More vs Telstra - Which is the best NBN internet provider?
Telstra is generally seen as the premium option, often praised for its reliable connection and good customer service, particularly in rural areas, but many reviewers find Telstra expensive. More, on the other hand, is known for its competitive pricing, offering a cheaper entry point into NBN. This makes Telstra a good fit if you prioritise stability and support and don't mind paying more, while More suits those looking for value.
NBN plans from $78.00/mth · Partner
More and Telstra are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of More and Telstra internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | More | Telstra |
|---|---|---|
| About |
Partner |
 |
| More is a Melbourne-based nbn and mobile provider launched in 2013 by brothers Andrew and Richard Branson, the same team behind Tangerine. Commonwealth Bank has held a stake since 2021, and CommBank customers can manage and pay for More straight from the banking app. | Telstra is Australia's largest telco and broadband provider, with the widest fixed and mobile network reach in the country. It charges a premium over smaller providers but offers extensive coverage and extras like Telstra TV. The old BigPond brand has long since been retired. | |
| Go to More | Go to Telstra | |
| Overall Rating | [Not enough reviews] |
3.9
Telstra has an overall rating of 3.9 out of 5 based on 9 reviews. Telstra is a good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 89% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.2 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.2 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.6 Telstra is rated as good for value for money by our users. Telstra has an overall rating of 3.6 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
3.9 Telstra's technical support is rated as good by our users. Telstra has an overall rating of 3.9 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, Telstra uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | Telstra uses call centres based in Australia, Philippines and India. |
| Services Offered | [Not enough reviews] | Telstra offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
More - Value: 25Mbps, unlimited data for $78 per month. |
Telstra - Basic: 25Mbps, unlimited data for $85 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
More - Value Plus: 50Mbps, unlimited data for $95 per month. |
Telstra - Essential: 50Mbps, unlimited data for $95 per month. |
| Cost of wireless broadband plan |
More - 100GB (5G): 150Mbps, 100 GB for $40 per month. |
Telstra - Basic 5G (5G): 25Mbps, unlimited data for $70 per month. |
| Contact Details |
More's phone number is: 1800 733 368 and website is: more.com.au |
Telstra's phone number is: 13 22 00 and website is: telstra.com.au |
| Read Reviews | Read reviews of More. | Read reviews of Telstra. |
| Go to More | Go to Telstra |
More and Telstra NBN25 plans (25Mbps download speed)
|
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$78/mth | Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$85/mth | Go to site |
More and Telstra NBN50 plans (50Mbps download speed)
|
|
Value Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Essential
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
More and Telstra Ultrafast plans (>100Mbps download speed)
|
|
Premium
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$89 for first 6 months |
Go to site |
|
|
Fast Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
Ultimate
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth
$89 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$129/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$129/mth
$99 for first 6 months |
Go to site |
Summary of More and Telstra comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: More rates higher overall than Telstra does.
- Recommended: More is more highly recommended than Telstra.
- Reliability: More rates higher for reliability than Telstra does.
- Customer Service: More rates higher for customer service than Telstra does.
- Value for Money: More rates higher for value for money than Telstra does.
- Technical Support: More rates higher for technical support than Telstra does.
How to decide between More and Telstra? - next steps
- Read reviews of More and Telstra to see what people think of these companies
- Visit the website of each company and do some of your own research - More and Telstra
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about More vs Telstra
Is More better than Telstra?
Telstra has 9 verified reviews on Oz Broadband Reviews and an overall rating of 3.9 out of 5. More has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, More or Telstra?
More's cheapest NBN50 plan is the Value Plus at $95/month ongoing. Telstra's cheapest NBN50 plan is the Essential at $95/month ongoing.
Which has better customer service, More or Telstra?
More scores 5.0 out of 5 on customer service vs Telstra's 4.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, More's call centre is based in Australia and Telstra's is based in Australia, the Philippines and India.
What plans do More and Telstra offer?
More offers 4 NBN plans and 3 wireless plans. Telstra offers 5 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are More and Telstra's call centres?
More's customer support is based in Australia. Telstra's customer support is based in Australia, the Philippines and India. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from More to Telstra (or Telstra to More)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About More
Signed up to More NBN due to a Commonwealth Bank discount offer (35% off my bill). Connection has been stable and reliable, and speeds are as advertised.…
About Telstra
I have used a few cheaper services but, this one cost more but is reliable
Customer service is good since they are easy to contact Connection is reliable especially during thunderstorms Value for money is average since it is…
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