Vodafone vs TPG - Which is the best NBN internet provider?
Vodafone and TPG are two big names in Australian broadband, but they come from different corners of the market. Vodafone is a mobile-first player expanding into home internet, often bundling plans, while TPG has a long history as an internet service provider, known for its reliable connections. Real reviews show TPG customers appreciate its consistent speeds and stability over many years, though some wish for faster support on billing issues. Vodafone, on the other hand, often appeals to those already with their mobile service looking for an integrated experience.
Vodafone and TPG are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Vodafone and TPG internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Vodafone | TPG |
|---|---|---|
| About |
|
 |
| Vodafone is one of Australia's three major mobile networks and has been part of TPG Telecom since the 2020 merger. Alongside mobile it sells nbn and 5G home wireless broadband. | TPG is a long-running budget broadband brand that merged with Vodafone in 2020 to form TPG Telecom, now one of Australia's largest telco groups (it also owns iiNet). TPG-branded plans remain a low-cost way onto the nbn. | |
| Go to Vodafone | Go to TPG | |
| Overall Rating |
4.2
Vodafone has a overall rating of 4.2 out of 5 based on 8 reviews. Vodafone is a very good broadband internet provider according to our users. |
4
TPG has an overall rating of 4 out of 5 based on 13 reviews. TPG is a very good broadband internet provider according to our users. |
| Recommended | 88% of people who have written reviews on this site would recommend Vodafone to their friends as a broadband internet provider. | 85% of people who have written reviews on this site would recommend TPG to their friends as a broadband internet provider. |
| Reliability |
3.8 Vodafone's reliability is rated as good by our users. Vodafone has an overall rating of 3.8 out of 5 for reliability. |
4 TPG's reliability is rated as very good by our users. TPG has an overall rating of 4 out of 5 for reliability. |
| Customer Service |
4.5 Vodafone's customer service is rated as excellent by our users. Vodafone has an overall rating of 4.5 out of 5 for customer service. |
4.1 TPG's customer service is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for customer service. |
| Value for Money |
4 Vodafone is rated as very good for value for money by our users. Vodafone has an overall rating of 4 out of 5 for value for money. |
3.7 TPG is rated as good for value for money by our users. TPG has an overall rating of 3.7 out of 5 for value for money. |
| Technical Support |
4.3 Vodafone's technical support is rated as very good by our users. Vodafone has an overall rating of 4.3 out of 5 for technical support. |
4.2 TPG's technical support is rated as very good by our users. TPG has an overall rating of 4.2 out of 5 for technical support. |
| Australian based technical support | No, Vodafone uses a mix of Australian based and overseas call centres for technical support. | No, TPG uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Vodafone uses call centres based in Australia, India and Egypt. | TPG uses call centres based in Australia, India and Philippines. |
| Services Offered | Vodafone offers a range of broadband and internet related services including NBN internet plans. | TPG offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Vodafone - Basic: 25Mbps, unlimited data for $74 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Vodafone - Essential: 50Mbps, unlimited data for $84 per month. |
TPG - NBN50: 50Mbps, unlimited data for $84.99 per month. |
| Cost of wireless broadband plan |
Vodafone - 5G Home Internet Basic (5G): 19Mbps, unlimited data for $60 per month. |
|
| Contact Details |
Vodafone's phone number is: 1300 650 410 and website is: vodafone.com.au |
TPG's phone number is: 13 14 23 and website is: tpg.com.au |
| Read Reviews | Read reviews of Vodafone. | Read reviews of TPG. |
| Go to Vodafone | Go to TPG |
Vodafone and TPG NBN25 plans (25Mbps download speed)
|
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$74/mth | Go to site |
Vodafone and TPG NBN50 plans (50Mbps download speed)
|
|
Essential
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84/mth | Go to site |
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84.99/mth
$64.99 for first 6 months |
Go to site |
Vodafone and TPG Ultrafast plans (>100Mbps download speed)
|
|
Essential+
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$89/mth
$69 for first 12 months |
Go to site |
|
|
Home Fast+
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$94/mth
$74 for first 12 months |
Go to site |
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$64.99 for first 6 months |
Go to site |
|
|
Home Superfast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$104/mth
$84 for first 12 months |
Go to site |
Summary of Vodafone and TPG comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Vodafone and TPG have pretty similiar ratings overall.
- Recommended: Vodafone and TPG are recommended about the same.
- Reliability: Vodafone and TPG have pretty similar ratings for reliability.
- Customer Service: Vodafone rates higher for customer service than TPG does.
- Value for Money: Vodafone rates higher for value for money than TPG does.
- Technical Support: Vodafone and TPG have pretty similar ratings in terms of technical support.
How to decide between Vodafone and TPG? - next steps
- Read reviews of Vodafone and TPG to see what people think of these companies
- Visit the website of each company and do some of your own research - Vodafone and TPG
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Vodafone vs TPG
Is Vodafone better than TPG?
On Oz Broadband Reviews Vodafone rates 4.2 out of 5 from 8 reviews and TPG rates 4 from 13 reviews. On individual metrics, Vodafone wins on customer service (4.5 vs 4.1). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Vodafone or TPG?
Vodafone's cheapest NBN50 plan is the Essential at $84/month ongoing. TPG's cheapest NBN50 plan is the NBN50 at $64.99/month intro for 6 months, then $84.99/month.
Which has better customer service, Vodafone or TPG?
Vodafone scores 4.5 out of 5 on customer service vs TPG's 4.1, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Vodafone's call centre is based in Australia, India and Egypt and TPG's is based in Australia, India and the Philippines.
What plans do Vodafone and TPG offer?
Vodafone offers 5 NBN plans and 3 wireless plans. TPG offers 2 NBN plans and 2 fibre plans. See the full plan tables above for prices, speeds and data limits.
Where are Vodafone and TPG's call centres?
Vodafone's customer support is based in Australia, India and Egypt. TPG's customer support is based in Australia, India and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Vodafone to TPG (or TPG to Vodafone)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Vodafone
My Vodafone 5G home internet plan has been able to support me with all my working from home needs over the pandemic, as well as all of my various…
Customer Service: I have always had a seamless time contacting and resolving problems with Vodafone's customer service team. 5/5 Technical Support: As…
About TPG
Connection always dropping out
Every time I've called them, they've been helpful. Rare to have an outage. However, $80pm is highway robbery, especially since they are charging $20 more…
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