Vocal vs Vodafone - Which is the best NBN internet provider?
Vodafone is a big name telco, known for its mobile network and bundling options, often suiting those who want everything under one roof. Vocal, on the other hand, is a smaller, budget-friendly NBN specialist, consistently praised in reviews for its no-frills approach and competitive pricing, making it a solid pick for users prioritising cost over extras.
Vocal and Vodafone are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Vocal and Vodafone internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Vocal | Vodafone |
|---|---|---|
| About |
 |
|
| Vocal Internet is a 100% Australian-owned provider founded in 2003, offering nbn and mobile broadband to homes and businesses. | Vodafone is one of Australia's three major mobile networks and has been part of TPG Telecom since the 2020 merger. Alongside mobile it sells nbn and 5G home wireless broadband. | |
| Go to Vocal | Go to Vodafone | |
| Overall Rating | [Not enough reviews] |
4.2
Vodafone has an overall rating of 4.2 out of 5 based on 8 reviews. Vodafone is a very good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 88% of people who have written reviews on this site would recommend Vodafone to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
3.8 Vodafone's reliability is rated as good by our users. Vodafone has an overall rating of 3.8 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4.5 Vodafone's customer service is rated as excellent by our users. Vodafone has an overall rating of 4.5 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
4 Vodafone is rated as very good for value for money by our users. Vodafone has an overall rating of 4 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.3 Vodafone's technical support is rated as very good by our users. Vodafone has an overall rating of 4.3 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, Vodafone uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | Vodafone uses call centres based in Australia, India and Egypt. |
| Services Offered | [Not enough reviews] | Vodafone offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Vocal - nbn 25: 25Mbps, unlimited data for $53 per month. |
Vodafone - Basic: 25Mbps, unlimited data for $74 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Vocal - nbn 50: 50Mbps, unlimited data for $63 per month. |
Vodafone - Essential: 50Mbps, unlimited data for $84 per month. |
| Cost of wireless broadband plan |
Vocal - Wireless 12Mbps (4G): 10Mbps, unlimited data for $55 per month. |
Vodafone - 5G Home Internet Basic (5G): 19Mbps, unlimited data for $60 per month. |
| Contact Details |
Vocal's phone number is: 1300 796700 and website is: vocal.com.au |
Vodafone's phone number is: 1300 650 410 and website is: vodafone.com.au |
| Read Reviews | Read reviews of Vocal. | Read reviews of Vodafone. |
| Go to Vocal | Go to Vodafone |
Vocal and Vodafone NBN25 plans (25Mbps download speed)
|
nbn 25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$53/mth | Go to site |
|
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$74/mth | Go to site |
Vocal and Vodafone NBN50 plans (50Mbps download speed)
|
|
nbn 50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$63/mth | Go to site |
|
|
Essential
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84/mth | Go to site |
Vocal and Vodafone Ultrafast plans (>100Mbps download speed)
|
|
nbn 100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$73/mth | Go to site |
|
|
nbn 100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$73/mth | Go to site |
|
|
Essential+
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$89/mth
$69 for first 12 months |
Go to site |
|
|
Home Fast+
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$94/mth
$74 for first 12 months |
Go to site |
|
|
nbn 250
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$103/mth | Go to site |
|
|
nbn 250
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$103/mth | Go to site |
|
|
Home Superfast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$104/mth
$84 for first 12 months |
Go to site |
|
|
nbn 1000
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$128/mth | Go to site |
|
|
nbn 1000
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$128/mth | Go to site |
Summary of Vocal and Vodafone comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Vodafone rates higher overall than Vocal does.
- Recommended: Vodafone is more highly recommended than Vocal.
- Reliability: Vodafone rates higher for reliability than Vocal does.
- Customer Service: Vodafone rates higher for customer service than Vocal does.
- Value for Money: Vodafone rates higher for value for money than Vocal does.
- Technical Support: Vodafone rates higher for technical support than Vocal does.
How to decide between Vocal and Vodafone? - next steps
- Read reviews of Vocal and Vodafone to see what people think of these companies
- Visit the website of each company and do some of your own research - Vocal and Vodafone
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Vocal vs Vodafone
Is Vocal better than Vodafone?
Vodafone has 8 verified reviews on Oz Broadband Reviews and an overall rating of 4.2 out of 5. Vocal has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Vocal or Vodafone?
Vocal's cheapest NBN50 plan is the nbn 50 at $63/month ongoing. Vodafone's cheapest NBN50 plan is the Essential at $84/month ongoing. Vocal is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Vocal or Vodafone?
Vodafone scores 4.5 out of 5 on customer service vs Vocal's 1.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Vocal's call centre is based in Australia and Vodafone's is based in Australia, India and Egypt.
What plans do Vocal and Vodafone offer?
Vocal offers 9 NBN plans and 6 wireless plans. Vodafone offers 5 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Vocal and Vodafone's call centres?
Vocal's customer support is based in Australia. Vodafone's customer support is based in Australia, India and Egypt. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Vocal to Vodafone (or Vodafone to Vocal)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Vocal
Home speed tests showed very poor speeds, but nothing was done about my enquiries. When I finally cancelled the service I was quickly sent a large…
About Vodafone
My Vodafone 5G home internet plan has been able to support me with all my working from home needs over the pandemic, as well as all of my various…
Customer Service: I have always had a seamless time contacting and resolving problems with Vodafone's customer service team. 5/5 Technical Support: As…
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