Exetel vs Belong - Which is the best NBN internet provider?
Exetel and Belong both offer NBN, but they target different users. Belong, owned by Telstra, is often praised for reliable connections and straightforward service, making it a solid choice for those seeking stability and good value. On the other hand, Exetel reviews frequently highlight concerns about recent price increases and frustrating technical support when issues like slow speeds or dropouts occur.
NBN plans from $80.00/mth · Partner
Exetel and Belong are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Exetel and Belong internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Exetel | Belong |
|---|---|---|
| About |
 Partner |
 |
| Exetel launched its first broadband service in 2004 and built a name as a low-cost, no-frills ISP. Since 2021 it has been owned by ASX-listed Superloop, which runs the network behind it, while Exetel continues as its own value-focused brand. | Belong is a broadband and mobile company that's owned entirely by Telstra and was founded in 2013. It recently got rid of phone support and now only offers online support. | |
| Go to Exetel | Go to Belong | |
| Overall Rating |
4.2
Exetel has a overall rating of 4.2 out of 5 based on 5 reviews. Exetel is a very good broadband internet provider according to our users. |
3.3
Belong has an overall rating of 3.3 out of 5 based on 9 reviews. Belong is an ok broadband internet provider according to our users. |
| Recommended | 80% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. | 67% of people who have written reviews on this site would recommend Belong to their friends as a broadband internet provider. |
| Reliability |
3.8 Exetel's reliability is rated as good by our users. Exetel has an overall rating of 3.8 out of 5 for reliability. |
3.4 Belong's reliability is rated as ok by our users. Belong has an overall rating of 3.4 out of 5 for reliability. |
| Customer Service |
4.6 Exetel's customer service is rated as excellent by our users. Exetel has an overall rating of 4.6 out of 5 for customer service. |
3.3 Belong's customer service is rated as ok by our users. Belong has an overall rating of 3.3 out of 5 for customer service. |
| Value for Money |
3.8 Exetel is rated as good for value for money by our users. Exetel has an overall rating of 3.8 out of 5 for value for money. |
3.4 Belong is rated as ok for value for money by our users. Belong has an overall rating of 3.4 out of 5 for value for money. |
| Technical Support |
4.4 Exetel's technical support is rated as very good by our users. Exetel has an overall rating of 4.4 out of 5 for technical support. |
3.1 Belong's technical support is rated as ok by our users. Belong has an overall rating of 3.1 out of 5 for technical support. |
| Australian based technical support | No, Exetel uses a mix of Australian based and overseas call centres for technical support. | Yes, Belong does have Australian based technical support. |
| Call Centre Location | Exetel uses call centres based in Australia and Sri Lanka. | Belong uses call centres based in Australia. |
| Services Offered | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. | Belong offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Belong - Starter: 25Mbps, unlimited data for $72 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Belong - Standard Plus: 50Mbps, unlimited data for $88 per month. |
|
| Cost of wireless broadband plan |
Belong - Mobile Broadband 20GB (): 150Mbps, 20 GB for $20 per month. |
|
| Contact Details |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
Belong's phone number is: 1300 235 656 and website is: belong.com.au |
| Read Reviews | Read reviews of Exetel. | Read reviews of Belong. |
| Go to Exetel | Go to Belong |
Exetel and Belong NBN25 plans (25Mbps download speed)
|
Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$72/mth
$55 for first 6 months |
Go to site |
Exetel and Belong NBN50 plans (50Mbps download speed)
|
|
Standard Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$88/mth
$65 for first 6 months |
Go to site |
Exetel and Belong Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Fast
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$65 for first 6 months |
Go to site |
|
|
Premium
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth
$65 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$110/mth
$80 for first 6 months |
Go to site |
Summary of Exetel and Belong comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Exetel rates higher overall than Belong does.
- Recommended: Exetel is more highly recommended than Belong.
- Reliability: Exetel rates higher for reliability than Belong does.
- Customer Service: Exetel rates higher for customer service than Belong does.
- Value for Money: Exetel rates higher for value for money than Belong does.
- Technical Support: Exetel rates higher for technical support than Belong does.
How to decide between Exetel and Belong? - next steps
- Read reviews of Exetel and Belong to see what people think of these companies
- Visit the website of each company and do some of your own research - Exetel and Belong
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Exetel vs Belong
Is Exetel better than Belong?
On Oz Broadband Reviews Exetel rates 4.2 out of 5 from 5 reviews and Belong rates 3.3 from 9 reviews. On recommend-to-a-friend, 80% of Exetel reviewers said they'd recommend the provider, vs 67% for Belong. On individual metrics, Exetel wins on reliability (3.8 vs 3.4) and customer service (4.6 vs 3.3) and value for money (3.8 vs 3.4) and tech support (4.4 vs 3.1). Read the full reviews above to form your own view.
Which has better customer service, Exetel or Belong?
Exetel scores 4.6 out of 5 on customer service vs Belong's 3.3, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Exetel's call centre is based in Australia and Sri Lanka and Belong's is based in Australia.
What plans do Exetel and Belong offer?
Exetel offers 1 NBN plan. Belong offers 5 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Exetel and Belong's call centres?
Exetel's customer support is based in Australia and Sri Lanka. Belong's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Exetel to Belong (or Belong to Exetel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Exetel
Speed and reliability is good, never had any issues with service itself. One benefit that Exetel provides that I've not seen any other NBN provider…
I switched from Optus to Exetel’s One Plan 500/50 and it has been one of the best decisions I’ve made. The entire setup process took less than two hours…
About Belong
I’ve used Belong for several months and found the service reliable with consistent speeds suitable for streaming and work from home needs. Setup was…
it is a great company with relatively reasonable price
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