Belong vs Aussie Broadband - Which is the best NBN internet provider?
Belong, owned by Telstra, generally offers reliable NBN with straightforward setup, though recent price rises and limited support hours are recurring complaints from customers. Aussie Broadband, on the other hand, is praised for its consistently fast speeds and excellent Australian-based customer support, which often comes at a higher price point. This comparison helps you weigh up whether budget or premium service is your priority.
NBN plans from $73.00/mth · Partner
Belong and Aussie Broadband are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Belong and Aussie Broadband internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Belong | Aussie Broadband |
|---|---|---|
| About |
 |
 Partner |
| Belong is a broadband and mobile company that's owned entirely by Telstra and was founded in 2013. It recently got rid of phone support and now only offers online support. | Aussie Broadband started in Morwell, regional Victoria, in 2003 and is now one of the country's largest independent providers, ASX-listed since 2020. It runs its own network with all support based in Australia, which is a big part of its reputation for service. | |
| Go to Belong | Go to Aussie Broadband | |
| Overall Rating |
3.3
Belong has a overall rating of 3.3 out of 5 based on 9 reviews. Belong is an ok broadband internet provider according to our users. |
4.5
Aussie Broadband has an overall rating of 4.5 out of 5 based on 17 reviews. Aussie Broadband is an excellent broadband internet provider according to our users. |
| Recommended | 67% of people who have written reviews on this site would recommend Belong to their friends as a broadband internet provider. | 94% of people who have written reviews on this site would recommend Aussie Broadband to their friends as a broadband internet provider. |
| Reliability |
3.4 Belong's reliability is rated as ok by our users. Belong has an overall rating of 3.4 out of 5 for reliability. |
4.3 Aussie Broadband's reliability is rated as very good by our users. Aussie Broadband has an overall rating of 4.3 out of 5 for reliability. |
| Customer Service |
3.3 Belong's customer service is rated as ok by our users. Belong has an overall rating of 3.3 out of 5 for customer service. |
4.9 Aussie Broadband's customer service is rated as excellent by our users. Aussie Broadband has an overall rating of 4.9 out of 5 for customer service. |
| Value for Money |
3.4 Belong is rated as ok for value for money by our users. Belong has an overall rating of 3.4 out of 5 for value for money. |
3.9 Aussie Broadband is rated as good for value for money by our users. Aussie Broadband has an overall rating of 3.9 out of 5 for value for money. |
| Technical Support |
3.1 Belong's technical support is rated as ok by our users. Belong has an overall rating of 3.1 out of 5 for technical support. |
4.8 Aussie Broadband's technical support is rated as excellent by our users. Aussie Broadband has an overall rating of 4.8 out of 5 for technical support. |
| Australian based technical support | Yes, Belong does have Australian based technical support. | Yes, Aussie Broadband does have Australian based technical support. |
| Call Centre Location | Belong uses call centres based in Australia. | Aussie Broadband uses call centres based in Australia. |
| Services Offered | Belong offers a range of broadband and internet related services including NBN internet plans. | Aussie Broadband offers a range of broadband and internet related services including NBN and 4G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Belong - Starter: 25Mbps, unlimited data for $75 per month. |
Aussie Broadband - Basic Plus - nbn 25/10: 25Mbps, unlimited data for $79 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Belong - Standard Plus: 50Mbps, unlimited data for $91 per month. |
Aussie Broadband - Value - nbn 50/20: 50Mbps, unlimited data for $93 per month. |
| Cost of wireless broadband plan |
Belong - Mobile Broadband 20GB (): 150Mbps, 20 GB for $20 per month. |
|
| Contact Details |
Belong's phone number is: 1300 235 656 and website is: belong.com.au |
Aussie Broadband's phone number is: 1300 880 905 and website is: aussiebroadband.com.au |
| Read Reviews | Read reviews of Belong. | Read reviews of Aussie Broadband. |
| Go to Belong | Go to Aussie Broadband |
Belong and Aussie Broadband NBN25 plans (25Mbps download speed)
|
Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$75/mth
$55 for first 6 months |
Go to site |
|
Basic Plus - nbn 25/10
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79/mth | Go to site |
Belong and Aussie Broadband NBN50 plans (50Mbps download speed)
|
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Standard Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$91/mth
$65 for first 6 months |
Go to site |
|
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Value - nbn 50/20
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$93/mth | Go to site |
