Optus vs Belong - Which is the best NBN internet provider?
OptusNet and Belong offer different NBN experiences, with OptusNet generally suiting those who value a comprehensive package and physical store support, despite some frustrations with customer service. Belong, on the other hand, is often praised for its reliable and stable connection at a lower entry price, though recent price rises and limited after-hours support are common concerns from customers.
Optus and Belong are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Optus and Belong internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Optus | Belong |
|---|---|---|
| About |
 |
 |
| Optus is Australia's second-largest telco, owned by Singapore's Singtel. It sells nbn and 5G home internet, often bundled with mobile and entertainment, all backed by its own nationwide mobile network. | Belong is a broadband and mobile company that's owned entirely by Telstra and was founded in 2013. It recently got rid of phone support and now only offers online support. | |
| Go to Optus | Go to Belong | |
| Overall Rating |
3.9
Optus has a overall rating of 3.9 out of 5 based on 9 reviews. Optus is a good broadband internet provider according to our users. |
3.3
Belong has an overall rating of 3.3 out of 5 based on 9 reviews. Belong is an ok broadband internet provider according to our users. |
| Recommended | 67% of people who have written reviews on this site would recommend Optus to their friends as a broadband internet provider. | 67% of people who have written reviews on this site would recommend Belong to their friends as a broadband internet provider. |
| Reliability |
4.1 Optus's reliability is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for reliability. |
3.4 Belong's reliability is rated as ok by our users. Belong has an overall rating of 3.4 out of 5 for reliability. |
| Customer Service |
3.8 Optus's customer service is rated as good by our users. Optus has an overall rating of 3.8 out of 5 for customer service. |
3.3 Belong's customer service is rated as ok by our users. Belong has an overall rating of 3.3 out of 5 for customer service. |
| Value for Money |
3.8 Optus is rated as good for value for money by our users. Optus has an overall rating of 3.8 out of 5 for value for money. |
3.4 Belong is rated as ok for value for money by our users. Belong has an overall rating of 3.4 out of 5 for value for money. |
| Technical Support |
3.7 Optus's technical support is rated as good by our users. Optus has an overall rating of 3.7 out of 5 for technical support. |
3.1 Belong's technical support is rated as ok by our users. Belong has an overall rating of 3.1 out of 5 for technical support. |
| Australian based technical support | No, Optus uses a mix of Australian based and overseas call centres for technical support. | Yes, Belong does have Australian based technical support. |
| Call Centre Location | Optus uses call centres based in Australia, India and Philippines. | Belong uses call centres based in Australia. |
| Services Offered | Optus offers a range of broadband and internet related services including internet plans. | Belong offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Optus - Basic: 25Mbps, unlimited data for $79 per month. |
Belong - Starter: 25Mbps, unlimited data for $72 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Optus - Everyday: 50Mbps, unlimited data for $95 per month. |
Belong - Standard Plus: 50Mbps, unlimited data for $88 per month. |
| Cost of wireless broadband plan |
Optus - Everyday Basic 4G (4G): 14Mbps, unlimited data for $59 per month. |
Belong - Mobile Broadband 20GB (): 150Mbps, 20 GB for $20 per month. |
| Contact Details |
Optus's phone number is: 1300 300 693 and website is: optus.com.au |
Belong's phone number is: 1300 235 656 and website is: belong.com.au |
| Read Reviews | Read reviews of Optus. | Read reviews of Belong. |
| Go to Optus | Go to Belong |
Optus and Belong NBN25 plans (25Mbps download speed)
|
Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$72/mth
$55 for first 6 months |
Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79/mth | Go to site |
Optus and Belong NBN50 plans (50Mbps download speed)
|
|
Standard Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$88/mth
$65 for first 6 months |
Go to site |
|
|
Everyday
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
Optus and Belong Ultrafast plans (>100Mbps download speed)
|
|
Fast
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$65 for first 6 months |
Go to site |
|
|
Premium
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth
$65 for first 6 months |
Go to site |
|
|
Fast 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$79 for first 12 months |
Go to site |
|
|
Fast 100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$99/mth
$79 for first 12 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$110/mth
$80 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$129/mth
$109 for first 12 months |
Go to site |
Summary of Optus and Belong comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Optus rates higher overall than Belong does.
- Recommended: Optus and Belong are recommended about the same.
- Reliability: Optus rates higher for reliability than Belong does.
- Customer Service: Optus rates higher for customer service than Belong does.
- Value for Money: Optus rates higher for value for money than Belong does.
- Technical Support: Optus rates higher for technical support than Belong does.
How to decide between Optus and Belong? - next steps
- Read reviews of Optus and Belong to see what people think of these companies
- Visit the website of each company and do some of your own research - Optus and Belong
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Optus vs Belong
Is Optus better than Belong?
On Oz Broadband Reviews Optus rates 3.9 out of 5 from 9 reviews and Belong rates 3.3 from 9 reviews. On individual metrics, Optus wins on reliability (4.1 vs 3.4) and customer service (3.8 vs 3.3) and value for money (3.8 vs 3.4) and tech support (3.7 vs 3.1). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Optus or Belong?
Optus's cheapest NBN50 plan is the Everyday at $95/month ongoing. Belong's cheapest NBN50 plan is the Standard Plus at $65/month intro for 6 months, then $88/month. Belong is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Optus or Belong?
Optus scores 3.8 out of 5 on customer service vs Belong's 3.3, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Optus's call centre is based in Australia, India and the Philippines and Belong's is based in Australia.
What plans do Optus and Belong offer?
Optus offers 5 NBN plans and 4 wireless plans. Belong offers 5 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Optus and Belong's call centres?
Optus's customer support is based in Australia, India and the Philippines. Belong's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Optus to Belong (or Belong to Optus)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Optus
Reliable enough, but had plenty of issues with technical support throughout the years. Also never told if theres a better price on a current plan, happy…
Optus is a well oiled machine, they have reliable communication, setting up was easy, though there has been a price increase while having it, it is reliable.
About Belong
I’ve used Belong for several months and found the service reliable with consistent speeds suitable for streaming and work from home needs. Setup was…
it is a great company with relatively reasonable price
Was this comparison useful? Please let us know how we can improve and make this page more useful? Thanks.
Featured Plans
Write a review of your broadband company to go in our draw to win a $100 Amazon Gift Card!
More details here.
Add a review