Superloop vs Vodafone - Which is the best NBN internet provider?
Vodafone, a global giant, offers NBN as part of its broader telco services, often appealing to customers who prefer a single provider for mobile and internet. Superloop, on the other hand, is an Australian-owned internet specialist, frequently praised by reviewers for its consistent speeds and quick activation, though some customers note frustrations with technical support response times and steady price increases. Vodafone generally suits those wanting a familiar brand and bundled options, while Superloop is often chosen by users prioritising raw internet performance and a local focus.
NBN plans from $72.00/mth · Partner
Superloop and Vodafone are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Superloop and Vodafone internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Superloop | Vodafone |
|---|---|---|
| About |
 Partner |
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| Superloop is an ASX-listed Australian telco founded in 2014 by Bevan Slattery. It owns metropolitan fibre networks nationwide and runs its own fixed wireless service in parts of Adelaide, alongside nbn plans everywhere. Now one of the bigger challengers to the major telcos, it also owns Exetel. | Vodafone is one of Australia's three major mobile networks and has been part of TPG Telecom since the 2020 merger. Alongside mobile it sells nbn and 5G home wireless broadband. | |
| Go to Superloop | Go to Vodafone | |
| Overall Rating |
4.3
Superloop has a overall rating of 4.3 out of 5 based on 15 reviews. Superloop is a very good broadband internet provider according to our users. |
4.2
Vodafone has an overall rating of 4.2 out of 5 based on 8 reviews. Vodafone is a very good broadband internet provider according to our users. |
| Recommended | 87% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider. | 88% of people who have written reviews on this site would recommend Vodafone to their friends as a broadband internet provider. |
| Reliability |
4.5 Superloop's reliability is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for reliability. |
3.8 Vodafone's reliability is rated as good by our users. Vodafone has an overall rating of 3.8 out of 5 for reliability. |
| Customer Service |
4.1 Superloop's customer service is rated as very good by our users. Superloop has an overall rating of 4.1 out of 5 for customer service. |
4.5 Vodafone's customer service is rated as excellent by our users. Vodafone has an overall rating of 4.5 out of 5 for customer service. |
| Value for Money |
4.1 Superloop is rated as very good for value for money by our users. Superloop has an overall rating of 4.1 out of 5 for value for money. |
4 Vodafone is rated as very good for value for money by our users. Vodafone has an overall rating of 4 out of 5 for value for money. |
| Technical Support |
4.4 Superloop's technical support is rated as very good by our users. Superloop has an overall rating of 4.4 out of 5 for technical support. |
4.3 Vodafone's technical support is rated as very good by our users. Vodafone has an overall rating of 4.3 out of 5 for technical support. |
| Australian based technical support | Yes, Superloop does have Australian based technical support. | No, Vodafone uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Superloop uses call centres based in Australia. | Vodafone uses call centres based in Australia, India and Egypt. |
| Services Offered | Superloop offers a range of broadband and internet related services including NBN internet plans. | Vodafone offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Superloop - Everyday: 25Mbps, unlimited data for $72 per month. |
Vodafone - Basic: 25Mbps, unlimited data for $74 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Superloop - Fixed Wireless Plus: 50Mbps, unlimited data for $75 per month. Superloop - Extra Value: 50Mbps, unlimited data for $85 per month. |
Vodafone - Essential: 50Mbps, unlimited data for $84 per month. |
| Cost of wireless broadband plan |
Vodafone - 5G Home Internet Basic (5G): 19Mbps, unlimited data for $60 per month. |
|
| Contact Details |
Superloop's phone number is: 1800 10 12 10 and website is: superloop.com |
Vodafone's phone number is: 1300 650 410 and website is: vodafone.com.au |
| Read Reviews | Read reviews of Superloop. | Read reviews of Vodafone. |
| Go to Superloop | Go to Vodafone |
Superloop and Vodafone NBN25 plans (25Mbps download speed)
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Everyday
NBN - Fixed Line
25 Mb/s
Unlimited data
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$72/mth
$45 for first 6 months |
Go to site |
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Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
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$74/mth | Go to site |
