Dodo vs Optus - Which is the best NBN internet provider?
Optus is a major player, often praised by reviewers for reliable connections and easy setup, though price hikes and frustrating customer service are common complaints. Dodo, on the other hand, is generally seen as a more budget-friendly option, appealing to those prioritising lower monthly costs. Ultimately, Optus suits those wanting a big-name provider with solid performance, while Dodo targets the cost-conscious consumer.
Dodo and Optus are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Dodo and Optus internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Dodo | Optus |
|---|---|---|
| About |
 |
 |
| Dodo is a long-standing budget broadband brand and one of the Vocus group's consumer labels. It sells no-frills nbn plans, often bundled with energy, and competes mainly on price. | Optus is Australia's second-largest telco, owned by Singapore's Singtel. It sells nbn and 5G home internet, often bundled with mobile and entertainment, all backed by its own nationwide mobile network. | |
| Go to Dodo | Go to Optus | |
| Overall Rating | [Not enough reviews] |
3.9
Optus has an overall rating of 3.9 out of 5 based on 9 reviews. Optus is a good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 67% of people who have written reviews on this site would recommend Optus to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.1 Optus's reliability is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
3.8 Optus's customer service is rated as good by our users. Optus has an overall rating of 3.8 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.8 Optus is rated as good for value for money by our users. Optus has an overall rating of 3.8 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
3.7 Optus's technical support is rated as good by our users. Optus has an overall rating of 3.7 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, Optus uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | Optus uses call centres based in Australia, India and Philippines. |
| Services Offered | [Not enough reviews] | Optus offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Dodo - nbn25: 25Mbps, unlimited data for $71.99 per month. |
Optus - Basic: 25Mbps, unlimited data for $79 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Dodo - nbn50: 50Mbps, unlimited data for $85.99 per month. |
|
| Cost of wireless broadband plan |
Optus - Everyday Basic 4G (4G): 14Mbps, unlimited data for $39 per month. |
|
| Contact Details |
Dodo's phone number is: 13 36 36 and website is: dodo.com.au |
Optus's phone number is: 1300 300 693 and website is: optus.com.au |
| Read Reviews | Read reviews of Dodo. | Read reviews of Optus. |
| Go to Dodo | Go to Optus |
Dodo and Optus NBN25 plans (25Mbps download speed)
|
nbn25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$71.99/mth
$41.99 for first 6 months |
Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79/mth | Go to site |
Dodo and Optus NBN50 plans (50Mbps download speed)
|
|
nbn50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$85.99/mth
$55.99 for first 6 months |
Go to site |
Dodo and Optus Ultrafast plans (>100Mbps download speed)
|
|
Fast 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$79/mth | Go to site |
|
|
Fast 100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$79/mth | Go to site |
|
|
nbn500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$92.99/mth
$62.99 for first 6 months |
Go to site |
|
|
nbn100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$92.99/mth
$62.99 for first 6 months |
Go to site |
|
|
nbn700
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$99.99/mth
$69.99 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$109/mth | Go to site |
|
|
nbn840
NBN - Fixed Line
840 Mb/s
Unlimited data
|
$109.99/mth
$79.99 for first 6 months |
Go to site |
Summary of Dodo and Optus comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Dodo and Optus have pretty similiar ratings overall.
- Recommended: Dodo and Optus are recommended about the same.
- Reliability: Optus rates higher for reliability than Dodo does.
- Customer Service: Dodo and Optus have pretty similar ratings for customer service.
- Value for Money: Dodo and Optus have pretty similar ratings in terms of value for money.
- Technical Support: Dodo rates higher for technical support than Optus does.
How to decide between Dodo and Optus? - next steps
- Read reviews of Dodo and Optus to see what people think of these companies
- Visit the website of each company and do some of your own research - Dodo and Optus
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Dodo vs Optus
Is Dodo better than Optus?
Optus has 9 verified reviews on Oz Broadband Reviews and an overall rating of 3.9 out of 5. Dodo has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN100, Dodo or Optus?
Dodo's cheapest NBN100 plan is the nbn100 at $62.99/month intro for 6 months, then $92.99/month. Optus's cheapest NBN100 plan is the Fast 100 at $79/month ongoing. Optus is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Dodo or Optus?
Dodo scores 4.0 out of 5 on customer service vs Optus's 3.8, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Dodo's call centre is based overseas and Optus's is based in Australia, India and the Philippines.
What plans do Dodo and Optus offer?
Dodo offers 6 NBN plans. Optus offers 4 NBN plans and 4 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Dodo and Optus's call centres?
Dodo's customer support is based overseas. Optus's customer support is based in Australia, India and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Dodo to Optus (or Optus to Dodo)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Dodo
not as cheap as I'd like (free ideally), but generally the product is good and reliable
It was nice to change to a provider who set up the equipment with FTTP as part of the package, the customer service technicians were friendly and fast…
About Optus
Reliable enough, but had plenty of issues with technical support throughout the years. Also never told if theres a better price on a current plan, happy…
Optus is a well oiled machine, they have reliable communication, setting up was easy, though there has been a price increase while having it, it is reliable.
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