Telstra vs Superloop - Which is the best NBN internet provider?
Telstra is the established giant, often praised by reviewers for its rock-solid reliability, especially in regional areas, but it comes with a premium price tag. On the other hand, Superloop is a strong challenger, with customers consistently reporting excellent speeds and responsive service, though some reviews highlight frustrating price hikes after introductory offers. Ultimately, Telstra suits those prioritising unwavering stability and proven coverage, while Superloop appeals to those seeking great performance and value who don't mind keeping an eye on their bill.
NBN plans from $72.00/mth · Partner
Telstra and Superloop are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and Superloop internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Telstra | Superloop |
|---|---|---|
| About |
 |
 Partner |
| Telstra is Australia's largest telco and broadband provider, with the widest fixed and mobile network reach in the country. It charges a premium over smaller providers but offers extensive coverage and extras like Telstra TV. The old BigPond brand has long since been retired. | Superloop is an ASX-listed Australian telco founded in 2014 by Bevan Slattery. It owns metropolitan fibre networks nationwide and runs its own fixed wireless service in parts of Adelaide, alongside nbn plans everywhere. Now one of the bigger challengers to the major telcos, it also owns Exetel. | |
| Go to Telstra | Go to Superloop | |
| Overall Rating |
3.9
Telstra has a overall rating of 3.9 out of 5 based on 9 reviews. Telstra is a good broadband internet provider according to our users. |
4.3
Superloop has an overall rating of 4.3 out of 5 based on 15 reviews. Superloop is a very good broadband internet provider according to our users. |
| Recommended | 89% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. | 87% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider. |
| Reliability |
4.2 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.2 out of 5 for reliability. |
4.5 Superloop's reliability is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for reliability. |
| Customer Service |
4 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for customer service. |
4.1 Superloop's customer service is rated as very good by our users. Superloop has an overall rating of 4.1 out of 5 for customer service. |
| Value for Money |
3.6 Telstra is rated as good for value for money by our users. Telstra has an overall rating of 3.6 out of 5 for value for money. |
4.1 Superloop is rated as very good for value for money by our users. Superloop has an overall rating of 4.1 out of 5 for value for money. |
| Technical Support |
3.9 Telstra's technical support is rated as good by our users. Telstra has an overall rating of 3.9 out of 5 for technical support. |
4.4 Superloop's technical support is rated as very good by our users. Superloop has an overall rating of 4.4 out of 5 for technical support. |
| Australian based technical support | No, Telstra uses a mix of Australian based and overseas call centres for technical support. | Yes, Superloop does have Australian based technical support. |
| Call Centre Location | Telstra uses call centres based in Australia, Philippines and India. | Superloop uses call centres based in Australia. |
| Services Offered | Telstra offers a range of broadband and internet related services including internet plans. | Superloop offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Telstra - Basic: 25Mbps, unlimited data for $85 per month. |
Superloop - Everyday: 25Mbps, unlimited data for $72 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Telstra - Essential: 50Mbps, unlimited data for $95 per month. |
Superloop - Extra Value: 50Mbps, unlimited data for $85 per month. Superloop - Fixed Wireless Plus: 50Mbps, unlimited data for $89 per month. |
| Cost of wireless broadband plan |
Telstra - Basic 5G (5G): 25Mbps, unlimited data for $70 per month. |
|
| Contact Details |
Telstra's phone number is: 13 22 00 and website is: telstra.com.au |
Superloop's phone number is: 1800 10 12 10 and website is: superloop.com |
| Read Reviews | Read reviews of Telstra. | Read reviews of Superloop. |
| Go to Telstra | Go to Superloop |
Telstra and Superloop NBN25 plans (25Mbps download speed)
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Everyday
NBN - Fixed Line
25 Mb/s
Unlimited data
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$72/mth
$45 for first 6 months |
Go to site |
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Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
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$85/mth | Go to site |
Telstra and Superloop NBN50 plans (50Mbps download speed)
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Extra Value
NBN - Fixed Line
50 Mb/s
Unlimited data
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$85/mth
$65 for first 6 months |
Go to site |
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Fixed Wireless Plus
NBN - Fixed Wireless
50 Mb/s
Unlimited data
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$89/mth
$75 for first 6 months |
Go to site |
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Essential
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
Telstra and Superloop Ultrafast plans (>100Mbps download speed)
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Home Fast
NBN - Fixed Wireless
90 Mb/s
Unlimited data
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$95/mth
$79 for first 6 months |
Go to site |
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Family Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$69 for first 6 months |
Go to site |
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Premium
NBN - Fixed Line
500 Mb/s
Unlimited data
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$99/mth
$89 for first 6 months |
Go to site |
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Megaspeed
NBN - Fixed Line
750 Mb/s
Unlimited data
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$104/mth
$75 for first 6 months |
Go to site |
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Fixed Wireless Super Fast
NBN - Fixed Wireless
120 Mb/s
Unlimited data
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$105/mth
$89 for first 6 months |
Go to site |
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Lightspeed
NBN - Fixed Line
860 Mb/s
860 GB
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$109/mth
$79 for first 6 months |
Go to site |
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Ultimate
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth
$89 for first 6 months |
Go to site |
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Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$129/mth
$99 for first 6 months |
Go to site |
Summary of Telstra and Superloop comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Superloop rates higher overall than Telstra does.
- Recommended: Telstra and Superloop are recommended about the same.
- Reliability: Superloop rates higher for reliability than Telstra does.
- Customer Service: Telstra and Superloop have pretty similar ratings for customer service.
- Value for Money: Superloop rates higher for value for money than Telstra does.
- Technical Support: Superloop rates higher for technical support than Telstra does.
How to decide between Telstra and Superloop? - next steps
- Read reviews of Telstra and Superloop to see what people think of these companies
- Visit the website of each company and do some of your own research - Telstra and Superloop
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Telstra vs Superloop
Is Telstra better than Superloop?
On Oz Broadband Reviews Telstra rates 3.9 out of 5 from 9 reviews and Superloop rates 4.3 from 15 reviews. On individual metrics, Superloop wins on value for money (4.1 vs 3.6) and tech support (4.4 vs 3.9). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Telstra or Superloop?
Telstra's cheapest NBN50 plan is the Essential at $95/month ongoing. Superloop's cheapest NBN50 plan is the Extra Value at $65/month intro for 6 months, then $85/month. Superloop is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Telstra or Superloop?
Telstra and Superloop score similarly on customer service, 4.0 vs 4.1 out of 5. Neither stands out from the other on this metric. If onshore support matters, Telstra's call centre is based in Australia, the Philippines and India and Superloop's is based in Australia.
What plans do Telstra and Superloop offer?
Telstra offers 5 NBN plans and 3 wireless plans. Superloop offers 8 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Telstra and Superloop's call centres?
Telstra's customer support is based in Australia, the Philippines and India. Superloop's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Telstra to Superloop (or Superloop to Telstra)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Telstra
I have used a few cheaper services but, this one cost more but is reliable
Customer service is good since they are easy to contact Connection is reliable especially during thunderstorms Value for money is average since it is…
About Superloop
Reliable connection. Good speeds. Customer support can take a while to talk to
No changes - everything's been rock solid and fast!
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