Superloop and Vodafone NBN50 plans (50Mbps download speed)
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Fixed Wireless Plus
NBN - Fixed Wireless
50 Mb/s
Unlimited data
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$75/mth | Go to site |
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Essential
NBN - Fixed Line
50 Mb/s
Unlimited data
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$84/mth | Go to site |
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Extra Value
NBN - Fixed Line
50 Mb/s
Unlimited data
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$85/mth
$65 for first 6 months |
Go to site |
Superloop and Vodafone Ultrafast plans (>100Mbps download speed)
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Home Fast
NBN - Fixed Wireless
90 Mb/s
Unlimited data
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$79/mth | Go to site |
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Fixed Wireless Super Fast
NBN - Fixed Wireless
120 Mb/s
Unlimited data
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$89/mth | Go to site |
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Essential+
NBN - Fixed Line
500 Mb/s
Unlimited data
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$89/mth
$69 for first 12 months |
Go to site |
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Home Fast+
NBN - Fixed Line
740 Mb/s
Unlimited data
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$94/mth
$74 for first 12 months |
Go to site |
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Family Max
NBN - Fixed Line
500 Mb/s
Unlimited data
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$95/mth
$69 for first 6 months |
Go to site |
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Home Superfast
NBN - Fixed Line
850 Mb/s
Unlimited data
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$104/mth
$84 for first 12 months |
Go to site |
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Megaspeed
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$104/mth
$75 for first 6 months |
Go to site |
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Lightspeed
NBN - Fixed Line
860 Mb/s
860 GB
|
$109/mth
$79 for first 6 months |
Go to site |
Summary of Superloop and Vodafone comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Superloop and Vodafone have pretty similiar ratings overall.
- Recommended: Superloop and Vodafone are recommended about the same.
- Reliability: Superloop rates higher for reliability than Vodafone does.
- Customer Service: Vodafone rates higher for customer service than Superloop does.
- Value for Money: Superloop and Vodafone have pretty similar ratings in terms of value for money.
- Technical Support: Superloop and Vodafone have pretty similar ratings in terms of technical support.
How to decide between Superloop and Vodafone? - next steps
- Read reviews of Superloop and Vodafone to see what people think of these companies
- Visit the website of each company and do some of your own research - Superloop and Vodafone
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Superloop vs Vodafone
Is Superloop better than Vodafone?
On Oz Broadband Reviews Superloop rates 4.3 out of 5 from 15 reviews and Vodafone rates 4.2 from 8 reviews. On individual metrics, Superloop wins on reliability (4.5 vs 3.8); Vodafone wins on customer service (4.5 vs 4.1). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Superloop or Vodafone?
Superloop's cheapest NBN50 plan is the Extra Value at $65/month intro for 6 months, then $85/month. Vodafone's cheapest NBN50 plan is the Essential at $84/month ongoing. Vodafone is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Superloop or Vodafone?
Vodafone scores 4.5 out of 5 on customer service vs Superloop's 4.1, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Superloop's call centre is based in Australia and Vodafone's is based in Australia, India and Egypt.
What plans do Superloop and Vodafone offer?
Superloop offers 8 NBN plans. Vodafone offers 5 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Superloop and Vodafone's call centres?
Superloop's customer support is based in Australia. Vodafone's customer support is based in Australia, India and Egypt. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Superloop to Vodafone (or Vodafone to Superloop)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Superloop
Reliable connection. Good speeds. Customer support can take a while to talk to
No changes - everything's been rock solid and fast!
About Vodafone
My Vodafone 5G home internet plan has been able to support me with all my working from home needs over the pandemic, as well as all of my various…
Customer Service: I have always had a seamless time contacting and resolving problems with Vodafone's customer service team. 5/5 Technical Support: As…
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