Belong Reviews 
67% of reviews would recommend Belong to a friend
What real customers say about Belong
Customers generally praise the reliability and consistent speeds offered by the service, particularly for streaming, gaming, and work-from-home needs. Several reviewers found the setup straightforward and appreciated the helpfulness of customer support when contacted. The service is often described as good value for money, especially given its performance.
Few complaints stand out from the recent reviews. The most common issues mentioned were price rises over the past year and the removal of dynamic IP address options, which one reviewer linked to connection instability. Another customer experienced slow speeds and difficulties with customer service hours, particularly for technical support outside of standard business hours.
Summary generated 1 June 2026 from 9 verified reviews. Auto-refreshed monthly.
About Belong Leave a Review
Phone : 1300 235 656
Availability : Australia Wide
Belong is a broadband and mobile company that's owned entirely by Telstra and was founded in 2013. It recently got rid of phone support and now only offers online support.
read more...Belong NBN Plans
| Name | Download Speed | Data | Cost | Favourite |
|---|---|---|---|---|
| Starter | 25 Mbps | Unlimited | $75 per month
$55 for first 6 months |
|
| Standard Plus | 50 Mbps | Unlimited | $91 per month
$65 for first 6 months |
|
| Show more NBN plans | ||||
Belong Wireless Broadband Plans
| Name | Download Speed | Data | Cost | Favourite |
|---|---|---|---|---|
| Mobile Broadband 20GB | 150 Mbps | 20 GB | $20 per month | |
| Mobile Broadband 100GB | 150 Mbps | 100 GB | $40 per month | |
| Show more wireless plans | ||||
Belong Broadband Reviews
- 10 July, 2025
- Hadspen TAS
- NBN - Residential
- NBN Standard Plus
- $85 per month
- Activation : < 1 week
Reliable and Good Value Internet
Consistent connection, easy setup, affordable plans, friendly customer support.
Occasional slow speeds during peak times.
I’ve used Belong for several months and found the service reliable with consistent speeds suitable for streaming and work from home needs. Setup was straight forward, and customer support has been helpful when contacted. Like many providers, speeds can dip during busy periods, but overall performance meets expectations for the price.
Customer Rating
Recommend to a friend : yes
- 1 July, 2025
- Camberwell VIC
- NBN - Residential
- Premium plan
- $95 per month
- Activation : < 1 week
great NBN service provider
stable connetion, easy to use app
it is not cheap
it is a great company with relatively reasonable price
Customer Rating
Recommend to a friend : yes
- 1 July, 2025
- Camberwell VIC
- NBN - Residential
- Premium plan
- $95 per month
- Activation : < 1 week
Great NBN provide with stable connection
stable connection, great app, easy to communicate
it is relatively expensive
great NBN plan for gaming and 4k streaming.
Customer Rating
Recommend to a friend : yes
- 1 July, 2025
- Camberwell VIC
- NBN - Residential
- Premium plan
- $95 per month
- Activation : 1 week
Great NBN
Stable connection, great app
relatively expensive
great NBN service provide, but it is relatively expensive.
Customer Rating
Recommend to a friend : yes
- 14 March, 2024
- Ridgewood WA
- NBN - Residential
- Premium
- $80 per month
- Activation : < 1 week
Value For Money was ok, service was not!!!
Not a lot to be honest
Our modem would not work on 5G
Our modem was having issues and we could not get the Wifi to work throughout our house, speeds were slow, as I was based in Perth their customer service hours with daylight savings were no good to me with my work hours. I tried the troubleshooting from their website and it did not improve our service, I tried to contact the team on the number and when I did manage to get help, the help they suggested di not improve our service. I suggested there was a problem with the modem as the 2.4Ghz was functioning but the 5Ghz was not, they said it wasn't the modem and wouldn't replace it. I was getting 20Mbps on a plan that was supposed to provide 100. I have now switched to a new provider and getting 110Mbps for the same money.
