TPG vs Belong - Which is the best NBN internet provider?
Belong, owned by Telstra, often gets a nod for its stable NBN and easy online account management, though some customers have flagged recent price rises and occasional technical support woes. TPG, on the other hand, is a long-standing player known for reliable connections and consistent speeds, with some long-term customers appreciating its stability over many years, despite a few mentions of slower billing issue resolution. Ultimately, Belong often suits those wanting a straightforward Telstra-backed experience, while TPG appeals to those prioritising consistent performance from an established provider.
TPG and Belong are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of TPG and Belong internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | TPG | Belong |
|---|---|---|
| About |
 |
 |
| TPG is a long-running budget broadband brand that merged with Vodafone in 2020 to form TPG Telecom, now one of Australia's largest telco groups (it also owns iiNet). TPG-branded plans remain a low-cost way onto the nbn. | Belong is a broadband and mobile company that's owned entirely by Telstra and was founded in 2013. It recently got rid of phone support and now only offers online support. | |
| Go to TPG | Go to Belong | |
| Overall Rating |
4
TPG has a overall rating of 4 out of 5 based on 13 reviews. TPG is a very good broadband internet provider according to our users. |
3.3
Belong has an overall rating of 3.3 out of 5 based on 9 reviews. Belong is an ok broadband internet provider according to our users. |
| Recommended | 85% of people who have written reviews on this site would recommend TPG to their friends as a broadband internet provider. | 67% of people who have written reviews on this site would recommend Belong to their friends as a broadband internet provider. |
| Reliability |
4 TPG's reliability is rated as very good by our users. TPG has an overall rating of 4 out of 5 for reliability. |
3.4 Belong's reliability is rated as ok by our users. Belong has an overall rating of 3.4 out of 5 for reliability. |
| Customer Service |
4.1 TPG's customer service is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for customer service. |
3.3 Belong's customer service is rated as ok by our users. Belong has an overall rating of 3.3 out of 5 for customer service. |
| Value for Money |
3.7 TPG is rated as good for value for money by our users. TPG has an overall rating of 3.7 out of 5 for value for money. |
3.4 Belong is rated as ok for value for money by our users. Belong has an overall rating of 3.4 out of 5 for value for money. |
| Technical Support |
4.2 TPG's technical support is rated as very good by our users. TPG has an overall rating of 4.2 out of 5 for technical support. |
3.1 Belong's technical support is rated as ok by our users. Belong has an overall rating of 3.1 out of 5 for technical support. |
| Australian based technical support | No, TPG uses a mix of Australian based and overseas call centres for technical support. | Yes, Belong does have Australian based technical support. |
| Call Centre Location | TPG uses call centres based in Australia, India and Philippines. | Belong uses call centres based in Australia. |
| Services Offered | TPG offers a range of broadband and internet related services including internet plans. | Belong offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Belong - Starter: 25Mbps, unlimited data for $75 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
TPG - NBN50: 50Mbps, unlimited data for $84.99 per month. |
Belong - Standard Plus: 50Mbps, unlimited data for $91 per month. |
| Cost of wireless broadband plan |
Belong - Mobile Broadband 20GB (): 150Mbps, 20 GB for $20 per month. |
|
| Contact Details |
TPG's phone number is: 13 14 23 and website is: tpg.com.au |
Belong's phone number is: 1300 235 656 and website is: belong.com.au |
| Read Reviews | Read reviews of TPG. | Read reviews of Belong. |
| Go to TPG | Go to Belong |
TPG and Belong NBN25 plans (25Mbps download speed)
|
Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$75/mth
$55 for first 6 months |
Go to site |
TPG and Belong NBN50 plans (50Mbps download speed)
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84.99/mth
$64.99 for first 6 months |
Go to site |
|
|
Standard Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$91/mth
$65 for first 6 months |
Go to site |
TPG and Belong Ultrafast plans (>100Mbps download speed)
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$64.99 for first 6 months |
Go to site |
|
|
Fast
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$65 for first 6 months |
Go to site |
|
|
Premium
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth
$65 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$110/mth
$80 for first 6 months |
Go to site |
Summary of TPG and Belong comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: TPG rates higher overall than Belong does.
- Recommended: TPG is more highly recommended than Belong.
- Reliability: TPG rates higher for reliability than Belong does.
- Customer Service: TPG rates higher for customer service than Belong does.
- Value for Money: TPG rates higher for value for money than Belong does.
- Technical Support: TPG rates higher for technical support than Belong does.
How to decide between TPG and Belong? - next steps
- Read reviews of TPG and Belong to see what people think of these companies
- Visit the website of each company and do some of your own research - TPG and Belong
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about TPG vs Belong
Is TPG better than Belong?
On Oz Broadband Reviews TPG rates 4 out of 5 from 13 reviews and Belong rates 3.3 from 9 reviews. On recommend-to-a-friend, 85% of TPG reviewers said they'd recommend the provider, vs 67% for Belong. On individual metrics, TPG wins on reliability (4.0 vs 3.4) and customer service (4.1 vs 3.3) and value for money (3.7 vs 3.4) and tech support (4.2 vs 3.1). Read the full reviews above to form your own view.
Which is cheaper for NBN50, TPG or Belong?
TPG's cheapest NBN50 plan is the NBN50 at $64.99/month intro for 6 months, then $84.99/month. Belong's cheapest NBN50 plan is the Standard Plus at $65/month intro for 6 months, then $91/month. TPG is cheaper on the ongoing price after any intro period ends.
Which has better customer service, TPG or Belong?
TPG scores 4.1 out of 5 on customer service vs Belong's 3.3, based on verified reviews on Oz Broadband Reviews. If onshore support matters, TPG's call centre is based in Australia, India and the Philippines and Belong's is based in Australia.
What plans do TPG and Belong offer?
TPG offers 2 NBN plans and 2 fibre plans. Belong offers 5 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are TPG and Belong's call centres?
TPG's customer support is based in Australia, India and the Philippines. Belong's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from TPG to Belong (or Belong to TPG)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About TPG
Connection always dropping out
Every time I've called them, they've been helpful. Rare to have an outage. However, $80pm is highway robbery, especially since they are charging $20 more…
About Belong
I’ve used Belong for several months and found the service reliable with consistent speeds suitable for streaming and work from home needs. Setup was…
it is a great company with relatively reasonable price
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