Belong and Aussie Broadband Ultrafast plans (>100Mbps download speed)
|
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Fixed Wireless Fast
NBN - Fixed Wireless
160 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
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Fast
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$65 for first 6 months |
Go to site |
|
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Premium
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth
$65 for first 6 months |
Go to site |
|
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Fast Fibre - nbn 500/50
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
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Fast - nbn 100/20
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
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Superfast Pro - nbn 250/100
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$109/mth | Go to site |
|
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Fast plus - nbn 100/40
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$109/mth | Go to site |
|
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Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$110/mth
$80 for first 6 months |
Go to site |
|
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Superfast Fibre - nbn 750/50
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth | Go to site |
|
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Fixed Wireless Superfast
NBN - Fixed Wireless
210 Mb/s
Unlimited data
|
$119/mth | Go to site |
|
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Ultrafast Fibre - nbn 1000/100
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$129/mth | Go to site |
|
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Turbofast Pro - nbn 500/200
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$130/mth | Go to site |
|
|
Ultrafast Pro - nbn 1000/400
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$150/mth | Go to site |
Summary of Belong and Aussie Broadband comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Aussie Broadband rates higher overall than Belong does.
- Recommended: Aussie Broadband is more highly recommended than Belong.
- Reliability: Aussie Broadband rates higher for reliability than Belong does.
- Customer Service: Aussie Broadband rates higher for customer service than Belong does.
- Value for Money: Aussie Broadband rates higher for value for money than Belong does.
- Technical Support: Aussie Broadband rates higher for technical support than Belong does.
How to decide between Belong and Aussie Broadband? - next steps
- Read reviews of Belong and Aussie Broadband to see what people think of these companies
- Visit the website of each company and do some of your own research - Belong and Aussie Broadband
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Belong vs Aussie Broadband
Is Belong better than Aussie Broadband?
On Oz Broadband Reviews Belong rates 3.3 out of 5 from 9 reviews and Aussie Broadband rates 4.5 from 17 reviews. On recommend-to-a-friend, 94% of Aussie Broadband reviewers said they'd recommend the provider, vs 67% for Belong. On individual metrics, Aussie Broadband wins on reliability (4.3 vs 3.4) and customer service (4.9 vs 3.3) and value for money (3.9 vs 3.4) and tech support (4.8 vs 3.1). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Belong or Aussie Broadband?
Belong's cheapest NBN50 plan is the Standard Plus at $65/month intro for 6 months, then $91/month. Aussie Broadband's cheapest NBN50 plan is the Value - nbn 50/20 at $93/month ongoing. Belong is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Belong or Aussie Broadband?
Aussie Broadband scores 4.9 out of 5 on customer service vs Belong's 3.3, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Belong's call centre is based in Australia and Aussie Broadband's is based in Australia.
What plans do Belong and Aussie Broadband offer?
Belong offers 5 NBN plans and 3 wireless plans. Aussie Broadband offers 14 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Belong and Aussie Broadband's call centres?
Belong's customer support is based in Australia. Aussie Broadband's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Belong to Aussie Broadband (or Aussie Broadband to Belong)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Belong
I’ve used Belong for several months and found the service reliable with consistent speeds suitable for streaming and work from home needs. Setup was…
it is a great company with relatively reasonable price
About Aussie Broadband
We are paying too much for internet here. It should be a lot cheaper and there are no incentives for staying with a company for a long time. They are…
When we have experienced issue of no internet and slow internet speeds, they have been very quick to identify the issue and send out someone to fix it,…
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