Telstra vs TPG - Which is the best NBN internet provider?
Telstra is the big name, often praised for its reliable connection and customer service, especially in regional areas, though it comes at a higher price. TPG, on the other hand, is a budget friendly option that generally delivers consistent speeds and good value, but some customers report price increases and occasional peak hour slowdowns.
Telstra and TPG are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and TPG internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Telstra | TPG |
|---|---|---|
| About |
 |
 |
| Telstra is Australia's largest telco and broadband provider, with the widest fixed and mobile network reach in the country. It charges a premium over smaller providers but offers extensive coverage and extras like Telstra TV. The old BigPond brand has long since been retired. | TPG is a long-running budget broadband brand that merged with Vodafone in 2020 to form TPG Telecom, now one of Australia's largest telco groups (it also owns iiNet). TPG-branded plans remain a low-cost way onto the nbn. | |
| Go to Telstra | Go to TPG | |
| Overall Rating |
3.9
Telstra has a overall rating of 3.9 out of 5 based on 9 reviews. Telstra is a good broadband internet provider according to our users. |
4
TPG has an overall rating of 4 out of 5 based on 13 reviews. TPG is a very good broadband internet provider according to our users. |
| Recommended | 89% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. | 85% of people who have written reviews on this site would recommend TPG to their friends as a broadband internet provider. |
| Reliability |
4.2 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.2 out of 5 for reliability. |
4 TPG's reliability is rated as very good by our users. TPG has an overall rating of 4 out of 5 for reliability. |
| Customer Service |
4 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for customer service. |
4.1 TPG's customer service is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for customer service. |
| Value for Money |
3.6 Telstra is rated as good for value for money by our users. Telstra has an overall rating of 3.6 out of 5 for value for money. |
3.7 TPG is rated as good for value for money by our users. TPG has an overall rating of 3.7 out of 5 for value for money. |
| Technical Support |
3.9 Telstra's technical support is rated as good by our users. Telstra has an overall rating of 3.9 out of 5 for technical support. |
4.2 TPG's technical support is rated as very good by our users. TPG has an overall rating of 4.2 out of 5 for technical support. |
| Australian based technical support | No, Telstra uses a mix of Australian based and overseas call centres for technical support. | No, TPG uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Telstra uses call centres based in Australia, Philippines and India. | TPG uses call centres based in Australia, India and Philippines. |
| Services Offered | Telstra offers a range of broadband and internet related services including internet plans. | TPG offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Telstra - Basic: 25Mbps, unlimited data for $85 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Telstra - Essential: 50Mbps, unlimited data for $95 per month. |
TPG - NBN50: 50Mbps, unlimited data for $84.99 per month. |
| Cost of wireless broadband plan |
Telstra - Basic 5G (5G): 25Mbps, unlimited data for $70 per month. |
|
| Contact Details |
Telstra's phone number is: 13 22 00 and website is: telstra.com.au |
TPG's phone number is: 13 14 23 and website is: tpg.com.au |
| Read Reviews | Read reviews of Telstra. | Read reviews of TPG. |
| Go to Telstra | Go to TPG |
Telstra and TPG NBN25 plans (25Mbps download speed)
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$85/mth | Go to site |
Telstra and TPG NBN50 plans (50Mbps download speed)
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84.99/mth
$64.99 for first 6 months |
Go to site |
|
|
Essential
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
Telstra and TPG Ultrafast plans (>100Mbps download speed)
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$64.99 for first 6 months |
Go to site |
|
|
Premium
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$9100 for first 6 months |
Go to site |
|
|
Ultimate
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth
$115 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$129/mth | Go to site |
Summary of Telstra and TPG comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Telstra and TPG have pretty similiar ratings overall.
- Recommended: Telstra and TPG are recommended about the same.
- Reliability: Telstra and TPG have pretty similar ratings for reliability.
- Customer Service: Telstra and TPG have pretty similar ratings for customer service.
- Value for Money: Telstra and TPG have pretty similar ratings in terms of value for money.
- Technical Support: TPG rates higher for technical support than Telstra does.
How to decide between Telstra and TPG? - next steps
- Read reviews of Telstra and TPG to see what people think of these companies
- Visit the website of each company and do some of your own research - Telstra and TPG
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Telstra vs TPG
Is Telstra better than TPG?
On Oz Broadband Reviews Telstra rates 3.9 out of 5 from 9 reviews and TPG rates 4 from 13 reviews. On individual metrics, TPG wins on tech support (4.2 vs 3.9). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Telstra or TPG?
Telstra's cheapest NBN50 plan is the Essential at $95/month ongoing. TPG's cheapest NBN50 plan is the NBN50 at $64.99/month intro for 6 months, then $84.99/month. TPG is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Telstra or TPG?
Telstra and TPG score similarly on customer service, 4.0 vs 4.1 out of 5. Neither stands out from the other on this metric. If onshore support matters, Telstra's call centre is based in Australia, the Philippines and India and TPG's is based in Australia, India and the Philippines.
What plans do Telstra and TPG offer?
Telstra offers 5 NBN plans and 3 wireless plans. TPG offers 2 NBN plans and 2 fibre plans. See the full plan tables above for prices, speeds and data limits.
Where are Telstra and TPG's call centres?
Telstra's customer support is based in Australia, the Philippines and India. TPG's customer support is based in Australia, India and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Telstra to TPG (or TPG to Telstra)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Telstra
I have used a few cheaper services but, this one cost more but is reliable
Customer service is good since they are easy to contact Connection is reliable especially during thunderstorms Value for money is average since it is…
About TPG
Connection always dropping out
Every time I've called them, they've been helpful. Rare to have an outage. However, $80pm is highway robbery, especially since they are charging $20 more…
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