Vodafone Reviews

1. 20 August, 2023
2. Croydon Park NSW
3. NBN - Residential
4. 5G Home Internet Plus
5. $60 per month
6. Activation : 1 week

Totally satisfactory internet plan with discount for mobile plan holders

Technical setup was easy, discount for mobile phone plan providers, wide coverage network, good speed

Frequent work on network means drop outs, customer service can be hit and miss

My Vodafone 5G home internet plan has been able to support me with all my working from home needs over the pandemic, as well as all of my various streaming and downloading. I appreciate the monthly discount for people who bundle it with their phone plan (although I find their mobile 5G coverage to be spotty when leaving the city). The service is fast, effective, and the wifi speed is good and consistent.

I would urge other customers to be wary - Vodafone are frequently upgrading their network, and my biggest issue has been drops in coverage with this. There is usually warning given, but it can be very inconvenient.

Recommend to a friend : yes

1. 9 March, 2023
2. East Brisbane QLD
3. Wireless - Residential
4. Vodafone 4g Wireless Unlimited
5. $60 per month
6. Activation : 1 week

Great Company, Mediocre Product

Excellent customer service. Highquality products or services. Fast and efficient delivery or response times

Connection appearing unreliable. Value for money can be bought in line with competitors.

Customer Service: I have always had a seamless time contacting and resolving problems with Vodafone's customer service team. 5/5
Technical Support: As above, the Customer Service ties in with their ability to offer fantastic Technical Support. 5/5
Connection Reliability: My previous plan (which was with Vodafone) worked perfectly, I have recently upgraded to their new "Smart" Modem which has resulted in some slight connection degradation. Multiple outage interruptions throughout the day has significantly impacted by outlook on this service. 3/5
Value for Money: I have been offered cheaper rates (by Vodafone) for this exact product. I recently attempted to convert to NBN which unfortunately fell through, and I am as such back with Vodafone's 4G Wireless Connection. 3/5

Recommend to a friend : yes

1. 8 February, 2023
2. Birkdale QLD
3. NBN - Residential
4. Not known
5. $65 per month
6. Activation : 1 week

Vodaphone id for me

Price,Service, fast downloads

None

Vodaphone has looked after us for 4 years now without any problems. Last year they put us on a great plan based around our usage. Great instore staff, always willing to help without waiting too long

Recommend to a friend : yes

1. 5 October, 2022
2. Marsden Park NSW
3. NBN - Residential
4. NBN 100
5. $85 per month
6. Activation : 7 weeks

Great Service

Great Service

Still waiting for a resolution on issues with of active connections

I was an existing customer with vodafone, moved to mate and rejoined. No drop outs

Recommend to a friend : yes

1. 2 June, 2022
2. Seaford VIC
3. NBN - Residential
4. NBN home fast
5. $80 per month
6. Activation : < 1 week

Terrible broadband

simple connection

dropouts all day since we switched

Regretting switching from optus to vodafone. The speeds are lower and the internet drops out all day everyday. They are telling us the problem is in our lines and we need to pay an electrician to fix it. We had no problems with optus for 6 years here before hand and it changed the day we switched over. Do not switch to them!

Recommend to a friend : no

1. 1 April, 2022
2. Gladesville NSW
3. Wireless - Residential
4. Felix Mobile
5. $35 per month
6. Activation : < 1 week

Excellent value, truly unlimited data, Vodafone patchy

The best value plan out of all of the ones that I have tried and fit my requirements, very good customer support quick, a real person, always get an answer

The Vodafone network is a bit patchy, I have experienced random cutouts that last for a few minutes twice in the past month

The customer service is very good as you are paired with a real person rather than a bot. You talk with a very friendly person who always can give you an answer. The data is capped at 20mb/s, but it is more than fine for non-competitive gaming and up to 1440p YouTube video streaming.
The Voda network coverage is quite patchy in my experience in North Sydney, sometimes I'm only getting 3-4Mmb/s download and upload, which is too slow to do anything more than web surfing. Also have experienced a few random cut-outs, typically lasting a few minutes.

Recommend to a friend : yes

1. 31 January, 2022
2. Windsor QLD
3. Wireless - Residential
4. 4G Home Wireless Plan
5. $80 per month
6. Activation : 1 week

Great service, very little issues.

Quick. Easy. Great pricing.

Occasional drop outs.

Very happy with our vodafone service. We've only had minor issues and they've been fixed straight away.

Recommend to a friend : yes

1. 15 January, 2022
2. Edwardstown SA
3. Wireless - Residential
4. 60
5. $60 per month
6. Activation : < 1 week

Excellent

Been with Vodaphone for 18 years

Nothing negative

I love Vodaphone, better than the others I've tried.

Recommend to a friend : yes

1. 5 October, 2021
2. South Yarra VIC
3. NBN - Residential
4. nbn 50
5. $70 per month
6. Activation : 9 weeks

Slow unreliable

Customer Service are nice

nbn speeds not as advertised

Hardly ever gets to 50bps. i will be switching as soon as my contract is up.

Recommend to a friend : no

1. 7 September, 2021
2. Bulleen VIC
3. NBN - Residential
4. NBN50/20
5. $60 per month
6. Activation : 3 weeks

Ok Speeds at reasonable price but dont expect goods customer service or support

SPEED , COST

SERVICE, RELIABILITY, MOVING HOME EXPERIENCE

I've had extensive issues with customer service, their wait time and the attitude of customer service staff which is clearly outsourced to Asia (india - this was confirmed on the phone call).

The price and service is good however and is the only reason why i've stayed.

Recommend to a friend : no