Belong vs Superloop - Which is the best NBN internet provider?
Superloop is an independent provider often praised for its consistent NBN speeds and quick activation, though some customers find its price increases frustrating. On the other hand, Belong, owned by Telstra, generally offers reliable service at a slightly lower entry price, but reviews frequently mention technical issues and limited support hours. Ultimately, Superloop suits those prioritising speed and easy setup, while Belong appeals to budget-conscious users looking for a stable connection.
NBN plans from $72.00/mth · Partner
Belong and Superloop are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Belong and Superloop internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Belong | Superloop |
|---|---|---|
| About |
 |
 Partner |
| Belong is a broadband and mobile company that's owned entirely by Telstra and was founded in 2013. It recently got rid of phone support and now only offers online support. | Superloop is an ASX-listed Australian telco founded in 2014 by Bevan Slattery. It owns metropolitan fibre networks nationwide and runs its own fixed wireless service in parts of Adelaide, alongside nbn plans everywhere. Now one of the bigger challengers to the major telcos, it also owns Exetel. | |
| Go to Belong | Go to Superloop | |
| Overall Rating |
3.3
Belong has a overall rating of 3.3 out of 5 based on 9 reviews. Belong is an ok broadband internet provider according to our users. |
4.3
Superloop has an overall rating of 4.3 out of 5 based on 15 reviews. Superloop is a very good broadband internet provider according to our users. |
| Recommended | 67% of people who have written reviews on this site would recommend Belong to their friends as a broadband internet provider. | 87% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider. |
| Reliability |
3.4 Belong's reliability is rated as ok by our users. Belong has an overall rating of 3.4 out of 5 for reliability. |
4.5 Superloop's reliability is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for reliability. |
| Customer Service |
3.3 Belong's customer service is rated as ok by our users. Belong has an overall rating of 3.3 out of 5 for customer service. |
4.1 Superloop's customer service is rated as very good by our users. Superloop has an overall rating of 4.1 out of 5 for customer service. |
| Value for Money |
3.4 Belong is rated as ok for value for money by our users. Belong has an overall rating of 3.4 out of 5 for value for money. |
4.1 Superloop is rated as very good for value for money by our users. Superloop has an overall rating of 4.1 out of 5 for value for money. |
| Technical Support |
3.1 Belong's technical support is rated as ok by our users. Belong has an overall rating of 3.1 out of 5 for technical support. |
4.4 Superloop's technical support is rated as very good by our users. Superloop has an overall rating of 4.4 out of 5 for technical support. |
| Australian based technical support | Yes, Belong does have Australian based technical support. | Yes, Superloop does have Australian based technical support. |
| Call Centre Location | Belong uses call centres based in Australia. | Superloop uses call centres based in Australia. |
| Services Offered | Belong offers a range of broadband and internet related services including NBN internet plans. | Superloop offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Belong - Starter: 25Mbps, unlimited data for $75 per month. |
Superloop - Everyday: 25Mbps, unlimited data for $72 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Belong - Standard Plus: 50Mbps, unlimited data for $91 per month. |
Superloop - Fixed Wireless Plus: 50Mbps, unlimited data for $75 per month. Superloop - Extra Value: 50Mbps, unlimited data for $85 per month. |
| Cost of wireless broadband plan |
Belong - Mobile Broadband 20GB (): 150Mbps, 20 GB for $20 per month. |
|
| Contact Details |
Belong's phone number is: 1300 235 656 and website is: belong.com.au |
Superloop's phone number is: 1800 10 12 10 and website is: superloop.com |
| Read Reviews | Read reviews of Belong. | Read reviews of Superloop. |
| Go to Belong | Go to Superloop |
Belong and Superloop NBN25 plans (25Mbps download speed)
|
Everyday
NBN - Fixed Line
25 Mb/s
Unlimited data
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$72/mth
$45 for first 6 months |
Go to site |
|
Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$75/mth
$55 for first 6 months |
Go to site |
Belong and Superloop NBN50 plans (50Mbps download speed)
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Fixed Wireless Plus
NBN - Fixed Wireless
50 Mb/s
Unlimited data
|
$75/mth | Go to site |
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Extra Value
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$85/mth
$65 for first 6 months |
Go to site |
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Standard Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$91/mth
$65 for first 6 months |
Go to site |
Belong and Superloop Ultrafast plans (>100Mbps download speed)
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Home Fast
NBN - Fixed Wireless
90 Mb/s
Unlimited data
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$79/mth | Go to site |
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Fixed Wireless Super Fast
NBN - Fixed Wireless
120 Mb/s
Unlimited data
|
$89/mth | Go to site |
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Family Max
NBN - Fixed Line
500 Mb/s
Unlimited data
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$95/mth
$69 for first 6 months |
Go to site |
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Fast
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$65 for first 6 months |
Go to site |
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Premium
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth
$65 for first 6 months |
Go to site |
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Megaspeed
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$104/mth
$75 for first 6 months |
Go to site |
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Lightspeed
NBN - Fixed Line
860 Mb/s
860 GB
|
$109/mth
$79 for first 6 months |
Go to site |
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Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$110/mth
$80 for first 6 months |
Go to site |
Summary of Belong and Superloop comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Superloop rates higher overall than Belong does.
- Recommended: Superloop is more highly recommended than Belong.
- Reliability: Superloop rates higher for reliability than Belong does.
- Customer Service: Superloop rates higher for customer service than Belong does.
- Value for Money: Superloop rates higher for value for money than Belong does.
- Technical Support: Superloop rates higher for technical support than Belong does.
How to decide between Belong and Superloop? - next steps
- Read reviews of Belong and Superloop to see what people think of these companies
- Visit the website of each company and do some of your own research - Belong and Superloop
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Belong vs Superloop
Is Belong better than Superloop?
On Oz Broadband Reviews Belong rates 3.3 out of 5 from 9 reviews and Superloop rates 4.3 from 15 reviews. On recommend-to-a-friend, 87% of Superloop reviewers said they'd recommend the provider, vs 67% for Belong. On individual metrics, Superloop wins on reliability (4.5 vs 3.4) and customer service (4.1 vs 3.3) and value for money (4.1 vs 3.4) and tech support (4.4 vs 3.1). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Belong or Superloop?
Belong's cheapest NBN50 plan is the Standard Plus at $65/month intro for 6 months, then $91/month. Superloop's cheapest NBN50 plan is the Extra Value at $65/month intro for 6 months, then $85/month. Superloop is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Belong or Superloop?
Superloop scores 4.1 out of 5 on customer service vs Belong's 3.3, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Belong's call centre is based in Australia and Superloop's is based in Australia.
What plans do Belong and Superloop offer?
Belong offers 5 NBN plans and 3 wireless plans. Superloop offers 8 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Belong and Superloop's call centres?
Belong's customer support is based in Australia. Superloop's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Belong to Superloop (or Superloop to Belong)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Belong
I’ve used Belong for several months and found the service reliable with consistent speeds suitable for streaming and work from home needs. Setup was…
it is a great company with relatively reasonable price
About Superloop
Reliable connection. Good speeds. Customer support can take a while to talk to
No changes - everything's been rock solid and fast!
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