Moose Mobile vs Superloop - Which is the best NBN internet provider?
Superloop is often praised by customers for its reliable network and consistent speeds, making it a solid choice for those prioritising performance, though some note price increases over time. Moose Mobile, on the other hand, generally offers a more budget-friendly entry point, appealing to users looking for value without the frills. Essentially, Superloop suits those who want a strong, dependable connection and don't mind paying a bit more, while Moose Mobile is for the cost-conscious consumer.
NBN plans from $72.00/mth · Partner
Moose Mobile and Superloop are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Moose Mobile and Superloop internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Moose Mobile | Superloop |
|---|---|---|
| About |
|
 Partner |
| Moose Mobile is an Australian provider on the Optus network, best known for low-cost mobile plans, and also offers home and wireless broadband options. | Superloop is an ASX-listed Australian telco founded in 2014 by Bevan Slattery. It owns metropolitan fibre networks nationwide and runs its own fixed wireless service in parts of Adelaide, alongside nbn plans everywhere. Now one of the bigger challengers to the major telcos, it also owns Exetel. | |
| Go to Moose Mobile | Go to Superloop | |
| Overall Rating | [Not enough reviews] |
4.3
Superloop has an overall rating of 4.3 out of 5 based on 15 reviews. Superloop is a very good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 87% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.5 Superloop's reliability is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4.1 Superloop's customer service is rated as very good by our users. Superloop has an overall rating of 4.1 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
4.1 Superloop is rated as very good for value for money by our users. Superloop has an overall rating of 4.1 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.4 Superloop's technical support is rated as very good by our users. Superloop has an overall rating of 4.4 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | Yes, Superloop does have Australian based technical support. |
| Call Centre Location | [Not enough reviews] | Superloop uses call centres based in Australia. |
| Services Offered | [Not enough reviews] | Superloop offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Moose Mobile - Value: 25Mbps, unlimited data for $64.8 per month. |
Superloop - Everyday: 25Mbps, unlimited data for $72 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Moose Mobile - Premium: 50Mbps, unlimited data for $83.8 per month. |
Superloop - Extra Value: 50Mbps, unlimited data for $85 per month. Superloop - Fixed Wireless Plus: 50Mbps, unlimited data for $89 per month. |
| Cost of wireless broadband plan | ||
| Contact Details |
Moose Mobile's phone number is: 1300 566 673 and website is: moosemobile.com.au |
Superloop's phone number is: 1800 10 12 10 and website is: superloop.com |
| Read Reviews | Read reviews of Moose Mobile. | Read reviews of Superloop. |
| Go to Moose Mobile | Go to Superloop |
Moose Mobile and Superloop NBN25 plans (25Mbps download speed)
|
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$64.8/mth
$44.8 for first 6 months |
Go to site |
|
Everyday
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$72/mth
$45 for first 6 months |
Go to site |
Moose Mobile and Superloop NBN50 plans (50Mbps download speed)
|
|
Premium
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$83.8/mth
$59.8 for first 6 months |
Go to site |
|
|
Extra Value
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$85/mth
$65 for first 6 months |
Go to site |
|
|
Fixed Wireless Plus
NBN - Fixed Wireless
50 Mb/s
Unlimited data
|
$89/mth
$75 for first 6 months |
Go to site |
Moose Mobile and Superloop Ultrafast plans (>100Mbps download speed)
|
|
Elite
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$86.8/mth
$63.8 for first 6 months |
Go to site |
|
|
Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$86.8/mth
$63.8 for first 6 months |
Go to site |
|
|
Home Fast
NBN - Fixed Wireless
90 Mb/s
Unlimited data
|
$95/mth
$79 for first 6 months |
Go to site |
|
|
Family Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$69 for first 6 months |
Go to site |
|
|
Megaspeed
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$104/mth
$75 for first 6 months |
Go to site |
|
|
Fixed Wireless Super Fast
NBN - Fixed Wireless
120 Mb/s
Unlimited data
|
$105/mth
$89 for first 6 months |
Go to site |
|
|
Lightspeed
NBN - Fixed Line
860 Mb/s
860 GB
|
$109/mth
$79 for first 6 months |
Go to site |
Summary of Moose Mobile and Superloop comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Superloop rates higher overall than Moose Mobile does.
- Recommended: Moose Mobile is more highly recommended than Superloop.
- Reliability: Superloop rates higher for reliability than Moose Mobile does.
- Customer Service: Superloop rates higher for customer service than Moose Mobile does.
- Value for Money: Superloop rates higher for value for money than Moose Mobile does.
- Technical Support: Superloop rates higher for technical support than Moose Mobile does.
How to decide between Moose Mobile and Superloop? - next steps
- Read reviews of Moose Mobile and Superloop to see what people think of these companies
- Visit the website of each company and do some of your own research - Moose Mobile and Superloop
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Moose Mobile vs Superloop
Is Moose Mobile better than Superloop?
Superloop has 15 verified reviews on Oz Broadband Reviews and an overall rating of 4.3 out of 5. Moose Mobile has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Moose Mobile or Superloop?
Moose Mobile's cheapest NBN50 plan is the Premium at $59.80/month intro for 6 months, then $83.80/month. Superloop's cheapest NBN50 plan is the Extra Value at $65/month intro for 6 months, then $85/month. Moose Mobile is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Moose Mobile or Superloop?
Superloop scores 4.1 out of 5 on customer service vs Moose Mobile's 3.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Moose Mobile's call centre is based in Australia and Superloop's is based in Australia.
What plans do Moose Mobile and Superloop offer?
Moose Mobile offers 4 NBN plans. Superloop offers 8 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Moose Mobile and Superloop's call centres?
Moose Mobile's customer support is based in Australia. Superloop's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Moose Mobile to Superloop (or Superloop to Moose Mobile)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Moose Mobile
We signed up for the Moose Mobile nbn plan after having used the Moose Mobile phone plans after over 5 years. The biggest positive is the quick customer…
About Superloop
Reliable connection. Good speeds. Customer support can take a while to talk to
No changes - everything's been rock solid and fast!
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