SpinTel vs Tangerine - Which is the best NBN internet provider?
SpinTel and Tangerine are two popular choices for NBN, but they cater to slightly different crowds. SpinTel often gets a nod for its consistent performance and award-winning customer service, making it a solid pick for those who value reliability above all else. On the other hand, Tangerine is known for its aggressive pricing and frequent promotions, appealing more to budget-conscious users willing to chase a good deal. Ultimately, your choice depends on whether you prioritise a rock-solid experience or the lowest possible monthly bill.
NBN plans from $69.90/mth · Partner
SpinTel and Tangerine are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of SpinTel and Tangerine internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | SpinTel | Tangerine |
|---|---|---|
| About |
 |
 Partner |
| SpinTel has been operating since 1996 and is one of Australia's established independent providers, offering competitively priced nbn and mobile plans. | Tangerine is a fast-growing nbn and SIM-only mobile provider founded in 2013 by brothers Andrew and Richard Branson (no relation to Virgin's Sir Richard). Known for sharp pricing, no lock-in contracts and Australian-based support, it has been part-owned by Commonwealth Bank since 2021 and has won a string of budget-provider awards. | |
| Go to SpinTel | Go to Tangerine | |
| Overall Rating | [Not enough reviews] |
3.6
Tangerine has an overall rating of 3.6 out of 5 based on 5 reviews. Tangerine is a good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 60% of people who have written reviews on this site would recommend Tangerine to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.2 Tangerine's reliability is rated as very good by our users. Tangerine has an overall rating of 4.2 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
3 Tangerine's customer service is rated as ok by our users. Tangerine has an overall rating of 3 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.4 Tangerine is rated as ok for value for money by our users. Tangerine has an overall rating of 3.4 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
3.8 Tangerine's technical support is rated as good by our users. Tangerine has an overall rating of 3.8 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, Tangerine uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | Tangerine uses call centres based in Australia and Philippines. |
| Services Offered | [Not enough reviews] | Tangerine offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
SpinTel - Home Starter: 25Mbps, unlimited data for $64.95 per month. |
Tangerine - Value: 25Mbps, unlimited data for $69.9 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Tangerine - Value Plus: 50Mbps, unlimited data for $84.9 per month. |
|
| Cost of wireless broadband plan |
SpinTel - 4G Unlimited (4G): 25Mbps, unlimited data for $49.95 per month. |
Tangerine - 100GB (5G): 100Mbps, unlimited data for $34.9 per month. |
| Contact Details |
SpinTel's phone number is: 13 22 10 and website is: spintel.net.au |
Tangerine's phone number is: 1800 211 112 and website is: tangerinetelecom.com.au |
| Read Reviews | Read reviews of SpinTel. | Read reviews of Tangerine. |
| Go to SpinTel | Go to Tangerine |
SpinTel and Tangerine NBN25 plans (25Mbps download speed)
|
Home Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$64.95/mth
$39 for first 6 months |
Go to site |
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$69.9/mth
$44.9 for first 6 months |
Go to site |
SpinTel and Tangerine NBN50 plans (50Mbps download speed)
|
|
Value Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84.9/mth
$59.9 for first 6 months |
Go to site |
SpinTel and Tangerine Ultrafast plans (>100Mbps download speed)
|
|
Fixed Wireless Value Plus
NBN - Fixed Wireless
100 Mb/s
Unlimited data
|
$84.9/mth
$59.9 for first 6 months |
Go to site |
|
|
Home Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$86.95/mth
$76 for first 6 months |
Go to site |
|
|
Fixed Wireless Speedy
NBN - Fixed Wireless
200 Mb/s
Unlimited data
|
$88.9/mth
$63.9 for first 6 months |
Go to site |
|
|
Speedy Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$88.9/mth
$63.9 for first 6 months |
Go to site |
|
|
Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$99.95/mth
$89 for first 6 months |
Go to site |
|
|
Fixed Wireless SuperSpeedy
NBN - Fixed Wireless
400 Mb/s
Unlimited data
|
$104.9/mth
$79.9 for first 6 months |
Go to site |
|
|
UltraSpeedy
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$119.9/mth
$94.9 for first 6 months |
Go to site |
Summary of SpinTel and Tangerine comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: SpinTel rates higher overall than Tangerine does.
- Recommended: SpinTel is more highly recommended than Tangerine.
- Reliability: Tangerine rates higher for reliability than SpinTel does.
- Customer Service: SpinTel rates higher for customer service than Tangerine does.
- Value for Money: SpinTel rates higher for value for money than Tangerine does.
- Technical Support: SpinTel rates higher for technical support than Tangerine does.
How to decide between SpinTel and Tangerine? - next steps
- Read reviews of SpinTel and Tangerine to see what people think of these companies
- Visit the website of each company and do some of your own research - SpinTel and Tangerine
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about SpinTel vs Tangerine
Is SpinTel better than Tangerine?
Tangerine has 5 verified reviews on Oz Broadband Reviews and an overall rating of 3.6 out of 5. SpinTel has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN25, SpinTel or Tangerine?
SpinTel's cheapest NBN25 plan is the Home Starter at $39/month intro for 6 months, then $64.95/month. Tangerine's cheapest NBN25 plan is the Value at $44.90/month intro for 6 months, then $69.90/month. SpinTel is cheaper on the ongoing price after any intro period ends.
Which has better customer service, SpinTel or Tangerine?
SpinTel scores 3.7 out of 5 on customer service vs Tangerine's 3.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, SpinTel's call centre is based in Australia and the Philippines and Tangerine's is based in Australia and the Philippines.
What plans do SpinTel and Tangerine offer?
SpinTel offers 3 NBN plans and 2 wireless plans. Tangerine offers 7 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are SpinTel and Tangerine's call centres?
SpinTel's customer support is based in Australia and the Philippines. Tangerine's customer support is based in Australia and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from SpinTel to Tangerine (or Tangerine to SpinTel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About SpinTel
I chose the Spintel 50mbs NBN plan as it was the cheapest at the time and offered a discounted rate for 6 months. Initially my NBN was dropping out…
I've been using SpinTel NBN for a while now, and I'm really impressed. The service is reliable, and the speeds are consistent, which is great for…
About Tangerine
nbn was setup quickly when I applied for it. Had a connection problem a few weeks in but tangerine sorted it quickly and efficently. Easy to use portal…
Internet that works reliably with few dropouts and consistent enough speeds. Tech support resolved any tech issues easily. Billing issues were harder to…
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