Southern Phone vs Aussie Broadband - Which is the best NBN internet provider?
Aussie Broadband is known for its premium service and highly-praised Australian support, with customers consistently reporting reliable speeds and excellent issue resolution, albeit at a higher price point. Southern Phone, on the other hand, is generally a more budget-friendly option, often appealing to those prioritising cost savings over premium features. Reviews suggest Aussie Broadband suits users who value top-tier customer service and consistent performance, while Southern Phone is for those seeking a basic, affordable NBN connection.
NBN plans from $73.00/mth · Partner
Southern Phone and Aussie Broadband are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Southern Phone and Aussie Broadband internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Southern Phone | Aussie Broadband |
|---|---|---|
| About |
 |
 Partner |
| Southern Phone Company is owned by AGL and is one of the largest providers of fixed line, mobile and Internet communications services in regional Australia. | Aussie Broadband started in Morwell, regional Victoria, in 2003 and is now one of the country's largest independent providers, ASX-listed since 2020. It runs its own network with all support based in Australia, which is a big part of its reputation for service. | |
| Go to Southern Phone | Go to Aussie Broadband | |
| Overall Rating | [Not enough reviews] |
4.5
Aussie Broadband has an overall rating of 4.5 out of 5 based on 17 reviews. Aussie Broadband is an excellent broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 94% of people who have written reviews on this site would recommend Aussie Broadband to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.3 Aussie Broadband's reliability is rated as very good by our users. Aussie Broadband has an overall rating of 4.3 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4.9 Aussie Broadband's customer service is rated as excellent by our users. Aussie Broadband has an overall rating of 4.9 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.9 Aussie Broadband is rated as good for value for money by our users. Aussie Broadband has an overall rating of 3.9 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.8 Aussie Broadband's technical support is rated as excellent by our users. Aussie Broadband has an overall rating of 4.8 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | Yes, Aussie Broadband does have Australian based technical support. |
| Call Centre Location | [Not enough reviews] | Aussie Broadband uses call centres based in Australia. |
| Services Offered | [Not enough reviews] | Aussie Broadband offers a range of broadband and internet related services including NBN and 4G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Southern Phone - Satellite Small: 25Mbps, unlimited data for $55 per month. Southern Phone - Basic: 25Mbps, unlimited data for $59 per month. |
Aussie Broadband - Basic Plus - nbn 25/10: 25Mbps, unlimited data for $79 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Southern Phone - Satellite Medium: 50Mbps, unlimited data for $70 per month. Southern Phone - Standard: 50Mbps, unlimited data for $79 per month. |
Aussie Broadband - Value - nbn 50/20: 50Mbps, unlimited data for $93 per month. |
| Cost of wireless broadband plan |
Southern Phone - Home Wireless (4G): 20Mbps, unlimited data for $60 per month. |
Aussie Broadband - Regular 25GB (): 100Mbps, unlimited data for $25 per month. |
| Contact Details |
Southern Phone's phone number is: 13 14 64 and website is: southernphone.com.au |
Aussie Broadband's phone number is: 1300 880 905 and website is: aussiebroadband.com.au |
| Read Reviews | Read reviews of Southern Phone. | Read reviews of Aussie Broadband. |
| Go to Southern Phone | Go to Aussie Broadband |
Southern Phone and Aussie Broadband NBN25 plans (25Mbps download speed)
|
Satellite Small
NBN - Sky Muster
25 Mb/s
Unlimited data
|
$55/mth | Go to site |
|
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$59/mth | Go to site |
|
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$59/mth
$45 for first 12 months |
Go to site |
|
Basic Plus - nbn 25/10
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79/mth | Go to site |
Southern Phone and Aussie Broadband NBN50 plans (50Mbps download speed)
|
|
Satellite Medium
NBN - Sky Muster
50 Mb/s
Unlimited data
|
$70/mth | Go to site |
|
|
Standard
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$79/mth | Go to site |
|
|
Standard
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$79/mth
$59 for first 12 months |
Go to site |
|
|
Value - nbn 50/20
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$93/mth | Go to site |
Southern Phone and Aussie Broadband Ultrafast plans (>100Mbps download speed)
|
|
Fast X
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$89/mth | Go to site |
