Dodo vs Telstra - Which is the best NBN internet provider?
Dodo and Telstra sit at opposite ends of the market; Dodo is the budget-friendly option, often appealing to those prioritising cost over all else. Telstra, on the other hand, is the premium choice, frequently praised in reviews for its reliable connection and dedicated support, though customers often question if the higher price is truly justified. Ultimately, Dodo suits the cost-conscious user, while Telstra targets those willing to pay more for perceived stability and service.
Dodo and Telstra are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Dodo and Telstra internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Dodo | Telstra |
|---|---|---|
| About |
 |
 |
| Dodo is a long-standing budget broadband brand and one of the Vocus group's consumer labels. It sells no-frills nbn plans, often bundled with energy, and competes mainly on price. | Telstra is Australia's largest telco and broadband provider, with the widest fixed and mobile network reach in the country. It charges a premium over smaller providers but offers extensive coverage and extras like Telstra TV. The old BigPond brand has long since been retired. | |
| Go to Dodo | Go to Telstra | |
| Overall Rating | [Not enough reviews] |
3.9
Telstra has an overall rating of 3.9 out of 5 based on 9 reviews. Telstra is a good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 89% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.2 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.2 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.6 Telstra is rated as good for value for money by our users. Telstra has an overall rating of 3.6 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
3.9 Telstra's technical support is rated as good by our users. Telstra has an overall rating of 3.9 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, Telstra uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | Telstra uses call centres based in Australia, Philippines and India. |
| Services Offered | [Not enough reviews] | Telstra offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Dodo - nbn25: 25Mbps, unlimited data for $71.99 per month. |
Telstra - Basic: 25Mbps, unlimited data for $85 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Dodo - nbn50: 50Mbps, unlimited data for $85.99 per month. |
Telstra - Essential: 50Mbps, unlimited data for $95 per month. |
| Cost of wireless broadband plan |
Telstra - Basic 5G (5G): 25Mbps, unlimited data for $70 per month. |
|
| Contact Details |
Dodo's phone number is: 13 36 36 and website is: dodo.com.au |
Telstra's phone number is: 13 22 00 and website is: telstra.com.au |
| Read Reviews | Read reviews of Dodo. | Read reviews of Telstra. |
| Go to Dodo | Go to Telstra |
Dodo and Telstra NBN25 plans (25Mbps download speed)
|
nbn25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$71.99/mth
$41.99 for first 6 months |
Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$85/mth | Go to site |
Dodo and Telstra NBN50 plans (50Mbps download speed)
|
|
nbn50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$85.99/mth
$55.99 for first 6 months |
Go to site |
|
|
Essential
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
Dodo and Telstra Ultrafast plans (>100Mbps download speed)
|
|
nbn500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$92.99/mth
$62.99 for first 6 months |
Go to site |
|
|
nbn100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$92.99/mth
$62.99 for first 6 months |
Go to site |
|
|
Premium
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$9100 for first 6 months |
Go to site |
|
|
nbn700
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$99.99/mth
$69.99 for first 6 months |
Go to site |
|
|
nbn840
NBN - Fixed Line
840 Mb/s
Unlimited data
|
$109.99/mth
$79.99 for first 6 months |
Go to site |
|
|
Ultimate
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth
$115 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$129/mth | Go to site |
Summary of Dodo and Telstra comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Dodo and Telstra have pretty similiar ratings overall.
- Recommended: Telstra is more highly recommended than Dodo.
- Reliability: Telstra rates higher for reliability than Dodo does.
- Customer Service: Dodo and Telstra have pretty similar ratings for customer service.
- Value for Money: Dodo and Telstra have pretty similar ratings in terms of value for money.
- Technical Support: Dodo and Telstra have pretty similar ratings in terms of technical support.
How to decide between Dodo and Telstra? - next steps
- Read reviews of Dodo and Telstra to see what people think of these companies
- Visit the website of each company and do some of your own research - Dodo and Telstra
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Dodo vs Telstra
Is Dodo better than Telstra?
Telstra has 9 verified reviews on Oz Broadband Reviews and an overall rating of 3.9 out of 5. Dodo has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Dodo or Telstra?
Dodo's cheapest NBN50 plan is the nbn50 at $55.99/month intro for 6 months, then $85.99/month. Telstra's cheapest NBN50 plan is the Essential at $95/month ongoing. Dodo is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Dodo or Telstra?
Dodo and Telstra score similarly on customer service, 4.0 vs 4.0 out of 5. Neither stands out from the other on this metric. If onshore support matters, Dodo's call centre is based overseas and Telstra's is based in Australia, the Philippines and India.
What plans do Dodo and Telstra offer?
Dodo offers 6 NBN plans. Telstra offers 5 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Dodo and Telstra's call centres?
Dodo's customer support is based overseas. Telstra's customer support is based in Australia, the Philippines and India. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Dodo to Telstra (or Telstra to Dodo)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Dodo
not as cheap as I'd like (free ideally), but generally the product is good and reliable
It was nice to change to a provider who set up the equipment with FTTP as part of the package, the customer service technicians were friendly and fast…
About Telstra
I have used a few cheaper services but, this one cost more but is reliable
Customer service is good since they are easy to contact Connection is reliable especially during thunderstorms Value for money is average since it is…
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