Superloop Reviews 
87% of reviews would recommend Superloop to a friend
NBN plans from $72.00/mth · Partner
What real customers say about Superloop
Customers consistently praise Superloop for its reliable network performance, with speeds often matching advertised rates, even during peak hours. Many reviewers highlighted the quick activation process and the general consistency of their internet service. Several customers also found the customer service to be helpful and responsive, making troubleshooting straightforward and efficient.
However, a recurring complaint centres on price increases, with several reviewers noting significant jumps in monthly costs after introductory periods or over time. Some customers also experienced slow response times when contacting customer service or technical support. One reviewer mentioned a lengthy modem lock-in contract, and another reported difficulty in escalating technical issues.
Summary generated 1 June 2026 from 15 verified reviews. Auto-refreshed monthly.
About Superloop
Partner
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Phone : 1800 10 12 10
Availability : Australia Wide
Superloop is an ASX-listed Australian telco founded in 2014 by Bevan Slattery. It owns metropolitan fibre networks nationwide and runs its own fixed wireless service in parts of Adelaide, alongside nb
n plans everywhere. Now one of the bigger challengers to the major telcos, it also owns Exetel.
read more...Superloop NBN Plans
| Name | Download Speed | Data | Cost | Favourite |
|---|---|---|---|---|
| Everyday | 25 Mbps | Unlimited | $72 per month
$45 for first 6 months |
|
| Fixed Wireless Plus | 50 Mbps | Unlimited | $75 per month | |
| Show more NBN plans | ||||
Superloop Broadband Reviews
- 3 June, 2026
- Boronia VIC
- NBN - Residential
- Light speed
- $109 per month
- Activation : < 1 week
Good reliable connection, poor support
Good and reliable connection
Customer support is lacking a little
Reliable connection. Good speeds. Customer support can take a while to talk to
Customer Rating
Recommend to a friend : yes
- 3 June, 2026
- Boambee East NSW
- NBN - Residential
- Superloop NBN Lightspeed 1000/100mbit
- $120 per month
- Activation : < 1 week
Followup review of Superloop
Stability over the last 6 years has been rock solid.
Never had to contact customer support in the 6 years Ive been with them.
No changes - everything's been rock solid and fast!
Customer Rating
Recommend to a friend : yes
See their original review from July 2022 (4.8/5)
Reliable and built for power users
+ Very fast, good member portal and occasional bonus perks
– Customer Service wait is average
Originally signed up to take advantage of a 6 month discount 2 years ago - after that finished, they gave me a free 6 month upgrade to gigabit, then let me do another 6 month "new user" discount at the higher speed.
Also at the start of the lockdowns they offered a free Static IP (for the life of the account).
I've had maybe 2-3 dropouts a year, most of them in the middle of the night for maintenance.
The only time I had a problem was getting it connected in the first place, there was some issue with my FTTP NBN that they had to reset from their end, took about 45minutes on hold to get through but was then fixed in maybe 10 minutes.
I get solid 850mbit+ and 8-10ms ping at all times of the day, no noticiable slowdowns during peak times.
I'm super happy with them!
Original ratings — reliability 5, tech support 4, value 5, customer service 5.
- 29 May, 2026
- hoppers crossing VIC
- NBN - Residential
- 750/50 plan
- $75 per month
- Activation : < 1 week
Great service no issues
No lock in contract, cheap, quick setup,
fixing issues takes long, slow evening speeds, overseas support
Network performance is consistent; during peak hours, the speeds remain close to what the plan states. Superloop offers great pricing and is an affordable alternative to telcos like Telstra or Optus. However, the rating is kept at a moderate level because once the introductory period ends, the standard ongoing monthly prices increase significantl
Customer Rating
Recommend to a friend : yes
- 30 September, 2025
- Palm Beach QLD
- NBN - Residential
- Lightspeed
- $85 per month
- Activation : 1 week
Decent company!
Friendly and helpful online chat support
none yet.
A lot less hassle compared to telstra. Actually helpful.
