Optus vs TPG - Which is the best NBN internet provider?
Optus is a major telco offering a premium experience with reliable connections and easy setup, often suiting households of all sizes despite some concerns about price increases and customer service wait times. TPG, on the other hand, is known for consistent speeds and value, particularly for budget-conscious users, though reviews also mention price hikes and occasional peak hour slowdowns. Ultimately, Optus aims for a more comprehensive package, while TPG focuses on solid performance at a competitive price point.
Optus and TPG are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Optus and TPG internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Optus | TPG |
|---|---|---|
| About |
 |
 |
| Optus is Australia's second-largest telco, owned by Singapore's Singtel. It sells nbn and 5G home internet, often bundled with mobile and entertainment, all backed by its own nationwide mobile network. | TPG is a long-running budget broadband brand that merged with Vodafone in 2020 to form TPG Telecom, now one of Australia's largest telco groups (it also owns iiNet). TPG-branded plans remain a low-cost way onto the nbn. | |
| Go to Optus | Go to TPG | |
| Overall Rating |
3.9
Optus has a overall rating of 3.9 out of 5 based on 9 reviews. Optus is a good broadband internet provider according to our users. |
4
TPG has an overall rating of 4 out of 5 based on 13 reviews. TPG is a very good broadband internet provider according to our users. |
| Recommended | 67% of people who have written reviews on this site would recommend Optus to their friends as a broadband internet provider. | 85% of people who have written reviews on this site would recommend TPG to their friends as a broadband internet provider. |
| Reliability |
4.1 Optus's reliability is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for reliability. |
4 TPG's reliability is rated as very good by our users. TPG has an overall rating of 4 out of 5 for reliability. |
| Customer Service |
3.8 Optus's customer service is rated as good by our users. Optus has an overall rating of 3.8 out of 5 for customer service. |
4.1 TPG's customer service is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for customer service. |
| Value for Money |
3.8 Optus is rated as good for value for money by our users. Optus has an overall rating of 3.8 out of 5 for value for money. |
3.7 TPG is rated as good for value for money by our users. TPG has an overall rating of 3.7 out of 5 for value for money. |
| Technical Support |
3.7 Optus's technical support is rated as good by our users. Optus has an overall rating of 3.7 out of 5 for technical support. |
4.2 TPG's technical support is rated as very good by our users. TPG has an overall rating of 4.2 out of 5 for technical support. |
| Australian based technical support | No, Optus uses a mix of Australian based and overseas call centres for technical support. | No, TPG uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Optus uses call centres based in Australia, India and Philippines. | TPG uses call centres based in Australia, India and Philippines. |
| Services Offered | Optus offers a range of broadband and internet related services including internet plans. | TPG offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Optus - Basic: 25Mbps, unlimited data for $79 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Optus - Everyday: 50Mbps, unlimited data for $95 per month. |
TPG - NBN50: 50Mbps, unlimited data for $84.99 per month. |
| Cost of wireless broadband plan |
Optus - Everyday Basic 4G (4G): 14Mbps, unlimited data for $59 per month. |
TPG - 5G Plus (5G): 50Mbps, unlimited data for $59.99 per month. |
| Contact Details |
Optus's phone number is: 1300 300 693 and website is: optus.com.au |
TPG's phone number is: 13 14 23 and website is: tpg.com.au |
| Read Reviews | Read reviews of Optus. | Read reviews of TPG. |
| Go to Optus | Go to TPG |
Optus and TPG NBN25 plans (25Mbps download speed)
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79/mth | Go to site |
Optus and TPG NBN50 plans (50Mbps download speed)
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84.99/mth
$64.99 for first 6 months |
Go to site |
|
|
Everyday
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
Optus and TPG Ultrafast plans (>100Mbps download speed)
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$64.99 for first 6 months |
Go to site |
|
|
Fast 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$79 for first 12 months |
Go to site |
|
|
Fast 100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$99/mth
$79 for first 12 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$129/mth
$109 for first 12 months |
Go to site |
Summary of Optus and TPG comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Optus and TPG have pretty similiar ratings overall.
- Recommended: TPG is more highly recommended than Optus.
- Reliability: Optus and TPG have pretty similar ratings for reliability.
- Customer Service: TPG rates higher for customer service than Optus does.
- Value for Money: Optus and TPG have pretty similar ratings in terms of value for money.
- Technical Support: TPG rates higher for technical support than Optus does.
How to decide between Optus and TPG? - next steps
- Read reviews of Optus and TPG to see what people think of these companies
- Visit the website of each company and do some of your own research - Optus and TPG
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Optus vs TPG
Is Optus better than TPG?
On Oz Broadband Reviews Optus rates 3.9 out of 5 from 9 reviews and TPG rates 4 from 13 reviews. On recommend-to-a-friend, 85% of TPG reviewers said they'd recommend the provider, vs 67% for Optus. On individual metrics, TPG wins on tech support (4.2 vs 3.7). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Optus or TPG?
Optus's cheapest NBN50 plan is the Everyday at $95/month ongoing. TPG's cheapest NBN50 plan is the NBN50 at $64.99/month intro for 6 months, then $84.99/month. TPG is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Optus or TPG?
TPG scores 4.1 out of 5 on customer service vs Optus's 3.8, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Optus's call centre is based in Australia, India and the Philippines and TPG's is based in Australia, India and the Philippines.
What plans do Optus and TPG offer?
Optus offers 5 NBN plans and 4 wireless plans. TPG offers 2 NBN plans, 2 fibre plans and 2 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Optus and TPG's call centres?
Optus's customer support is based in Australia, India and the Philippines. TPG's customer support is based in Australia, India and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Optus to TPG (or TPG to Optus)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Optus
Reliable enough, but had plenty of issues with technical support throughout the years. Also never told if theres a better price on a current plan, happy…
Optus is a well oiled machine, they have reliable communication, setting up was easy, though there has been a price increase while having it, it is reliable.
About TPG
Connection always dropping out
Every time I've called them, they've been helpful. Rare to have an outage. However, $80pm is highway robbery, especially since they are charging $20 more…
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