Future Broadband vs Optus - Which is the best NBN internet provider?
Optus is a major player offering comprehensive NBN packages with reliable connections for families, though some customers report internet dropouts and frustrating customer service experiences. Future Broadband, on the other hand, is a smaller, more budget-friendly option, often appealing to those who prioritise lower monthly costs over a bundled service. This comparison breaks down how Optus and Future Broadband stack up for your home internet needs.
Future Broadband and Optus are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Future Broadband and Optus internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Future Broadband | Optus |
|---|---|---|
| About |
 |
 |
| Future Broadband was founded in late 2017 as a Telecommunications Provider focused on delivering only the highest quality data and voice services. All staff are based in Perth, WA. | Optus is Australia's second-largest telco, owned by Singapore's Singtel. It sells nbn and 5G home internet, often bundled with mobile and entertainment, all backed by its own nationwide mobile network. | |
| Go to Future Broadband | Go to Optus | |
| Overall Rating | [Not enough reviews] |
3.9
Optus has an overall rating of 3.9 out of 5 based on 9 reviews. Optus is a good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 67% of people who have written reviews on this site would recommend Optus to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.1 Optus's reliability is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
3.8 Optus's customer service is rated as good by our users. Optus has an overall rating of 3.8 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.8 Optus is rated as good for value for money by our users. Optus has an overall rating of 3.8 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
3.7 Optus's technical support is rated as good by our users. Optus has an overall rating of 3.7 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, Optus uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | Optus uses call centres based in Australia, India and Philippines. |
| Services Offered | [Not enough reviews] | Optus offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Future Broadband - Value 25/8: 25Mbps, unlimited data for $70 per month. |
Optus - Basic: 25Mbps, unlimited data for $79 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Future Broadband - Performance 50/18: 50Mbps, unlimited data for $90 per month. |
Optus - Everyday: 50Mbps, unlimited data for $95 per month. |
| Cost of wireless broadband plan |
Optus - Everyday Basic 4G (4G): 14Mbps, unlimited data for $59 per month. |
|
| Contact Details |
Future Broadband's phone number is: 08 6117 0600 and website is: futurebroadband.com.au |
Optus's phone number is: 1300 300 693 and website is: optus.com.au |
| Read Reviews | Read reviews of Future Broadband. | Read reviews of Optus. |
| Go to Future Broadband | Go to Optus |
Future Broadband and Optus NBN25 plans (25Mbps download speed)
|
Value 25/8
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$70/mth | Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79/mth | Go to site |
Future Broadband and Optus NBN50 plans (50Mbps download speed)
|
|
Enterprise 50/18
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
Performance 50/18
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
Everyday
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
Future Broadband and Optus Ultrafast plans (>100Mbps download speed)
|
|
Value 500/45
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Fast 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$79 for first 12 months |
Go to site |
|
|
Fast 100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$99/mth
$79 for first 12 months |
Go to site |
|
|
Enterprise 95/18
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
Performance 95/18
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
Performance 250/90
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
Performance 100/36
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
Enterprise 100/36
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
Enterprise 250/90
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$129/mth
$109 for first 12 months |
Go to site |
|
|
Performance 750/90
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$130/mth | Go to site |
|
|
Enterprise 750/90
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$130/mth | Go to site |
|
|
Performance 500/185
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$175/mth | Go to site |
|
|
Enterprise 500/185
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$175/mth | Go to site |
Summary of Future Broadband and Optus comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Optus rates higher overall than Future Broadband does.
- Recommended: Optus is more highly recommended than Future Broadband.
- Reliability: Optus rates higher for reliability than Future Broadband does.
- Customer Service: Optus rates higher for customer service than Future Broadband does.
- Value for Money: Optus rates higher for value for money than Future Broadband does.
- Technical Support: Optus rates higher for technical support than Future Broadband does.
How to decide between Future Broadband and Optus? - next steps
- Read reviews of Future Broadband and Optus to see what people think of these companies
- Visit the website of each company and do some of your own research - Future Broadband and Optus
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Future Broadband vs Optus
Is Future Broadband better than Optus?
Optus has 9 verified reviews on Oz Broadband Reviews and an overall rating of 3.9 out of 5. Future Broadband has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Future Broadband or Optus?
Future Broadband's cheapest NBN50 plan is the Performance 50/18 at $90/month ongoing. Optus's cheapest NBN50 plan is the Everyday at $95/month ongoing. Future Broadband is cheaper on the ongoing price after any intro period ends.
What plans do Future Broadband and Optus offer?
Future Broadband offers 14 NBN plans. Optus offers 5 NBN plans and 4 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Future Broadband and Optus's call centres?
Future Broadband's customer support is based in Australia. Optus's customer support is based in Australia, India and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Future Broadband to Optus (or Optus to Future Broadband)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Optus
Reliable enough, but had plenty of issues with technical support throughout the years. Also never told if theres a better price on a current plan, happy…
Optus is a well oiled machine, they have reliable communication, setting up was easy, though there has been a price increase while having it, it is reliable.
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