Customer Rating
Recommend to a friend : yes
- 21 July, 2025
- Melbourne VIC
- NBN - Residential
- 100/20 Mbps
- $85 per month
- Activation : 1 week
Good service
Reliable, Fast, Friendly
Cost increases
Service is decent, and speeds are as advertised. I haven't had much need to contact customer service or technical support but they seem friendly enough. No issues with sign up, was a quick connection.
Customer Rating
Recommend to a friend : yes
- 27 January, 2025
- Eschol Park NSW
- NBN - Residential
- Extra Value
- $81 per month
- Activation : 1 week
Good reputation but customer service is lacking
Good connection times when transferring from alternative ISP
Customer service isnt local and will not help escalate issues rather say the problem is your network
I was suffering from high latency, packet loss and drop outs, it took me over a month before Superloop agreed to escalate the issue to a NBN technician. I was told numerous times the issue was my network, through my own troubleshooting I was able to identify that this issue had nothing to do with my router or network set up. Once a tech attended my property they identified the issue within minutes and fixed on the sport with the same appointment.
Superloop would do well to listen to their customers actual concerns rather than handballing the responsibility back onto the customer to fix.
Customer Rating
Recommend to a friend : no
- 17 January, 2025
- Louth Park NSW
- NBN - Residential
- Lightspeed
- $99 per month
- Activation : < 1 week
Its fast and it works
Quick to sign up and provide hardware
none
I wanted to drop Telstra and took a punt with Superloop and its fine.
Customer Rating
Recommend to a friend : yes
- 17 January, 2025
- Loganlea QLD
- NBN - Residential
- Value Bundle
- $89 per month
- Activation : < 1 week
Superloop customer
Good customer service
Price
I like the company, but it seems like the catch is the modem they make you hold onto for 36 months. Thats a bit long.
Customer Rating
Recommend to a friend : no
- 16 January, 2025
- Maribyrnong VIC
- NBN - Residential
- 100/40 Unlimited
- $95 per month
- Activation : 1 week
Great internet service, highly recommend
Great service at a great price, high speeds and little downtime
Fairly regular maintenance disruptions, but this often happens overnight so disruption is minimal
My internet was activated within a day, and has been consistent and high speed ever since. There are semi-regular maintenance disruptions, but these are always alerted ahead of time and are usually between midnight and 6am. Bills are direct debited and there are late payment fees, but no lock-in contracts
Customer Rating
Recommend to a friend : yes
- 16 January, 2025
- Collaroy NSW
- NBN - Residential
- 1000
- $99 per month
- Activation : 2 weeks
Awesome Speed
Good online chat
Took 3 visits to initially connect with different teams
Overall a great service once connected
Customer Rating
Recommend to a friend : yes
Where is Superloop available?
Superloop sells NBN plans, so coverage matches the NBN footprint. Plans are available to households in Sydney, Newcastle, Brisbane, Melbourne, Adelaide, Perth, Canberra, and Darwin, along with regional Australia where the underlying network reaches. Enter your address on the Superloop site to confirm what's available at your premises.
Frequently asked questions about Superloop
Is Superloop any good?
Based on 15 verified reviews on Oz Broadband Reviews, Superloop is well rated — overall rating 4.3 out of 5. 87% of reviewers said they would recommend Superloop to a friend.
How much does Superloop's cheapest NBN plan cost?
Superloop's cheapest active NBN plan is the Everyday at $45.00/month (intro price for the first 6 months, then $72.00/mth) — 25 Mbps download with unlimited data.
What plans does Superloop offer?
Superloop currently offers 8 NBN plans listed on Oz Broadband Reviews. See the full list of plans above with prices, speeds and data limits.
Where is Superloop's call centre?
Superloop's customer support is based in Australia. Australian-based support is often a differentiator for customers who prefer onshore service.
How can I contact Superloop?
You can reach Superloop by phone on 1800 10 12 10 or online at superloop.com. Note that contact details can change — always double-check on Superloop's official website before signing up.
Where can I read reviews of Superloop?
You can read the 15 verified reviews of Superloop above on this page. Reviews on Oz Broadband Reviews are submitted by real Australian customers and verified via email and phone to filter out spam and fake reviews.
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