Mate vs Belong - Which is the best NBN internet provider?
Belong, owned by Telstra, often gets a nod for its reliable NBN connection and easy online account management, though some customers have recently flagged price rises and frustrating technical support. Mate, on the other hand, is an independent Aussie provider that many reviewers praise for its value and straightforward service. This comparison will help you see how Belong and Mate stack up on the details.
Mate and Belong are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Mate and Belong internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Mate | Belong |
|---|---|---|
| About |
|
 |
| Mate is a 100% Australian-owned nbn and mobile provider with locally based support, known for simple, competitively priced unlimited plans. | Belong is a broadband and mobile company that's owned entirely by Telstra and was founded in 2013. It recently got rid of phone support and now only offers online support. | |
| Go to Mate | Go to Belong | |
| Overall Rating | [Not enough reviews] |
3.3
Belong has an overall rating of 3.3 out of 5 based on 9 reviews. Belong is an ok broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 67% of people who have written reviews on this site would recommend Belong to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
3.4 Belong's reliability is rated as ok by our users. Belong has an overall rating of 3.4 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
3.3 Belong's customer service is rated as ok by our users. Belong has an overall rating of 3.3 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.4 Belong is rated as ok for value for money by our users. Belong has an overall rating of 3.4 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
3.1 Belong's technical support is rated as ok by our users. Belong has an overall rating of 3.1 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | Yes, Belong does have Australian based technical support. |
| Call Centre Location | [Not enough reviews] | Belong uses call centres based in Australia. |
| Services Offered | [Not enough reviews] | Belong offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Mate - Crikey: 25Mbps, unlimited data for $76 per month. |
Belong - Starter: 25Mbps, unlimited data for $72 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Mate - Ripper: 49Mbps, unlimited data for $86 per month. Mate - No Dramas Wireless: 48Mbps, unlimited data for $86 per month. |
Belong - Standard Plus: 50Mbps, unlimited data for $88 per month. |
| Cost of wireless broadband plan |
Belong - Mobile Broadband 20GB (): 150Mbps, 20 GB for $20 per month. |
|
| Contact Details |
Mate's phone number is: 13 14 13 and website is: letsbemates.com.au |
Belong's phone number is: 1300 235 656 and website is: belong.com.au |
| Read Reviews | Read reviews of Mate. | Read reviews of Belong. |
| Go to Mate | Go to Belong |
Mate and Belong NBN25 plans (25Mbps download speed)
|
Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$72/mth
$55 for first 6 months |
Go to site |
|
|
Crikey
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$76/mth
$51 for first 6 months |
Go to site |
Mate and Belong NBN50 plans (50Mbps download speed)
|
|
No Dramas Wireless
NBN - Fixed Wireless
48 Mb/s
Unlimited data
|
$86/mth
$66 for first 6 months |
Go to site |
|
|
Ripper
NBN - Fixed Line
49 Mb/s
Unlimited data
|
$86/mth
$66 for first 6 months |
Go to site |
|
|
Standard Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$88/mth
$65 for first 6 months |
Go to site |
Mate and Belong Ultrafast plans (>100Mbps download speed)
|
|
Fast
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$65 for first 6 months |
Go to site |
|
|
Premium
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth
$65 for first 6 months |
Go to site |
|
|
No Worries
NBN - Fixed Line
97 Mb/s
Unlimited data
|
$96/mth
$71 for first 6 months |
Go to site |
|
|
No Worries Wireless
NBN - Fixed Wireless
90 Mb/s
Unlimited data
|
$96/mth
$71 for first 6 months |
Go to site |
|
|
No Worries
NBN - Fixed Line
485 Mb/s
Unlimited data
|
$96/mth
$71 for first 6 months |
Go to site |
|
|
You Beaut
NBN - Fixed Line
97 Mb/s
Unlimited data
|
$106/mth
$81 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$110/mth
$80 for first 6 months |
Go to site |
|
|
Fair Dinkum Wireless
NBN - Fixed Wireless
95 Mb/s
Unlimited data
|
$121/mth
$96 for first 6 months |
Go to site |
|
|
Fair Dinkum
NBN - Fixed Line
713 Mb/s
Unlimited data
|
$121/mth
$96 for first 6 months |
Go to site |
|
|
Flamin' Fast
NBN - Fixed Line
913 Mb/s
Unlimited data
|
$126/mth
$101 for first 6 months |
Go to site |
|
|
Scorchin' Fast
NBN - Fixed Line
1831 Mb/s
Unlimited data
|
$166/mth
$141 for first 6 months |
Go to site |
Summary of Mate and Belong comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Mate and Belong have pretty similiar ratings overall.
- Recommended: Belong is more highly recommended than Mate.
- Reliability: Mate and Belong have pretty similar ratings for reliability.
- Customer Service: Belong rates higher for customer service than Mate does.
- Value for Money: Belong rates higher for value for money than Mate does.
- Technical Support: Mate rates higher for technical support than Belong does.
How to decide between Mate and Belong? - next steps
- Read reviews of Mate and Belong to see what people think of these companies
- Visit the website of each company and do some of your own research - Mate and Belong
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Mate vs Belong
Is Mate better than Belong?
Belong has 9 verified reviews on Oz Broadband Reviews and an overall rating of 3.3 out of 5. Mate has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Mate or Belong?
Mate's cheapest NBN50 plan is the Ripper at $66/month intro for 6 months, then $86/month. Belong's cheapest NBN50 plan is the Standard Plus at $65/month intro for 6 months, then $88/month. Mate is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Mate or Belong?
Belong scores 3.3 out of 5 on customer service vs Mate's 2.3, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Mate's call centre is based in Australia and Belong's is based in Australia.
What plans do Mate and Belong offer?
Mate offers 11 NBN plans. Belong offers 5 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Mate and Belong's call centres?
Mate's customer support is based in Australia. Belong's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Mate to Belong (or Belong to Mate)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Mate
They're generally okay and pretty stable. They aren't great at notifications about planned outages u til they've already started half the time.
My internet keeps dropping out so I wanted to change to nbn to the house rather than the curb. When you try to call this company you are on hold for…
About Belong
I’ve used Belong for several months and found the service reliable with consistent speeds suitable for streaming and work from home needs. Setup was…
it is a great company with relatively reasonable price
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