More vs Optus - Which is the best NBN internet provider?
Optus, a major player, generally offers a comprehensive package and reliable connection for families, though some customers report frustrating customer service experiences and occasional dropouts. More, on the other hand, often appeals to those seeking simpler, potentially more budget-friendly options, with its plans starting slightly cheaper. Optus reviews frequently praise easy setup, while More's appeal often lies in its straightforward approach.
NBN plans from $78.00/mth · Partner
More and Optus are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of More and Optus internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | More | Optus |
|---|---|---|
| About |
Partner |
 |
| More is a Melbourne-based nbn and mobile provider launched in 2013 by brothers Andrew and Richard Branson, the same team behind Tangerine. Commonwealth Bank has held a stake since 2021, and CommBank customers can manage and pay for More straight from the banking app. | Optus is Australia's second-largest telco, owned by Singapore's Singtel. It sells nbn and 5G home internet, often bundled with mobile and entertainment, all backed by its own nationwide mobile network. | |
| Go to More | Go to Optus | |
| Overall Rating | [Not enough reviews] |
3.9
Optus has an overall rating of 3.9 out of 5 based on 9 reviews. Optus is a good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 67% of people who have written reviews on this site would recommend Optus to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.1 Optus's reliability is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
3.8 Optus's customer service is rated as good by our users. Optus has an overall rating of 3.8 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.8 Optus is rated as good for value for money by our users. Optus has an overall rating of 3.8 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
3.7 Optus's technical support is rated as good by our users. Optus has an overall rating of 3.7 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, Optus uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | Optus uses call centres based in Australia, India and Philippines. |
| Services Offered | [Not enough reviews] | Optus offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
More - Value: 25Mbps, unlimited data for $78 per month. |
Optus - Basic: 25Mbps, unlimited data for $79 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
More - Value Plus: 50Mbps, unlimited data for $95 per month. |
Optus - Everyday: 50Mbps, unlimited data for $95 per month. |
| Cost of wireless broadband plan |
More - 100GB (5G): 150Mbps, 100 GB for $40 per month. |
Optus - Everyday Basic 4G (4G): 14Mbps, unlimited data for $59 per month. |
| Contact Details |
More's phone number is: 1800 733 368 and website is: more.com.au |
Optus's phone number is: 1300 300 693 and website is: optus.com.au |
| Read Reviews | Read reviews of More. | Read reviews of Optus. |
| Go to More | Go to Optus |
More and Optus NBN25 plans (25Mbps download speed)
|
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$78/mth | Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79/mth | Go to site |
More and Optus NBN50 plans (50Mbps download speed)
|
|
Everyday
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Value Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
More and Optus Ultrafast plans (>100Mbps download speed)
|
|
Fast 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$79 for first 12 months |
Go to site |
|
|
Fast 100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$99/mth
$79 for first 12 months |
Go to site |
|
|
Fast Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$129/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$129/mth
$109 for first 12 months |
Go to site |
Summary of More and Optus comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: More rates higher overall than Optus does.
- Recommended: More is more highly recommended than Optus.
- Reliability: More rates higher for reliability than Optus does.
- Customer Service: More rates higher for customer service than Optus does.
- Value for Money: More rates higher for value for money than Optus does.
- Technical Support: More rates higher for technical support than Optus does.
How to decide between More and Optus? - next steps
- Read reviews of More and Optus to see what people think of these companies
- Visit the website of each company and do some of your own research - More and Optus
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about More vs Optus
Is More better than Optus?
Optus has 9 verified reviews on Oz Broadband Reviews and an overall rating of 3.9 out of 5. More has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, More or Optus?
More's cheapest NBN50 plan is the Value Plus at $95/month ongoing. Optus's cheapest NBN50 plan is the Everyday at $95/month ongoing.
Which has better customer service, More or Optus?
More scores 5.0 out of 5 on customer service vs Optus's 3.8, based on verified reviews on Oz Broadband Reviews. If onshore support matters, More's call centre is based in Australia and Optus's is based in Australia, India and the Philippines.
What plans do More and Optus offer?
More offers 4 NBN plans and 3 wireless plans. Optus offers 5 NBN plans and 4 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are More and Optus's call centres?
More's customer support is based in Australia. Optus's customer support is based in Australia, India and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from More to Optus (or Optus to More)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About More
Signed up to More NBN due to a Commonwealth Bank discount offer (35% off my bill). Connection has been stable and reliable, and speeds are as advertised.…
About Optus
Reliable enough, but had plenty of issues with technical support throughout the years. Also never told if theres a better price on a current plan, happy…
Optus is a well oiled machine, they have reliable communication, setting up was easy, though there has been a price increase while having it, it is reliable.
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