Customer Rating
Recommend to a friend : no
- 22 September, 2023
- MORWELL VIC
- NBN - Residential
- nbn Standard Plus
- $75 per month
- Activation : 1 week
Consistently Inconsistent
Easy to understand online account management, runs on Telstra infrastructure
Constant price rises, no dynamic IP addresses anymore for residential consumers, constant drop outs, no 24 hour support line, poor technical support.
Belong runs on Telstra infrastructure and offers easy to understand online account controls.
Over the past year, there have been 3 price rises, the last of which will take effect on October 2023
They have implemented the complete removal of all options to have a dynamic IP address for residential consumers and there is no more options to pay extra for a dynamic IP address.
Ever since the removal of my dynamic IP address a few months ago, I have noticed constant connection issues and regular drop out of service.
The technical support team have been of no help when I encounter connection issues or drop out since most of these issues occur after support line hours, which lastly brings me to the fact that there is no 24 hour support line.
Customer Rating
Recommend to a friend : no
- 11 May, 2023
- rivervale WA
- NBN - Residential
- 65 per month
- $65 per month
- Activation : 1 week
ALL GOOD WHEN WORKING
Its a cheap plan
Call centers abroad and are hard to reach
Its a cheap plan when all goes right, but is you have problems. The call center's abroad and are hard to reach. And it takes time for things to be fixed.
Customer Rating
Recommend to a friend : no
- 6 December, 2022
- Fitzroy North VIC
- NBN - Residential
- nbn Standard Plus
- $75 per month
- Activation : < 1 week
Great connection
The online platform is really helpful
Sometimes hard to connect on the phone to talk to a member of staff.
I've been with Belong in two different homes and can always rely on a good internet connection.
Customer Rating
Recommend to a friend : yes
- 3 November, 2022
- Cannon Hill QLD
- NBN - Residential
- Unlimited 50
- $70 per month
- Activation : < 1 week
Best Value
Value for money, Reliability
Customer Service
Great company for value for money NBN - have not had a negative experience so far - however no easy way to reach customer service. If this not an issue for you, definitely recommend
Customer Rating
Recommend to a friend : yes
- 2 June, 2022
- Randwick NSW
- NBN - Residential
- NBN 50
- $70 per month
- Activation : < 1 week
Discounted Price but Connection Issues
Good price, no fuss
Have recently had sketchy connection
We are really happy with the monthly price but have noticed some connection issues and are wondering if this would resolve if we changed providers
Customer Rating
Recommend to a friend : no
Where is Belong available?
Belong sells NBN plans, so coverage matches the NBN footprint. Plans are available to households in Sydney, Newcastle, Brisbane, Melbourne, Adelaide, Perth, Canberra, and Darwin, along with regional Australia where the underlying network reaches. Enter your address on the Belong site to confirm what's available at your premises.
Frequently asked questions about Belong
Is Belong any good?
Based on 9 verified reviews on Oz Broadband Reviews, Belong is rated as okay — overall rating 3.3 out of 5. 67% of reviewers said they would recommend Belong to a friend.
How much does Belong's cheapest NBN plan cost?
Belong's cheapest active NBN plan is the Starter at $55.00/month (intro price for the first 6 months, then $75.00/mth) — 25 Mbps download with unlimited data.
What plans does Belong offer?
Belong currently offers 5 NBN plans and 3 wireless plans listed on Oz Broadband Reviews. See the full list of plans above with prices, speeds and data limits.
Where is Belong's call centre?
Belong's customer support is based in Australia. Australian-based support is often a differentiator for customers who prefer onshore service.
How can I contact Belong?
You can reach Belong by phone on 1300 235 656 or online at belong.com.au. Note that contact details can change — always double-check on Belong's official website before signing up.
Where can I read reviews of Belong?
You can read the 9 verified reviews of Belong above on this page. Reviews on Oz Broadband Reviews are submitted by real Australian customers and verified via email and phone to filter out spam and fake reviews.
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