services Offered | Aussie Broadband offers a range of broadband and internet related services including NBN and 4G internet plans. | TPG offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Aussie Broadband - Basic Plus - nbn 25/10: 25Mbps, unlimited data for $79 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Aussie Broadband - Value - nbn 50/20: 50Mbps, unlimited data for $93 per month. |
TPG - NBN50: 50Mbps, unlimited data for $84.99 per month. |
| Cost of wireless broadband plan | ||
| Contact Details |
Aussie Broadband's phone number is: 1300 880 905 and website is: aussiebroadband.com.au |
TPG's phone number is: 13 14 23 and website is: tpg.com.au |
| Read Reviews | Read reviews of Aussie Broadband. | Read reviews of TPG. |
| Go to Aussie Broadband | Go to TPG |
Aussie Broadband and TPG NBN25 plans (25Mbps download speed)
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Basic Plus - nbn 25/10
NBN - Fixed Line
25 Mb/s
Unlimited data
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$79/mth | Go to site |
Aussie Broadband and TPG NBN50 plans (50Mbps download speed)
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NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
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$84.99/mth
$64.99 for first 6 months |
Go to site |
|
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Value - nbn 50/20
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$93/mth | Go to site |
Aussie Broadband and TPG Ultrafast plans (>100Mbps download speed)
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NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
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$94.99/mth
$64.99 for first 6 months |
Go to site |
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Fixed Wireless Fast
NBN - Fixed Wireless
160 Mb/s
Unlimited data
|
$95/mth | Go to site |
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Fast Fibre - nbn 500/50
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth | Go to site |
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Fast - nbn 100/20
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth | Go to site |
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Superfast Pro - nbn 250/100
NBN - Fixed Line
250 Mb/s
Unlimited data
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$109/mth | Go to site |
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Fast plus - nbn 100/40
NBN - Fixed Line
100 Mb/s
Unlimited data
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$109/mth | Go to site |
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Superfast Fibre - nbn 750/50
NBN - Fixed Line
750 Mb/s
Unlimited data
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$119/mth | Go to site |
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Fixed Wireless Superfast
NBN - Fixed Wireless
210 Mb/s
Unlimited data
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$119/mth | Go to site |
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Ultrafast Fibre - nbn 1000/100
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$129/mth | Go to site |
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Turbofast Pro - nbn 500/200
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$130/mth | Go to site |
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Ultrafast Pro - nbn 1000/400
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$150/mth | Go to site |
Summary of Aussie Broadband and TPG comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Aussie Broadband rates higher overall than TPG does.
- Recommended: Aussie Broadband is more highly recommended than TPG.
- Reliability: Aussie Broadband rates higher for reliability than TPG does.
- Customer Service: Aussie Broadband rates higher for customer service than TPG does.
- Value for Money: Aussie Broadband and TPG have pretty similar ratings in terms of value for money.
- Technical Support: Aussie Broadband rates higher for technical support than TPG does.
How to decide between Aussie Broadband and TPG? - next steps
- Read reviews of Aussie Broadband and TPG to see what people think of these companies
- Visit the website of each company and do some of your own research - Aussie Broadband and TPG
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Aussie Broadband vs TPG
Is Aussie Broadband better than TPG?
On Oz Broadband Reviews Aussie Broadband rates 4.5 out of 5 from 17 reviews and TPG rates 4 from 13 reviews. On recommend-to-a-friend, 94% of Aussie Broadband reviewers said they'd recommend the provider, vs 85% for TPG. On individual metrics, Aussie Broadband wins on customer service (4.9 vs 4.1) and tech support (4.8 vs 4.2). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Aussie Broadband or TPG?
Aussie Broadband's cheapest NBN50 plan is the Value - nbn 50/20 at $93/month ongoing. TPG's cheapest NBN50 plan is the NBN50 at $64.99/month intro for 6 months, then $84.99/month. TPG is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Aussie Broadband or TPG?
Aussie Broadband scores 4.9 out of 5 on customer service vs TPG's 4.1, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Aussie Broadband's call centre is based in Australia and TPG's is based in Australia, India and the Philippines.
What plans do Aussie Broadband and TPG offer?
Aussie Broadband offers 14 NBN plans. TPG offers 2 fibre plans and 2 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Aussie Broadband and TPG's call centres?
Aussie Broadband's customer support is based in Australia. TPG's customer support is based in Australia, India and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Aussie Broadband to TPG (or TPG to Aussie Broadband)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Aussie Broadband
We are paying too much for internet here. It should be a lot cheaper and there are no incentives for staying with a company for a long time. They are…
When we have experienced issue of no internet and slow internet speeds, they have been very quick to identify the issue and send out someone to fix it,…
About TPG
Connection always dropping out
Every time I've called them, they've been helpful. Rare to have an outage. However, $80pm is highway robbery, especially since they are charging $20 more…
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