Tangerine vs Telstra - Which is the best NBN internet provider?
Telstra is the established player, often praised in reviews for its reliable connection and good customer service, particularly in rural areas, though its premium price is a common sticking point. Tangerine, on the other hand, is a budget-friendly option, with customers frequently highlighting its straightforward setup and consistent speeds, but some report issues with billing and a lack of loyalty offers.
NBN plans from $69.90/mth · Partner
Tangerine and Telstra are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Tangerine and Telstra internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Tangerine | Telstra |
|---|---|---|
| About |
 Partner |
 |
| Tangerine is a fast-growing nbn and SIM-only mobile provider founded in 2014 by brothers Andrew and Richard Branson. Known for sharp pricing, no lock-in contracts and Australian-based support, it has been part-owned by Commonwealth Bank since 2021 and has won a string of budget-provider awards. | Telstra is Australia's largest telco and broadband provider, with the widest fixed and mobile network reach in the country. It charges a premium over smaller providers but offers extensive coverage and extras like Telstra TV. The old BigPond brand has long since been retired. | |
| Go to Tangerine | Go to Telstra | |
| Overall Rating |
3.6
Tangerine has a overall rating of 3.6 out of 5 based on 5 reviews. Tangerine is a good broadband internet provider according to our users. |
3.9
Telstra has an overall rating of 3.9 out of 5 based on 9 reviews. Telstra is a good broadband internet provider according to our users. |
| Recommended | 60% of people who have written reviews on this site would recommend Tangerine to their friends as a broadband internet provider. | 89% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. |
| Reliability |
4.2 Tangerine's reliability is rated as very good by our users. Tangerine has an overall rating of 4.2 out of 5 for reliability. |
4.2 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.2 out of 5 for reliability. |
| Customer Service |
3 Tangerine's customer service is rated as ok by our users. Tangerine has an overall rating of 3 out of 5 for customer service. |
4 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for customer service. |
| Value for Money |
3.4 Tangerine is rated as ok for value for money by our users. Tangerine has an overall rating of 3.4 out of 5 for value for money. |
3.6 Telstra is rated as good for value for money by our users. Telstra has an overall rating of 3.6 out of 5 for value for money. |
| Technical Support |
3.8 Tangerine's technical support is rated as good by our users. Tangerine has an overall rating of 3.8 out of 5 for technical support. |
3.9 Telstra's technical support is rated as good by our users. Telstra has an overall rating of 3.9 out of 5 for technical support. |
| Australian based technical support | No, Tangerine uses a mix of Australian based and overseas call centres for technical support. | No, Telstra uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Tangerine uses call centres based in Australia and Philippines. | Telstra uses call centres based in Australia, Philippines and India. |
| Services Offered | Tangerine offers a range of broadband and internet related services including NBN internet plans. | Telstra offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Tangerine - Value: 25Mbps, unlimited data for $69.9 per month. |
Telstra - Basic: 25Mbps, unlimited data for $85 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Tangerine - Value Plus: 50Mbps, unlimited data for $84.9 per month. |
Telstra - Essential: 50Mbps, unlimited data for $95 per month. |
| Cost of wireless broadband plan |
Tangerine - 100GB (5G): 100Mbps, unlimited data for $34.9 per month. |
Telstra - Basic 5G (5G): 25Mbps, unlimited data for $70 per month. |
| Contact Details |
Tangerine's phone number is: 1800 211 112 and website is: tangerinetelecom.com.au |
Telstra's phone number is: 13 22 00 and website is: telstra.com.au |
| Read Reviews | Read reviews of Tangerine. | Read reviews of Telstra. |
| Go to Tangerine | Go to Telstra |
Tangerine and Telstra NBN25 plans (25Mbps download speed)
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$69.9/mth
$44.9 for first 6 months |
Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$85/mth | Go to site |
Tangerine and Telstra NBN50 plans (50Mbps download speed)
|
|
Value Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84.9/mth
$59.9 for first 6 months |
Go to site |
|
|
Essential
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
Tangerine and Telstra Ultrafast plans (>100Mbps download speed)
|
|
Fixed Wireless Value Plus
NBN - Fixed Wireless
100 Mb/s
Unlimited data
|
$84.9/mth
$59.9 for first 6 months |
Go to site |
|
|
Fixed Wireless Speedy
NBN - Fixed Wireless
200 Mb/s
Unlimited data
|
$88.9/mth
$63.9 for first 6 months |
Go to site |
|
|
Speedy Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$88.9/mth
$63.9 for first 6 months |
Go to site |
|
|
Premium
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$89 for first 6 months |
Go to site |
|
|
Fixed Wireless SuperSpeedy
NBN - Fixed Wireless
400 Mb/s
Unlimited data
|
$104.9/mth
$79.9 for first 6 months |
Go to site |
|
|
Ultimate
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth
$89 for first 6 months |
Go to site |
|
|
UltraSpeedy
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$119.9/mth
$94.9 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$129/mth
$99 for first 6 months |
Go to site |
Summary of Tangerine and Telstra comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Telstra rates higher overall than Tangerine does.
- Recommended: Telstra is more highly recommended than Tangerine.
- Reliability: Tangerine and Telstra have pretty similar ratings for reliability.
- Customer Service: Telstra rates higher for customer service than Tangerine does.
- Value for Money: Tangerine and Telstra have pretty similar ratings in terms of value for money.
- Technical Support: Tangerine and Telstra have pretty similar ratings in terms of technical support.
How to decide between Tangerine and Telstra? - next steps
- Read reviews of Tangerine and Telstra to see what people think of these companies
- Visit the website of each company and do some of your own research - Tangerine and Telstra
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Tangerine vs Telstra
Is Tangerine better than Telstra?
On Oz Broadband Reviews Tangerine rates 3.6 out of 5 from 5 reviews and Telstra rates 3.9 from 9 reviews. On recommend-to-a-friend, 89% of Telstra reviewers said they'd recommend the provider, vs 60% for Tangerine. On individual metrics, Telstra wins on customer service (4.0 vs 3.0). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Tangerine or Telstra?
Tangerine's cheapest NBN50 plan is the Value Plus at $59.90/month intro for 6 months, then $84.90/month. Telstra's cheapest NBN50 plan is the Essential at $95/month ongoing. Tangerine is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Tangerine or Telstra?
Telstra scores 4.0 out of 5 on customer service vs Tangerine's 3.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Tangerine's call centre is based in Australia and the Philippines and Telstra's is based in Australia, the Philippines and India.
What plans do Tangerine and Telstra offer?
Tangerine offers 7 NBN plans and 3 wireless plans. Telstra offers 5 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Tangerine and Telstra's call centres?
Tangerine's customer support is based in Australia and the Philippines. Telstra's customer support is based in Australia, the Philippines and India. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Tangerine to Telstra (or Telstra to Tangerine)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Tangerine
nbn was setup quickly when I applied for it. Had a connection problem a few weeks in but tangerine sorted it quickly and efficently. Easy to use portal…
Internet that works reliably with few dropouts and consistent enough speeds. Tech support resolved any tech issues easily. Billing issues were harder to…
About Telstra
I have used a few cheaper services but, this one cost more but is reliable
Customer service is good since they are easy to contact Connection is reliable especially during thunderstorms Value for money is average since it is…
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