|
|
Fast X
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$89/mth | Go to site |
|
|
Fixed Wireless Plus - nbn 100/20
NBN - Fixed Wireless
100 Mb/s
Unlimited data
|
$93/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
860 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Fast - nbn 100/20
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Satellite Large
NBN - Sky Muster
100 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
860 Mb/s
Unlimited data
|
$95/mth
$85 for first 12 months |
Go to site |
|
|
Fast Fibre - nbn 500/50
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Fixed Wireless Fast - nbn 250/20
NBN - Fixed Wireless
250 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Superfast Pro - nbn 250/100
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$109/mth | Go to site |
|
|
Fast plus - nbn 100/40
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$109/mth | Go to site |
|
|
Fixed Wireless Superfast - nbn 400/40
NBN - Fixed Wireless
400 Mb/s
Unlimited data
|
$119/mth | Go to site |
|
|
Superfast Fibre - nbn 750/50
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth | Go to site |
|
|
Ultrafast Fibre - nbn 1000/100
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$129/mth | Go to site |
|
|
Turbofast Pro - nbn 500/200
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$130/mth | Go to site |
|
|
Ultrafast Pro - nbn 1000/400
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$150/mth | Go to site |
|
|
Hyperfast HFC - nbn 2000/100
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$189/mth | Go to site |
|
|
Hyperfast - nbn 2000/200
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$189/mth | Go to site |
|
|
Hyperfast Pro - nbn 2000/500
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$220/mth | Go to site |
Summary of Southern Phone and Aussie Broadband comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Aussie Broadband rates higher overall than Southern Phone does.
- Recommended: Aussie Broadband is more highly recommended than Southern Phone.
- Reliability: Aussie Broadband rates higher for reliability than Southern Phone does.
- Customer Service: Aussie Broadband rates higher for customer service than Southern Phone does.
- Value for Money: Aussie Broadband rates higher for value for money than Southern Phone does.
- Technical Support: Aussie Broadband rates higher for technical support than Southern Phone does.
How to decide between Southern Phone and Aussie Broadband? - next steps
- Read reviews of Southern Phone and Aussie Broadband to see what people think of these companies
- Visit the website of each company and do some of your own research - Southern Phone and Aussie Broadband
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Southern Phone vs Aussie Broadband
Is Southern Phone better than Aussie Broadband?
Aussie Broadband has 17 verified reviews on Oz Broadband Reviews and an overall rating of 4.5 out of 5. Southern Phone has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Southern Phone or Aussie Broadband?
Southern Phone's cheapest NBN50 plan is the Standard at $59/month intro for 12 months, then $79/month. Aussie Broadband's cheapest NBN50 plan is the Value - nbn 50/20 at $93/month ongoing. Southern Phone is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Southern Phone or Aussie Broadband?
Aussie Broadband scores 4.9 out of 5 on customer service vs Southern Phone's 3.7, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Southern Phone's call centre is based in Australia and Aussie Broadband's is based in Australia.
What plans do Southern Phone and Aussie Broadband offer?
Southern Phone offers 12 NBN plans and 1 wireless plan. Aussie Broadband offers 17 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Southern Phone and Aussie Broadband's call centres?
Southern Phone's customer support is based in Australia. Aussie Broadband's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Southern Phone to Aussie Broadband (or Aussie Broadband to Southern Phone)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Southern Phone
Cost of NBN has increased. Not happy.
You get what you pay for. Customer service is ok once you get onto somebody. However, the whole online account platform is difficult to navigate. Had a…
About Aussie Broadband
We are paying too much for internet here. It should be a lot cheaper and there are no incentives for staying with a company for a long time. They are…
When we have experienced issue of no internet and slow internet speeds, they have been very quick to identify the issue and send out someone to fix it,…
Was this comparison useful? Please let us know how we can improve and make this page more useful? Thanks.
Featured Plans
Write a review of your broadband company to go in our draw to win a $100 Amazon Gift Card!
More details here.
Add a review